TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Customer Research

Which XO Hosted PBX Solution features does your organization use?

Conference Calling
56%
Receptionist soft console
40%
Instant Message/Presence
8%
Hunt Group
83%
Auto Attendant
75%
Call Queuing
21%

XO Communications Customer Testimonial

The XO Hosted PBX’s administrative interface is much easier to use than our previous system, which saves time on overall system management.

Senior Executive, Small Business Banking Company

XO Communications Case Study

AAA Akron Auto Club

Introduction

This case study of AAA Akron Auto Club is based on an April 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We have been satisfied with XO’s service and network stability for many years.”

Challenges

The business challenges that led AAA Akron Auto Club to evaluate and ultimately select the XO Communications Hosted PBX Solution:

  • Needed to reduce the complexity in managing enterprise communications
  • Sought to unify business communications
  • Required better a solution for business continuity

Use Case

The top reasons AAA Akron Auto Club chose the XO Communications Hosted PBX Solution:

  • Innovative solution design
  • A trusted advisor with dedicated support
  • The ability to streamline and simplify how we manage communications and networking

Results

AAA Akron Auto Club achieved the following benefits and results with XO Communications:

  • Eliminated capital expense
  • Access to unified communications features
  • Centralized control of calling features across locations
  • The ability to dynamically add new sites and users quickly
  • Increased productivity
  • Realized return on investment in 4 – 6 months with the XO Hosted PBX Solution.

XO Communications Customer Research

Top drivers for purchasing an MPLS IP-VPN solution from XO Communications

Reduce network costs
48%
Simplify network management
48%
Increase network capacity
41%
Connect local, national, and key international locations
34%
Business continuity in the event of a natural disaster
25%
Secure access to the cloud/datacenters
19%

XO Communications Case Study

XO’s Fiber Network Provides Better Network Performance and Cost Savings for Large Enterprise Hospitality Company

Introduction

This case study of a large enterprise hospitality company is based on a June 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With XO’s direct fiber connection into our building we’ve experienced fewer outages and more direct, faster connectivity.”

“Great communication between client and provider.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select XO Communications over other telecommunications service providers:

  • A trusted adviser with dedicated support
  • More value from telecom budget
  • A fiber network that supports increasing bandwidth demands

Use Case

Top purchasing drivers which influenced the profiled company to buy a direct connection to XO’s fiber network:

  • Increase network capacity
  • Secure access to the cloud/data centers
  • Simplify network management
  • Reduce network costs
  • Provide business continuity in the event of a natural disaster

Results

The surveyed company realized the following benefits after the deployment of their direct connection to XO’s fiber network:

  • Ability to better manage network performance and bandwidth
  • Lowered cost by combining voice, video, and data services on one IP network
  • Reduced circuit and Customer Premise Equipment (CPE) costs
  • Secure connection to cloud service providers

XO Communications Customer Testimonial

XO’s network gives us a diverse fiber path and cost-effective bandwidth.

Senior IT Architect, Medium Enterprise Financial Services Company



More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website