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TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


Case Study: Medium Enterprise Professional Services Company

Introduction

This case study of a medium enterprise professional services company is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Top purchasing driver for buying an MPLS IP VPN solution from XO Communications:
    • Increase network capacity

Use Case

  • Top reason for choosing XO Communications:
    • More flexibility without sacrificing quality

Results

  • Realized the following organizational benefit following the deployment of XO MPLS IP VPN solution:
    • Accelerated performance of mission-critical business applications
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: best in class
    • Network security: best in class
    • Reliability: best in class
    • Quality of service: best in class
    • Technical support: best in class
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 6 months – 1 year.

XO Communications Customer Fact

An S&P 500 media & entertainment company realized accelerated performance of mission-critical business applications following the deployment of their direct connection to XO’s fiber network.

XO Communications Customer Research

Why did your company choose XO Communications?

Ability to streamline and simplify how we manage our network
47%
More flexibility without sacrificing quality
38%
A trusted advisor with dedicated support
35%

XO Communications Customer Testimonial

XO provides us with a secure connection between our branch offices and our data center.

Benjamin Shumaker, Network Information Security Officer, Credit Union of Denver

Case Study: Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“XO MPLS IP VPN service provides my organization with better network performance, cost savings for voice, data and video applications, and also helps improve my business profitability.”

“The key item that was solved was resiliency. XO provided a seamless integration as a peer in the dual carrier architecture.”

Challenges

  • Top purchasing drivers for buying an MPLS IP VPN solution from XO Communications:
    • Increase network capacity
    • Reduce network costs
    • Provide business continuity in the event of a natural disaster

Use Case

  • Top reason for choosing XO Communications:
    • More flexibility without sacrificing quality

Results

  • Realized the following organizational benefits following the deployment of XO MPLS IP VPN solution:
    • Lowered cost by converging separate voice, video, and data into one IP network
    • Reduced circuit and CPE costs
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: significantly better
    • Network security: significantly better
    • Reliability: significantly better
    • Quality of service: significantly better
    • Technical support: significantly better
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 6 months – 1 year.
  • Lowered their Total Cost of Ownership (TCO) in 6 months – 1 year after deploying XO MPLS IP VPN solution, compared to legacy alternatives.

XO Communications Customer Research

Which XO Hosted PBX Solution features does your organization use?

Conference Calling
56%
Receptionist soft console
40%
Instant Message/Presence
8%
Hunt Group
83%
Auto Attendant
75%
Call Queuing
21%


More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website