TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


Top Reasons Businesses Choose XO Hosted PBX Solution

Reduce Costs
56%
Ability to scale
44%
Reduce the complexity in managing enterprise communications
44%
Unify business communications
33%
Business continuity
22%

XO Communications Customer Satisfaction Rating

Jay Ved, an IT Director at MLS Listings, would be very likely to recommend XO Communications for this reason:

[With XO, we get] quick turnaround on pricing and excellent [service] up-time.

Case Study: St Agnes Academy St Dominic School Inc

Introduction

This case study of St Agnes Academy – St Dominic School Inc is based on a February 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We use XO Hosted PBX Voice-over-IP Solution for removing server equipment and utilizing cloud based VoIP. XO Hosted PBX Voice-over-IP Solution has also allowed us to unify communications.”

Challenges

  • Top purchasing drivers for buying XO Hosted PBX Voice-over-IP Solution:
    • To reduce costs
    • For the ability to scale

Use Case

  • Top reasons for choosing XO Communications:
    • Innovative solution design
    • A trusted advisor with dedicated support
    • The ability to streamline and simplify how we manage communications and networking

Results

  • Rates the following XO Hosted PBX Voice-over-IP Solution’s capabilities compared to the competition:
    • Installation: significantly better
    • Reliability: best in class
    • Call Quality: best in class
    • Training: significantly better
    • Technical Support: significantly better
  • Experienced the following types of benefits following their deployment of XO Hosted PBX Voice-over-IP Solution:
    • Access to unified communications features
    • Centralized control of calling features across locations
    • The ability to dynamically add new sites and users quickly
  • Realized return on investment in 4 – 6 months with XO Hosted PBX Voice-over-IP Solution.

International Reach with XO MPLS IP Network

A large enterprise health care company received extended coverage to national and key international locations following the deployment of XO MPLS IP VPN solution.

Top Reasons Businesses Choose XO Communications

Innovative solution design
13%
A trusted advisor with dedicated support
25%
More flexibility without sacrificing quality
25%
Ability to streamline and simplify how we manage communications and networking
88%

Case Study: Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We needed a voice and data service provider. XO MPLS IP VPN service provides my organization with better network performance, cost savings for voice, data and video applications, and also helps improve our business’s profitability.”

Challenges

  • Top purchasing driver for buying an MPLS IP VPN solution from XO Communications:
    • Connect local, national, and key international locations

Use Case

  • Top reason for choosing XO Communications:
    • The ability to streamline and simplify how they manage their network

Results

  • Realized the following organizational benefit following the deployment of XO MPLS IP VPN solution:
    • The ability to better manage network performance and bandwidth
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: significantly better
    • Network security: significantly better
    • Reliability: significantly better
    • Quality of service: significantly better
    • Technical support: significantly better
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 6 months – 1 year.


More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website