TechValidate Research on Xylem Rental Solutions

35 Charts – Page 1 of 2


Xylem Preventative Maintenance Agreement Customer Research

All customers need to maintain their equiptment.

When it comes to maintaining your equipment, do you prefer:

Usage-Based Maintenance: Recommendations and Actions based on equipment usage and health: 52%
Schedule-Based Maintenance: Recommendations and Actions based on time intervals: 48%

Xylem Preventative Maintenance Agreement Customer Research

About 63% of customers believe that Preventative Maintenance Agreements are valuable.

Yes: 63%
Somewhat: 36%
No: 1%

Xylem Rental Solutions Customer Research

When it comes to rental, how would you rate your overall experience working with the Xylem team?

47%
14%
26%
4%
4%
2%
2%
0%
0%
1%

Xylem Rental Solutions Customer Research

For which industry or application did you use rental equipment (e.g. Flygt or Godwin pumps) from Xylem?

Municipal, sewer bypass
41%
General construction use (i.e. bentonite slurry pumping, emergency floodwater drainage, face and stage dewatering, jetting, site drainage, or wellpoint dewatering)
38%
Environmental use (i.e. stream diversion or site remediation)
20%
Municipal, excluding sewer bypass (i.e. floodwater removal or clean water applications)
16%
Mining, dewatering
11%
Oil & gas, water transfer
8%
Other industrial use
7%
Other power utilities
6%
Marine
5%
Mining, process (i.e. dust suppression, truck wash, etc.)
5%
Fire protection
3%
Coal ash remediation
2%
Tunneling
2%
Agriculture
1%

Xylem Pump Telematics Customer Research

When it comes to pump telematics, how would you rate Xylem’s offering?

6%
24%
18%
35%
18%

Xylem Pump Telematics Customer Research

Please rate the following Xylem pump telematics features compared to the competition:

Highly superior Significantly better Better Worse
Data access

7%

53%

33%

7%

Satellite and cellular coverage

7%

50%

14%

29%

Reliability / battery longevity

7%

50%

29%

14%

User interface / user experience

13%

47%

20%

20%

Training provided

7%

31%

54%

8%

Xylem Pump Telematics Customer Research

What types of operational challenges were solved by using Xylem’s pump telematics equipment?

Ability to check on the system 24/7 provided peace of mind
68%
Ability to monitor and control equipment remotely helped us save time
47%
Ability to monitor and control equipment remotely helped us save money
42%
Service and maintenance advice provided ensured optimal system operation
37%
Helped us avoid unplanned downtime
26%

Xylem Pump Telematics Customer Research

When using pump telematics, how important is data logging?

Extremely important
68%
Somewhat important
26%
Not very important
5%

Xylem Pump Telematics Customer Research

Which factors are important to you when selecting pump telematics?

24/7 customer support
68%
Mobile alarm management
58%
Ability to start, stop, or change pump speed remotely
53%
Ability to reduce unplanned downtime
47%
Data logging
47%
Monitor key engine and pump parameters (i.e. fuel level, oil pressure, flow rate)
47%
Service/maintenance advice
37%
Locate pumps at any time and place
32%
Mobile accessibility
26%

Xylem Pump Telematics Customer Research

For which application have you used pump telematics from Xylem?

Mining
47%
Sewer bypass
47%
Municipal, excluding sewer bypass (floodwater removal or clean water applications)
21%
Other construction use (bentonite slurry pumping, emergency floodwater drainage, face and stage dewatering, jetting, site drainage, or wellpoint dewatering)
21%
Fire protection
16%
Coal ash
11%
Environmental use (stream diversion or site remediation)
11%
Oil & Gas
11%
Other industrial use
11%
Agriculture
5%
Other power utilities
5%

Xylem Pump Telematics Customer Research

If you currently rent or have rented pumps in the past, of the pump telematics providers that you’ve used, please indicate your top choices if you were recommending them to someone else in your industry.

Xylem (i.e. Godwin, Flygt)
63%
I do not currently rent pumps or have not rented pumps in the past
19%
United Rentals
13%
Xylem Distributors
13%
Sunbelt Rentals
6%

Xylem Pump Telematics Customer Research

If you currently rent or have rented pumps in the past, of those companies that offer telematics to monitor rental pumps, which ones have you used?

Xylem (i.e. Godwin, Flygt)
44%
I do not currently rent pumps or have not rented pumps in the past
22%
United Rentals
22%
Herc Rentals
17%
Xylem Distributors
11%
Sunbelt Rentals
6%

Xylem Pump Telematics Customer Research

If you currently rent or have rented pumps in the past, of the pump rental providers that you’ve used, indicate which ones offer telematics to monitor pumps.

Xylem (i.e. Godwin, Flygt)
63%
United Rentals
21%
I do not currently rent pumps or have not rented pumps in the past
16%
Herc Rentals
11%
Sunbelt Rentals
11%
Xylem Distributors
11%
BakerCorp (before United Rentals acquisition)
5%
Rain for Rent
5%

Xylem Rental Solutions Customer Research

Municipal (excluding sewer bypass)

How often do you rent pumps?

Monthly
23%
Quarterly
20%
Yearly
29%

Xylem Rental Solutions Customer Research

Other Construction Use

How often do you rent pumps?

Monthly
33%
Quarterly
19%
Yearly
25%

Xylem Rental Solutions Customer Research

Environmental Use

How often do you rent pumps?

Monthly
28%
Quarterly
27%
Yearly
27%

Xylem Rental Solutions Customer Research

Other Power Utilities

How often do you rent pumps?

Monthly
48%
Quarterly
24%
Yearly
20%

Xylem Rental Solutions Customer Research

Tunneling

How often do you rent pumps?

Monthly
25%
Quarterly
25%
Yearly
31%

Xylem Rental Solutions Customer Research

Coal Ash

How often do you rent pumps?

Monthly
48%
Quarterly
20%
Yearly
12%

Xylem Rental Solutions Customer Research

Oil & Gas

How often do you rent pumps?

Monthly
45%
Quarterly
29%
Yearly
12%

Xylem Rental Solutions Customer Research

Mining

How often do you rent pumps?

Monthly
43%
Quarterly
14%
Yearly
27%

Xylem Rental Solutions Customer Research

Agriculture

How often do you rent pumps?

Monthly
35%
Quarterly
13%
Yearly
39%

Xylem Rental Solutions Customer Research

Sewer Bypass

How often do you rent pumps?

Monthly
21%
Quarterly
21%
Yearly
29%

Xylem Rental Solutions Customer Research

Fire Protection

How often do you rent pumps?

Monthly
30%
Quarterly
20%
Yearly
27%

Xylem Rental Solutions Customer Research

When it comes to rental, how would you rate your overall experience working with the Xylem team?

43%
14%
25%
4%
6%
4%
1%
1%
1%
1%

Xylem Rental Solutions Customer Research

When it comes to rental, how would you rate your overall experience working with the Xylem team?

43%
14%
26%
4%
6%
4%
1%
1%
1%
1%

Xylem Rental Solutions Customer Research

Pump Rental Frequency

How often do you rent pumps?

Monthly
24%
Quarterly
20%
Yearly
28%

Xylem Rental Solutions Customer Research

Xylem vs. Competition

Please rate the following Xylem capabilities compared to the competition:

Highly Superior Significantly Better Better Worse

Breadth of fleet
Engineering, design, and service capabilities
Installation labor capability / turnkey installation
Monitoring and control offering and capabilities
Product quality

Xylem Rental Solutions Customer Research

Xylem vs. Competition

Please rate the following Xylem capabilities compared to the competition:

Highly Superior Significantly Better Better Worse
Breadth of fleet

25%

47%

26%

2%

Engineering, design, and service capabilities

33%

41%

23%

3%

Installation labor capability / turnkey installation

29%

40%

27%

4%

Monitoring and control offering and capabilities

29%

41%

27%

3%

Product quality

36%

40%

21%

3%

Xylem Rental Solutions Customer Research

Operational Challenges Solved

Which of the following operational challenges were solved by partnering with Xylem/using Xylem’s rental equipment?

Met pumping and piping requirements
76%
Helped us avoid downtime
41%
Assisted during an emergency (e.g. fire protection, floodwater removal, etc.)
40%
Xylem’s engineering resources ensured that we had the right-sized solution to meet our needs
33%
Helped us meet regulatory compliance standards
24%
Met noise reduction requirements
21%
Ability to monitor and control our equipment remotely helped us save time and/or money
20%
Helped us achieve redundancy
14%
Improved energy efficiency on existing infrastructure
3%
Improved/supplemented life cycle cost on existing infrastructure
3%



More Research on Xylem Rental Solutions