TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Customer Research

What were your top drivers for purchasing the XO Hosted PBX Solution?

Reduce Costs
50%
Ability to scale
30%
Reduce the complexity in managing enterprise communications
47%
Unify business communications
36%
Business continuity
28%

XO Communications Customer Satisfaction Rating

An IT Systems Analyst of a Fortune 500 banking company would be very likely to recommend XO Communications for this reason:

XO is easy to use and it is easy to work with XO’s people.

XO Communications Case Study

Software Technology Group

Introduction

This case study of Software Technology Group is based on an April 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“XO got us up on a new Hosted PBX platform which replaced an antiquated analog phone system that was riddled with problems and hacks.”

Challenges

The top business drivers that led Software Technology Group to evaluate and ultimately select the XO Communications Hosted PBX Solution:

  • Need for cost reduction
  • The ability to scale
  • Need for business continuity

Use Case

The top reasons Software Technology Group chose the XO Communications Hosted PBX Solution:

  • Innovative solution design
  • A trusted advisor with dedicated support
  • The ability to streamline and simplify how we manage communications and networking

Results

Software Technology Group achieved the following results with the XO Communications Hosted PBX Solution:

  • Superior XO Hosted PBX capabilities compared to the competition:
    • Installation: significantly better
    • Reliability: better
    • Call quality: significantly better
    • Technical support: better
  • Experienced the following benefits following their deployment of the XO Hosted PBX Solution:
    • Eliminated capital expense
    • Increased productivity
  • Realized return on investment in 0 – 3 months with the XO Hosted PBX Solution.

Healthcare Company Reduces Cost with XO MPLS Service

A large enterprise health care company increased network capacity and reduced network cost with an MPLS IP VPN solution from XO Communications.

XO Communications Customer Research

Benefits resulting from our deployment of XO’s MPLS IP-VPN service

Reduced circuit and CPE costs
42%
Ability to better manage network performance and bandwidth
38%
Lowered cost by converging separate voice, video, and data into one IP network
38%
Extended coverage to national and key international locations
21%
Accelerated performance of mission-critical business applications
20%
Secure connection to cloud service providers
17%

Case Study: 23, Ltd.

Introduction

This case study of 23, Ltd. is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We came to XO Communications because we needed to connect our remote sites to our corporate network. XO MPLS IP VPN service provides my organization with better network performance, cost savings for voice, data and video applications, and also helps improve our business’s profitability.”

Challenges

  • Top purchasing drivers for buying an MPLS IP VPN solution from XO Communications:
    • Increase network capacity
    • Simplify network management
    • Connect local, national, and key international locations
    • Provide business continuity in the event of a natural disaster

Use Case

  • Top reasons for choosing XO Communications:
    • Innovative solution design
    • A trusted advisor with dedicated support
    • More flexibility without sacrificing quality
    • The ability to streamline and simplify how they manage their network

Results

  • Realized the following organizational benefits following the deployment of XO MPLS IP VPN solution:
    • The ability to better manage network performance and bandwidth
    • Lowered cost by converging separate voice, video, and data into one IP network
    • Extended coverage to national and key international locations
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: significantly better
    • Network security: significantly better
    • Reliability: significantly better
    • Quality of service: significantly better
    • Technical support: better
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 2 – 3 years.


More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website