TechValidate Research on Xylem Rental Solutions

8 Case Studies


Xylem Preventative Maintenance Agreement Case Study

Preventative Maintenance Agreements

Introduction

This case study of PAULDING COUNTY Government is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

Xylem allows my employees some extra training on the job. I always send employees out with the Xylem Techs when performing services. My guys ask questions and are able to obtain extra knowledge."

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Xylem Preventative Maintenance Agreement:

  • Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.
  • Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

The key features and functionalities of Xylem Preventative Maintenance Agreement that the surveyed organization uses:

  • When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.
  • Qualities they are looking for in maintenance programs:
    • Onsite visits (even with small fee)
    • Intelligent alerts
  • Expects the following aspects to be included in Preventative Maintenance Agreements:
    • Onsite visits
    • Monthly usage reports
    • Maintenance recommendations

Results

The surveyed organization achieved the following results with Xylem Preventative Maintenance Agreement:

  • Agrees that Preventative Maintenance Agreements are valuable.

Xylem Preventative Maintenance Agreement Case Study

Fortune 500 Automotive & Transport Company

Introduction

This case study of a Fortune 500 automotive & transport company is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Xylem provides a great product and very knowledgeable support for any issues we have requested.”

10/10 Rating

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Xylem Preventative Maintenance Agreement:

  • Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.
  • Is aware of Xylem’s Preventative Maintenance Agreement.
    *Standard PM for rental equipment is imbedded in the service contract so any rental equipment is maintained without requirements for our staff to review and determine maintenance.”

Use Case

The key features and functionalities of Xylem Preventative Maintenance Agreement that the surveyed company uses:

  • When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.
  • Qualities they are looking for in maintenance programs:
    • Onsite visits (even with small fee)
    • Intelligent alerts
  • Expects the following aspects to be included in Preventative Maintenance Agreements:
    • Monthly usage reports
    • Maintenance recommendations

Results

The surveyed company achieved the following results with Xylem Preventative Maintenance Agreement:

  • Agrees that Preventative Maintenance Agreements are valuable.

Xylem Preventative Maintenance Agreement Case Study

Small Business Engineering Company

Introduction

This case study of a small business engineering company is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Service always has been prompt, the service rep’s are knowledgeable and very helpful in providing solutions.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Xylem Preventative Maintenance Agreement:

  • Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.
  • Does not currently have maintenance providers prearranged.
    *"We arrange for service based on typical usage hours or recommended time frames.”

Use Case

The key features and functionalities of Xylem Preventative Maintenance Agreement that the surveyed company uses:

  • When it comes to maintaining their equipment, they prefer Usage-Based Maintenance: Recommendations and Actions based on equipment usage and health.
  • Qualities they are looking for in maintenance programs:
    • Onsite visits (even with small fee)
    • Intelligent alerts
  • Expects the following aspects to be included in Preventative Maintenance Agreements:
    • Onsite visits
    • Maintenance recommendations

Results

The surveyed company achieved the following results with Xylem Preventative Maintenance Agreement:

  • Agrees that Preventative Maintenance Agreements are valuable.

Xylem Preventative Maintenance Agreement Case Study

Industrial Containment Solutions, Llc

Introduction

This case study of Industrial Containment Solutions, LLC is based on a May 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

“Xylem provides good equipment.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Xylem Preventative Maintenance Agreement:

  • Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.
  • Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.

Qualities they are looking for in maintenance programs:

  • Onsite visits (only if free of charge)
  • Onsite visits (even with a small fee)
  • Intelligent alerts

Expects the following aspects to be included in Preventative Maintenance Agreements:

  • Onsite visits
  • Monthly usage reports
  • Maintenance recommendations

Results

Agrees that Preventative Maintenance Agreements are valuable.

Xylem Preventative Maintenance Agreement Case Study

Otis Eastern Service, Scott Middaugh

Introduction

This case study of Otis Eastern Service is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

“Weekly scheduled maintenance visits are very important when long-term rental is in play.”

“Vendors are responsible for keeping up on hours that the rented machines are running to keep up on services.”

“With XYlem it’s great.”

“With Xylem I use what I say is if it’s not broke don’t fix it. The branch I use in New Jersey does a great job in all aspects.”

Challenges

Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.

Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

When it comes to maintaining their equipment, they prefer Usage-Based Maintenance: Recommendations and Actions based on equipment usage and health.

Qualities they are looking for in maintenance programs:

  • Onsite visits (only if free of charge)

Expects the following aspects to be included in Preventative Maintenance Agreements:

  • Onsite visits

Results

Agrees that Preventative Maintenance Agreements are valuable.

Xylem Preventative Maintenance Agreement Case Study

Chris Gornick

Introduction

This case study of CATCO is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

“When we take equipment there, they service it correctly and promptly.”

“Manage our on ours and we do pretty well.”

“We seldom rent. We own most of our equipment.”

“When we start purchasing newer equipment with the omissions. We will probably have some kind of maintenance agreement.”

Challenges

Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.

Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.

Qualities they are looking for in maintenance programs:

  • OEM Only

Expects the following aspects to be included in Preventative Maintenance Agreements:

  • Maintenance recommendations

Results

Agrees that Preventative Maintenance Agreements are valuable.

Xylem Preventative Maintenance Agreement Case Study

5 Star Services Inc Dead On Inc (Rodger Jones)

Introduction

This case study of 5 Star Services Inc. – Dead On Inc. is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

“I helped train a lot of the techs during my 20-year service with Godwin and know what their capabilities are.”

Challenges

Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.

Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

When it comes to maintaining their equipment, they prefer Usage-Based Maintenance: Recommendations and Actions based on equipment usage and health.

Qualities they are looking for in maintenance programs:

  • OEM Only

Expects the following aspects to be included in Preventative Maintenance Agreements:

  • Onsite visits
  • Monthly usage reports
  • Maintenance recommendations

Results

Agrees that Preventative Maintenance Agreements are valuable.

Xylem Preventative Maintenance Agreement Case Study

Joe Stillwell

Introduction

This case study of Town of Murphy is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

“Xylem’s response and services are excellent.”

Challenges

Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.

Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.

  • Qualities they are looking for in maintenance programs:
    • Onsite visits (only if free of charge)
    • Onsite visits (even with small fee)
    • Intelligent alerts
    • OEM Only
  • Expects the following aspects to be included in Preventative Maintenance Agreements:
    • Onsite visits
    • Monthly usage reports
    • Maintenance recommendations

Results

Agrees that Preventative Maintenance Agreements are valuable.




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