TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Customer Research

Which XO Hosted PBX Solution features does your organization use?

Conference Calling
56%
Receptionist soft console
40%
Instant Message/Presence
8%
Hunt Group
83%
Auto Attendant
75%
Call Queuing
21%

XO Communications Customer Testimonial

With XO, we have greater Internet bandwidth for students, staff, and guests, and XO is a company that’s willing to work with us 24 × 7.

Jerome Taylor, IT Director, Schoolcraft College

Case Study: Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Top purchasing drivers for buying an MPLS IP VPN solution from XO Communications:
    • Secure access to the cloud / datacenters
    • Simplify network management

Use Case

  • Top reason for choosing XO Communications:
    • A trusted advisor with dedicated support

Results

  • Realized the following organizational benefits following the deployment of XO MPLS IP VPN solution:
    • Lowered cost by converging separate voice, video, and data into one IP network
    • Reduced circuit and CPE costs
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: better
    • Network security: significantly better
    • Reliability: better
    • Quality of service: significantly better
    • Technical support: significantly better
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 6 months – 1 year.
  • Lowered their Total Cost of Ownership (TCO) in 6 months – 1 year after deploying XO MPLS IP VPN solution, compared to legacy alternatives.

XO Communications Customer Testimonial

XO got us up on a new Hosted PBX platform, which replaced an antiquated analog phone system that was riddled with problems and hacks.

Alan Monson, IT Manager, Software Technology Group

XO Communications Case Study

XO Provides Large Enterprise Computer Hardware Company with High-Speed Connectivity from Office Campus to Remote Data Center

Introduction

This case study of a large enterprise computer hardware company is based on a July 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“XO has been responsive to our need for path diversity and redundancy.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select XO Communications over other providers:

  • More flexibility without sacrificing quality
  • Technology leadership, especially in regards to Ethernet, Unified Communications or IP
  • More value from telecom budget
  • Redundancy or network diversity
  • A fiber network that supports increasing bandwidth demands

Use Case

Surveyed company’s top purchasing drivers to buying a direct connection to XO’s fiber network:

  • Increase network capacity
  • Secure access to the cloud/data centers
  • Simplify network management
  • Reduce network costs

Results

The surveyed company achieved the following benefits after the deployment of their direct connection to XO’s fiber network:

  • Accelerated performance of mission-critical business applications
  • Ability to better manage network performance and bandwidth
  • Reduced circuit and Customer Premise Equipment (CPE) costs
  • Realized a return on investment in 6 months – 1 year after deploying XO’s fiber network.

XO Communications Customer Research

Out of all the service providers available in your building, why did your company choose XO Communications?

More value from telecom budget
47%
Redundancy or network diversity
34%
A trusted advisor with dedicated support
30%
Fiber network to support increasing bandwidth demands
26%
More flexibility without sacrificing quality
26%
Technology leadership, especially in regards to Ethernet, Unified Communications or IP
20%


More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website