TechValidate Research on Xylem Rental Solutions

Introduction

This case study of a Fortune 500 automotive & transport company is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Xylem Preventative Maintenance Agreement:

• Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.
• Is aware of Xylem’s Preventative Maintenance Agreement.
  *Standard PM for rental equipment is imbedded in the service contract so any rental equipment is maintained without requirements for our staff to review and determine maintenance.”

Use Case

The key features and functionalities of Xylem Preventative Maintenance Agreement that the surveyed company uses:

• When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.
• Qualities they are looking for in maintenance programs:
  • Onsite visits (even with small fee)
  • Intelligent alerts
• Expects the following aspects to be included in Preventative Maintenance Agreements:
  • Monthly usage reports
  • Maintenance recommendations

Results

The surveyed company achieved the following results with Xylem Preventative Maintenance Agreement:

• Agrees that Preventative Maintenance Agreements are valuable.

Introduction

This case study of Town of Murphy is based on an April 2021 survey of Xylem Preventative Maintenance Agreement customers by TechValidate, a 3rd-party research service.

Challenges

Would consider their current maintenance strategy preventative – Schedule-Based Maintenance.

Is aware that Xylem offers a Preventative Maintenance Agreement.

Use Case

When it comes to maintaining their equipment, they prefer Schedule-Based Maintenance: Recommendations and Actions based on time intervals.

• Qualities they are looking for in maintenance programs:
  • Onsite visits (only if free of charge)
  • Onsite visits (even with small fee)
  • Intelligent alerts
  • OEM Only
• Expects the following aspects to be included in Preventative Maintenance Agreements:
  • Onsite visits
  • Monthly usage reports
  • Maintenance recommendations

Results

Agrees that Preventative Maintenance Agreements are valuable.