TechValidate Research on Xylem Rental Solutions

Xylem Preventative Maintenance Agreement Case Study

Joe Stillwell


This case study of Town of Murphy is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

“Xylem’s response and services are excellent.”


Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.

Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.

  • Qualities they are looking for in maintenance programs:
    • Onsite visits (only if free of charge)
    • Onsite visits (even with small fee)
    • Intelligent alerts
    • OEM Only
  • Expects the following aspects to be included in Preventative Maintenance Agreements:
    • Onsite visits
    • Monthly usage reports
    • Maintenance recommendations


Agrees that Preventative Maintenance Agreements are valuable.

About This Data

This data was sourced directly from verified users of Xylem Rental Solutions by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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