TechValidate Research on XO Communications


XO Communications Case Study

National Realty Partners

Introduction

This case study of National Realty Partners is based on an April 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“My company is very focused on personal service. Our reception desk is the first contact for our customers and the gateway to our services. It is critical that we handle a large volume of calls efficiently and professionally. XO Hosted PBX helps us accomplish this with its simple, intuitive set-up and call flow.”

Challenges

The business challenges that led National Realty Partners to evaluate and ultimately select the XO Communications Hosted PBX Solution:

  • The need to reduce costs
  • For the ability to scale

Use Case

The top reason that National Realty Partners chose the XO Communications Hosted PBX Solution:

  • The ability to streamline and simplify how we manage communications and networking

Results

National Realty Partners achieved the following results with XO Communications:

  • Better Hosted PBX capabilities compared to the competition:
    • Installation: significantly better
    • Reliability: best in class
    • Call quality: best in class
    • Training: significantly better
    • Technical support: best in class
  • Experienced the following benefits following their deployment of the XO Hosted PBX Solution:
    • Access to unified communications features
    • Centralized control of calling features across locations
    • The ability to dynamically add new sites and users quickly
  • Realized return on investment in 7 – 9 months with the XO Hosted PBX Solution.




About This Data

This data was sourced directly from verified users of XO Communications by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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