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TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Customer Research

Why did your company choose XO Communications?

Ability to streamline and simplify how we manage our network
47%
More flexibility without sacrificing quality
38%
A trusted advisor with dedicated support
35%

XO Communications Customer Research

What were your top drivers for purchasing a direct connection to XO’s fiber network?

Increase network capacity
53%
Reduce network costs
48%
Connect local, national, and key international locations
29%
Simplify network management
25%
Business continuity in the event of a natural disaster
21%
Secure access to the cloud/data centers
15%

Case Study: Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We needed a voice and data service provider. XO MPLS IP VPN service provides my organization with better network performance, cost savings for voice, data and video applications, and also helps improve our business’s profitability.”

Challenges

  • Top purchasing driver for buying an MPLS IP VPN solution from XO Communications:
    • Connect local, national, and key international locations

Use Case

  • Top reason for choosing XO Communications:
    • The ability to streamline and simplify how they manage their network

Results

  • Realized the following organizational benefit following the deployment of XO MPLS IP VPN solution:
    • The ability to better manage network performance and bandwidth
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: significantly better
    • Network security: significantly better
    • Reliability: significantly better
    • Quality of service: significantly better
    • Technical support: significantly better
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 6 months – 1 year.

XO Communications Customer Testimonial

My company is very focused on personal service. Our reception desk is the first contact for our customers and the gateway to our services. It is critical that we handle a large volume of calls efficiently and professionally. XO Hosted PBX helps us accomplish this with its simple set-up and intuitive call flows.

Jim Foley, President, National Realty Partners

Case Study: Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Top purchasing drivers for buying an MPLS IP VPN solution from XO Communications:
    • Simplify network management
    • Reduce network costs
    • Connect local, national, and key international locations

Use Case

  • Top reason for choosing XO Communications:
    • More flexibility without sacrificing quality

Results

  • Realized the following organizational benefit following the deployment of XO MPLS IP VPN solution:
    • Lowered cost by converging separate voice, video, and data into one IP network
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: significantly better
    • Network security: significantly better
    • Reliability: significantly better
    • Quality of service: significantly better
    • Technical support: significantly better
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 6 months – 1 year.

Professional Services Company Achieves ROI

“We were able to realize the return on our XO Hosted PBX Business Communication Solution investment within 0 – 3 months.”



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About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

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