TechValidate Research on Xylem Rental Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of Xylem Rental Solutions. TechValidate stands behind the authenticity of all published data. Learn more »



2,108 Customers Surveyed

15,801 Data Points Collected

278 Published TechFacts

35 Published Charts

8 Published Case Studies



Selected Research Highlights


Xylem Rental Solutions Customer Research

Important Factors

Which factors are important to you when selecting a pump rental supplier?

Reliable products
75%
Ease of doing business
60%
Reliable team
59%
Service capabilities
53%
Closest branches or locations
42%
Brand reputation
40%
Industry specific knowledge
38%
Design experience
28%
Largest fleet
14%

Xylem Pump Telematics Customer Research

If you currently rent or have rented pumps in the past, of those companies that offer telematics to monitor rental pumps, which ones have you used?

Xylem (i.e. Godwin, Flygt)
44%
I do not currently rent pumps or have not rented pumps in the past
22%
United Rentals
22%
Herc Rentals
17%
Xylem Distributors
11%
Sunbelt Rentals
6%

Xylem Preventative Maintenance Agreement Case Study

Small Business Engineering Company

Introduction

This case study of a small business engineering company is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Service always has been prompt, the service rep’s are knowledgeable and very helpful in providing solutions.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Xylem Preventative Maintenance Agreement:

  • Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.
  • Does not currently have maintenance providers prearranged.
    *"We arrange for service based on typical usage hours or recommended time frames.”

Use Case

The key features and functionalities of Xylem Preventative Maintenance Agreement that the surveyed company uses:

  • When it comes to maintaining their equipment, they prefer Usage-Based Maintenance: Recommendations and Actions based on equipment usage and health.
  • Qualities they are looking for in maintenance programs:
    • Onsite visits (even with small fee)
    • Intelligent alerts
  • Expects the following aspects to be included in Preventative Maintenance Agreements:
    • Onsite visits
    • Maintenance recommendations

Results

The surveyed company achieved the following results with Xylem Preventative Maintenance Agreement:

  • Agrees that Preventative Maintenance Agreements are valuable.

Xylem Preventative Maintenance Agreement Case Study

Preventative Maintenance Agreements

Introduction

This case study of PAULDING COUNTY Government is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

Xylem allows my employees some extra training on the job. I always send employees out with the Xylem Techs when performing services. My guys ask questions and are able to obtain extra knowledge."

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Xylem Preventative Maintenance Agreement:

  • Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.
  • Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

The key features and functionalities of Xylem Preventative Maintenance Agreement that the surveyed organization uses:

  • When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.
  • Qualities they are looking for in maintenance programs:
    • Onsite visits (even with small fee)
    • Intelligent alerts
  • Expects the following aspects to be included in Preventative Maintenance Agreements:
    • Onsite visits
    • Monthly usage reports
    • Maintenance recommendations

Results

The surveyed organization achieved the following results with Xylem Preventative Maintenance Agreement:

  • Agrees that Preventative Maintenance Agreements are valuable.

Xylem Rental Solutions Customer Review

4/5 Stars

How our organization uses Xylem Rental Solutions:

We had issues with a highly critical lift station and Xylem was able to meet the needs by supplying a emergency flow redundancy capacity of 36 MGD.

Would you recommend Xylem Rental Solutions?

Xylem would be highly recommended by myself to others that may be in need of emergency pumping because of the aggressiveness of the team. All has been pretty much flawless.

Xylem Rental Solutions Customer Testimonial

Helped us to make a profit while complying with strict environmental demands.

David Sipes, Contractor, Milestone Contractors



More to Explore



About Xylem Rental Solutions

Xylem Rental Solutions is the global leader in large-scale engineered water technology projects. Whether you require fast-track temporary emergency response, reliable, cost-effective long-term operation and project management services, or any system solution in-between, the breadth of our fleet and depth of our expertise helps customers meet their water challenges with greater efficiency, reliability and peace of mind.

  Xylem Rental Solutions Website