Xylem Preventative Maintenance Agreement Customer Research
When it comes to maintaining your equipment, do you prefer:
Xylem Rental Solutions Customer Research
For which industry or application did you use rental equipment (e.g. Flygt or Godwin pumps) from Xylem?
| Municipal, sewer bypass |
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| General construction use (i.e. bentonite slurry pumping, emergency floodwater drainage, face and stage dewatering, jetting, site drainage, or wellpoint dewatering) |
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| Environmental use (i.e. stream diversion or site remediation) |
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| Municipal, excluding sewer bypass (i.e. floodwater removal or clean water applications) |
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| Mining, dewatering |
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| Oil & gas, water transfer |
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| Other industrial use |
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| Other power utilities |
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| Marine |
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| Mining, process (i.e. dust suppression, truck wash, etc.) |
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| Fire protection |
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| Coal ash remediation |
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| Tunneling |
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| Agriculture |
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Xylem Pump Telematics Customer Research
Please rate the following Xylem pump telematics features compared to the competition:
| Highly superior | Significantly better | Better | Worse | |
|---|---|---|---|---|
| Data access |
7% |
53% |
33% |
7% |
| Satellite and cellular coverage |
7% |
50% |
14% |
29% |
| Reliability / battery longevity |
7% |
50% |
29% |
14% |
| User interface / user experience |
13% |
47% |
20% |
20% |
| Training provided |
7% |
31% |
54% |
8% |
Xylem Pump Telematics Customer Research
What types of operational challenges were solved by using Xylem’s pump telematics equipment?
| Ability to check on the system 24/7 provided peace of mind |
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| Ability to monitor and control equipment remotely helped us save time |
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| Ability to monitor and control equipment remotely helped us save money |
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| Service and maintenance advice provided ensured optimal system operation |
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| Helped us avoid unplanned downtime |
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Xylem Pump Telematics Customer Research
Which factors are important to you when selecting pump telematics?
| 24/7 customer support |
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| Mobile alarm management |
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| Ability to start, stop, or change pump speed remotely |
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| Ability to reduce unplanned downtime |
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| Data logging |
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| Monitor key engine and pump parameters (i.e. fuel level, oil pressure, flow rate) |
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| Service/maintenance advice |
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| Locate pumps at any time and place |
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| Mobile accessibility |
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Xylem Pump Telematics Customer Research
For which application have you used pump telematics from Xylem?
| Mining |
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| Sewer bypass |
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| Municipal, excluding sewer bypass (floodwater removal or clean water applications) |
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| Other construction use (bentonite slurry pumping, emergency floodwater drainage, face and stage dewatering, jetting, site drainage, or wellpoint dewatering) |
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| Fire protection |
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| Coal ash |
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| Environmental use (stream diversion or site remediation) |
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| Oil & Gas |
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| Other industrial use |
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| Agriculture |
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| Other power utilities |
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Xylem Pump Telematics Customer Research
If you currently rent or have rented pumps in the past, of the pump telematics providers that you’ve used, please indicate your top choices if you were recommending them to someone else in your industry.
| Xylem (i.e. Godwin, Flygt) |
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| I do not currently rent pumps or have not rented pumps in the past |
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| United Rentals |
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| Xylem Distributors |
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| Sunbelt Rentals |
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Xylem Pump Telematics Customer Research
If you currently rent or have rented pumps in the past, of those companies that offer telematics to monitor rental pumps, which ones have you used?
| Xylem (i.e. Godwin, Flygt) |
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| I do not currently rent pumps or have not rented pumps in the past |
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| United Rentals |
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| Herc Rentals |
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| Xylem Distributors |
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| Sunbelt Rentals |
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Xylem Pump Telematics Customer Research
If you currently rent or have rented pumps in the past, of the pump rental providers that you’ve used, indicate which ones offer telematics to monitor pumps.
| Xylem (i.e. Godwin, Flygt) |
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| United Rentals |
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| I do not currently rent pumps or have not rented pumps in the past |
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| Herc Rentals |
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| Sunbelt Rentals |
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| Xylem Distributors |
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| BakerCorp (before United Rentals acquisition) |
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| Rain for Rent |
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Xylem Rental Solutions Customer Research
Please rate the following Xylem capabilities compared to the competition:
Highly Superior
Significantly Better
Better
Worse
| Breadth of fleet |
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| Engineering, design, and service capabilities |
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| Installation labor capability / turnkey installation |
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| Monitoring and control offering and capabilities |
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| Product quality |
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Xylem Rental Solutions Customer Research
Please rate the following Xylem capabilities compared to the competition:
| Highly Superior | Significantly Better | Better | Worse | |
|---|---|---|---|---|
| Breadth of fleet |
25% |
47% |
26% |
2% |
| Engineering, design, and service capabilities |
33% |
41% |
23% |
3% |
| Installation labor capability / turnkey installation |
29% |
40% |
27% |
4% |
| Monitoring and control offering and capabilities |
29% |
41% |
27% |
3% |
| Product quality |
36% |
40% |
21% |
3% |
Xylem Rental Solutions Customer Research
Which of the following operational challenges were solved by partnering with Xylem/using Xylem’s rental equipment?
| Met pumping and piping requirements |
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| Helped us avoid downtime |
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| Assisted during an emergency (e.g. fire protection, floodwater removal, etc.) |
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| Xylem’s engineering resources ensured that we had the right-sized solution to meet our needs |
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| Helped us meet regulatory compliance standards |
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| Met noise reduction requirements |
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| Ability to monitor and control our equipment remotely helped us save time and/or money |
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| Helped us achieve redundancy |
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| Improved energy efficiency on existing infrastructure |
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| Improved/supplemented life cycle cost on existing infrastructure |
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