TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Customer Research

What were your top drivers for purchasing a direct connection to XO’s fiber network?

Increase network capacity
53%
Reduce network costs
48%
Connect local, national, and key international locations
29%
Simplify network management
25%
Business continuity in the event of a natural disaster
21%
Secure access to the cloud/data centers
15%

XO Technical Support Trumps the Competition

A large enterprise health care company rates XO’s technical support for MPLS IP VPN Service as significantly better compared to the competition.

XO Communications Customer Testimonial

We have been on XO’s fiber ring for many years and it has been up and running the vast majority of the time, which for our 24 hour a day global operations is just what we required.

Network Administrator, Medium Enterprise Wholesale Distribution Company

XO Communications Case Study

National Realty Partners

Introduction

This case study of National Realty Partners is based on an April 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“My company is very focused on personal service. Our reception desk is the first contact for our customers and the gateway to our services. It is critical that we handle a large volume of calls efficiently and professionally. XO Hosted PBX helps us accomplish this with its simple, intuitive set-up and call flow.”

Challenges

The business challenges that led National Realty Partners to evaluate and ultimately select the XO Communications Hosted PBX Solution:

  • The need to reduce costs
  • For the ability to scale

Use Case

The top reason that National Realty Partners chose the XO Communications Hosted PBX Solution:

  • The ability to streamline and simplify how we manage communications and networking

Results

National Realty Partners achieved the following results with XO Communications:

  • Better Hosted PBX capabilities compared to the competition:
    • Installation: significantly better
    • Reliability: best in class
    • Call quality: best in class
    • Training: significantly better
    • Technical support: best in class
  • Experienced the following benefits following their deployment of the XO Hosted PBX Solution:
    • Access to unified communications features
    • Centralized control of calling features across locations
    • The ability to dynamically add new sites and users quickly
  • Realized return on investment in 7 – 9 months with the XO Hosted PBX Solution.

Case Study: St Agnes Academy St Dominic School Inc

Introduction

This case study of St Agnes Academy – St Dominic School Inc is based on a February 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We use XO Hosted PBX Voice-over-IP Solution for removing server equipment and utilizing cloud based VoIP. XO Hosted PBX Voice-over-IP Solution has also allowed us to unify communications.”

Challenges

  • Top purchasing drivers for buying XO Hosted PBX Voice-over-IP Solution:
    • To reduce costs
    • For the ability to scale

Use Case

  • Top reasons for choosing XO Communications:
    • Innovative solution design
    • A trusted advisor with dedicated support
    • The ability to streamline and simplify how we manage communications and networking

Results

  • Rates the following XO Hosted PBX Voice-over-IP Solution’s capabilities compared to the competition:
    • Installation: significantly better
    • Reliability: best in class
    • Call Quality: best in class
    • Training: significantly better
    • Technical Support: significantly better
  • Experienced the following types of benefits following their deployment of XO Hosted PBX Voice-over-IP Solution:
    • Access to unified communications features
    • Centralized control of calling features across locations
    • The ability to dynamically add new sites and users quickly
  • Realized return on investment in 4 – 6 months with XO Hosted PBX Voice-over-IP Solution.

Top Reasons Businesses Choose XO Communications

Innovative solution design
13%
A trusted advisor with dedicated support
25%
More flexibility without sacrificing quality
25%
Ability to streamline and simplify how we manage communications and networking
88%


More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website