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TechValidate Research on XO Communications

110 TechFacts – Page 2 of 4


XO Communications Customer Satisfaction Rating

A Network Administrator of a large enterprise professional services company would be likely to recommend XO Communications for this reason:

XO provides a consistent quality connection for our company sites.

XO Communications Customer Testimonial

XO has been responsive to our need for path diversity and redundancy.

Network Administrator, Large Enterprise Computer Hardware Company

XO Communications Customer Fact

A Fortune 500 retail company chose XO Communications over other telecommunications service providers because XO gives them more value from their telecom budget.

XO Communications Customer Satisfaction Rating

A Vice President of a non-profit would be very likely to recommend XO Communications for this reason:

XO provides good service and great network up- time.

XO Communications Customer Satisfaction Rating

Jay Ved, an IT Director at MLS Listings, would be very likely to recommend XO Communications for this reason:

[With XO, we get] quick turnaround on pricing and excellent [service] up-time.

XO Communications Customer Satisfaction Rating

An IT Administrator of a medium enterprise computer services company would be very likely to recommend XO Communications for this reason:

We’ve always had great service and a great response time if and when there are issues. XO’s pricing is reasonable too, if not better than other options I’ve found.

XO Communications Customer Satisfaction Rating

An IT Specialist of a Fortune 500 banking company would be very likely to recommend XO Communications for this reason:

XO is always easy to work with, and they deliver what and when they say they will.

XO Communications Customer Satisfaction Rating

Jerome Taylor, an IT Director at Schoolcraft College, would be very likely to recommend XO Communications for this reason:

XO has provided the best service experience, better than all other vendors we’ve dealt with in the industry.

XO Communications Customer Satisfaction Rating

An IT Vice President of a Global 500 hospitality company would be very likely to recommend XO Communications for this reason:

XO is very responsive, offers competitive pricing, and quality service.

XO Communications Customer Satisfaction Rating

Ernesto Diaz Koslov, an Engineer at Walker & Dunlop, would be very likely to recommend XO Communications for this reason:

XO maintains high [network] availability. XO’s portal is easy to access and it’s easy to open and review the status of a ticket. XO maintains constant communication with us and gives updates every certain period of time.

XO Communications Customer Statistic

90% of surveyed IT organizations realized a return on investment in 2 years or less after deploying XO’s fiber network.

90%

XO Communications Customer Statistic

53% of surveyed IT organizations purchased a direct connection to XO’s fiber network to increase network capacity.

53%

XO Communications Customer Testimonial

Simplified management and troubleshooting by using a common vendor across locations.

IT Professional, Large Enterprise Construction Company

XO Communications Customer Testimonial

With XO we get quick customer support, friendly service, diverse connections, and they’re easy to work with.

Tiffani Edmon, Business Project Manager, GTT

XO Communications Customer Testimonial

With XO we’ve had less down time and better performance, which has led to increased business for our company.

IT Director, Small Business Computer Services Company

XO Communications Customer Testimonial

XO has consistently delivered the quality, performance, flexibility and responsiveness we need from a carrier.

IT Vice President, Global 500 Hospitality Company

XO Communications Customer Testimonial

For me, it has been great having a single number or site to use in the event of an emergency/outage/issue. For the business, it’s about good pricing and the ease of a single bill.

IT Administrator, Medium Enterprise Computer Services Company

XO Communications Customer Testimonial

XO’s service addressed our need for increased network capacity and helps us to better serve the needs of our global client network.

Executive, Small Business Telecommunications Services Company

XO Communications Customer Testimonial

XO made it possible to link all our satellite locations to our database, while XO provides voice services at the same time.

Jossette Cline, IT Project Manager, The SFO Forecast Inc

XO Communications Customer Testimonial

XO’s MPLS IP-VPN service gave us increased bandwidth while reducing our costs.

Willie Snell, IT Manager, Safety National

XO Communications Customer Testimonial

Our previous carrier put our voice and data on separate networks. XO’s IP Flex allowed us to converge voice and data services, double bandwidth in most cases, and reduce costs by 40-45%.

IT Director, Large Enterprise Professional Services Company

XO Communications Customer Testimonial

XO’s MPLS IP-VPN service helped us consolidate operations for 18 locations throughout the Twin Cities, and gives us superior availability and reliability. We’ve had no significant network downtime in the past 8 years.

IT Director, Non Profit

XO Communications Customer Testimonial

XO provides us with a secure connection between our branch offices and our data center.

Benjamin Shumaker, Network Information Security Officer, Credit Union of Denver

XO Communications Customer Testimonial

Going with XO resulted in lower costs for voice and data services, and latency has been significantly reduced compared to our past three carriers.

Bryan Beatty, IT Manager, Curtain Wall Design and Consulting Inc.

XO Communications Customer Testimonial

XO’s MPLS IP-VPN service provides our outside sales staff with 24/7 secure and reliable access to our network.

Vice President, Small Business Wholesale Distribution Company

XO Communications Customer Testimonial

XO’s managed services provide fiber connectivity to all of our sites, and we benefit from better up-time and reduced overhead.

John Liss, IT Architect, ISEC, Incorporated

XO Communications Customer Testimonial

Directly connecting to XO’s fiber network enabled us to move to SIP telephones. The move to SIP reduced our overall costs and allowed us to upgrade our telephone solution to a more cost effective option.

Executive, Small Business Financial Services Company

XO Communications Customer Testimonial

XO’s MPLS network connectivity to all our remote sites provides us with business continuity and disaster recovery.

Ernesto Diaz Koslov, Engineer, Walker & Dunlop

XO Communications Customer Testimonial

We converted most of our POTS lines over to a single PRI over XO’s fiber network, reducing monthly costs. Our higher volume of Internet data traffic is handled better on XO’s fiber network.

Chief Information Officer, Small Business Financial Services Company

XO Communications Customer Testimonial

XO’s network gives us a diverse fiber path and cost-effective bandwidth.

Senior IT Architect, Medium Enterprise Financial Services Company




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