TechValidate Research on Xylem Rental Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of Xylem Rental Solutions. TechValidate stands behind the authenticity of all published data. Learn more »



2,108 Customers Surveyed

15,801 Data Points Collected

278 Published TechFacts

35 Published Charts

8 Published Case Studies



Selected Research Highlights


Xylem Preventative Maintenance Agreement Case Study

Fortune 500 Automotive & Transport Company

Introduction

This case study of a Fortune 500 automotive & transport company is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Xylem provides a great product and very knowledgeable support for any issues we have requested.”

10/10 Rating

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Xylem Preventative Maintenance Agreement:

  • Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.
  • Is aware of Xylem’s Preventative Maintenance Agreement.
    *Standard PM for rental equipment is imbedded in the service contract so any rental equipment is maintained without requirements for our staff to review and determine maintenance.”

Use Case

The key features and functionalities of Xylem Preventative Maintenance Agreement that the surveyed company uses:

  • When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.
  • Qualities they are looking for in maintenance programs:
    • Onsite visits (even with small fee)
    • Intelligent alerts
  • Expects the following aspects to be included in Preventative Maintenance Agreements:
    • Monthly usage reports
    • Maintenance recommendations

Results

The surveyed company achieved the following results with Xylem Preventative Maintenance Agreement:

  • Agrees that Preventative Maintenance Agreements are valuable.

Xylem Rental Solutions Customer Review

5/5 Stars

How our organization uses Xylem Rental Solutions:

We used Xylem for bypass pumping on a wastewater treatment plant project.

Would you recommend Xylem Rental Solutions?

Yes, Xylem was very helpful during pre-construction to determine what we required and also in getting the equipment set up and begin pumping.

Xylem Rental Solutions Customer Research

Environmental Use

How often do you rent pumps?

Monthly
28%
Quarterly
27%
Yearly
27%

Xylem Pump Telematics Customer Research

When it comes to pump telematics, how would you rate Xylem’s offering?

6%
24%
18%
35%
18%

Xylem Rental Solutions Customer Review

5/5 Stars

How our organization uses Xylem Rental Solutions:

Most pumping situations.

Would you recommend Xylem Rental Solutions?

I would recommend Xylem because they always have the answers I need.

Xylem Preventative Maintenance Agreement Case Study

Joe Stillwell

Introduction

This case study of Town of Murphy is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

“Xylem’s response and services are excellent.”

Challenges

Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.

Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.

  • Qualities they are looking for in maintenance programs:
    • Onsite visits (only if free of charge)
    • Onsite visits (even with small fee)
    • Intelligent alerts
    • OEM Only
  • Expects the following aspects to be included in Preventative Maintenance Agreements:
    • Onsite visits
    • Monthly usage reports
    • Maintenance recommendations

Results

Agrees that Preventative Maintenance Agreements are valuable.



More to Explore



About Xylem Rental Solutions

Xylem Rental Solutions is the global leader in large-scale engineered water technology projects. Whether you require fast-track temporary emergency response, reliable, cost-effective long-term operation and project management services, or any system solution in-between, the breadth of our fleet and depth of our expertise helps customers meet their water challenges with greater efficiency, reliability and peace of mind.

  Xylem Rental Solutions Website