TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Customer Testimonial

XO Hosted PBX allows us to quickly modify the system for any given reason or situation. Efficiency is key and a hosted solution is necessary to obtain this.

System Administrator, Small Business Consumer Services Company

Case Study: Curtain Wall Design And Consulting Inc.

Introduction

This case study of Curtain Wall Design and Consulting Inc is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We came to XO Communications because we needed to lower the costs of our voice and data services. The XO MPLS IP VPN service provides my organization with better network performance, cost savings for voice, data and video applications, and also helps improve our business’s profitability. In addition, XO Communications has reduced network latency over the past three carriers significantly.”

Challenges

  • Top purchasing driver for buying an MPLS IP VPN solution from XO Communications:
    • Connect local, national, and key international locations

Use Case

  • Top reason for choosing XO Communications:
    • The ability to streamline and simplify how they manage their network

Results

  • Realized the following organizational benefits following the deployment of XO MPLS IP VPN solution:
    • Accelerated performance of mission-critical business applications
    • Lowered cost by converging separate voice, video, and data into one IP network
    • Reduced circuit and CPE costs
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: best in class
    • Network security: best in class
    • Reliability: best in class
    • Quality of service: best in class
    • Technical support: best in class
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 6 months – 1 year.
  • Lowered their Total Cost of Ownership (TCO) in < 6 months after deploying XO MPLS IP VPN solution, compared to legacy alternatives.

XO Communications Customer Research

What were your top drivers for purchasing the XO Hosted PBX Solution?

Reduce Costs
50%
Ability to scale
30%
Reduce the complexity in managing enterprise communications
47%
Unify business communications
36%
Business continuity
28%

Top Reasons Businesses Choose XO Hosted PBX Solution

Reduce Costs
56%
Ability to scale
44%
Reduce the complexity in managing enterprise communications
44%
Unify business communications
33%
Business continuity
22%

XO Communications Customer Testimonial

Simplified management and troubleshooting by using a common vendor across locations.

IT Professional, Large Enterprise Construction Company

XO Communications Case Study

Threespot Media

Introduction

This case study of Threespot Media is based on a May 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We looked to XO for their uptime and ease of use.”

Challenges

The top business driver that led Threespot Media to evaluate and ultimately select the XO Communications Hosted PBX Solution:

  • Cost reduction

Use Case

Threespot Media’s top reasons for choosing the XO Communications Hosted PBX Solution:

  • A trusted advisor with dedicated support
  • The ability to streamline and simplify how we manage communications and networking
  • The ability to connect cloud-based applications securely and with ease

Results

Threespot Media achieved the following results with XO Communications:

  • Superior Hosted PBX capabilities compared to the competition:
    • Installation: best in class
    • Reliability: best in class
    • Call quality: best in class
    • Training: significantly better
    • Technical support: significantly better
  • Experienced the following benefits following their deployment of the XO Hosted PBX Solution:
    • Access to unified communications features
    • The ability to dynamically add new sites and users quickly
  • Realized return on investment in 7 – 9 months with the XO Hosted PBX Solution


More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website