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TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


Case Study: Credit Union of Denver

Introduction

This case study of Credit Union of Denver is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“XO MPLS IP VPN service provides my organization with better network performance, cost savings for voice, data and video applications, and also helps improve my business profitability. The solution also provides a secure connection to and from our branch offices to our data center.”

Challenges

  • Top purchasing drivers for buying an MPLS IP VPN solution from XO Communications:
    • Secure access to the cloud/datacenters
    • Simplify network management
    • Reduce network costs

Use Case

  • Top reasons for choosing XO Communications:
    • A trusted advisor with dedicated support
    • More flexibility without sacrificing quality

Results

  • Realized the following organizational benefits following the deployment of XO MPLS IP VPN solution:
    • The ability to better manage network performance and bandwidth
    • Secure connection to cloud service providers
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: significantly better
    • Network security: better
    • Reliability: significantly better
    • Quality of service: significantly better
    • Technical support: best in class
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 2 – 3 years.

XO Communications Case Study

Threespot Media

Introduction

This case study of Threespot Media is based on a May 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We looked to XO for their uptime and ease of use.”

Challenges

The top business driver that led Threespot Media to evaluate and ultimately select the XO Communications Hosted PBX Solution:

  • Cost reduction

Use Case

Threespot Media’s top reasons for choosing the XO Communications Hosted PBX Solution:

  • A trusted advisor with dedicated support
  • The ability to streamline and simplify how we manage communications and networking
  • The ability to connect cloud-based applications securely and with ease

Results

Threespot Media achieved the following results with XO Communications:

  • Superior Hosted PBX capabilities compared to the competition:
    • Installation: best in class
    • Reliability: best in class
    • Call quality: best in class
    • Training: significantly better
    • Technical support: significantly better
  • Experienced the following benefits following their deployment of the XO Hosted PBX Solution:
    • Access to unified communications features
    • The ability to dynamically add new sites and users quickly
  • Realized return on investment in 7 – 9 months with the XO Hosted PBX Solution

Top XO Hosted PBX Features Used

Which XO Hosted PBX Solution features does your organization use?

Conference Calling
67%
Receptionist soft console
50%
Instant Message/Presence
17%
Hunt Group
100%
Auto Attendant
83%
Call Queuing
50%

XO Communications Customer Testimonial

XO’s network gives us a diverse fiber path and cost-effective bandwidth.

Senior IT Architect, Medium Enterprise Financial Services Company

XO Communications Customer Research

Deploying a direct connection to XO’s fiber network resulted in a return on our investment (ROI) in:

Less than 6 months: 17%
6 months - 1 year: 34%
1 - 2 years: 40%
2 - 3 years: 10%

XO Communications Customer Testimonial

With our direct connection to the XO fiber network, we’ve reduced costs and have experienced improved service over our previous provider.

IT Director, Large Enterprise Media & Entertainment Company



More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website