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TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Customer Research

Which benefits did your organization realize following the deployment of your direct connection to XO’s fiber network?

Ability to better manage network performance and bandwidth
46%
Lowered cost by combining voice, video, and data services on one IP network
36%
Accelerated performance of mission-critical business applications
35%
Reduced circuit and Customer Premise Equipment (CPE) costs
33%
Extended coverage to national and key international locations
25%
Secure connection to cloud service providers
16%

Case Study: Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“XO MPLS IP VPN service provides my organization with better network performance, cost savings for voice, data and video applications, and also helps improve my business profitability.”

“The key item that was solved was resiliency. XO provided a seamless integration as a peer in the dual carrier architecture.”

Challenges

  • Top purchasing drivers for buying an MPLS IP VPN solution from XO Communications:
    • Increase network capacity
    • Reduce network costs
    • Provide business continuity in the event of a natural disaster

Use Case

  • Top reason for choosing XO Communications:
    • More flexibility without sacrificing quality

Results

  • Realized the following organizational benefits following the deployment of XO MPLS IP VPN solution:
    • Lowered cost by converging separate voice, video, and data into one IP network
    • Reduced circuit and CPE costs
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: significantly better
    • Network security: significantly better
    • Reliability: significantly better
    • Quality of service: significantly better
    • Technical support: significantly better
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 6 months – 1 year.
  • Lowered their Total Cost of Ownership (TCO) in 6 months – 1 year after deploying XO MPLS IP VPN solution, compared to legacy alternatives.

Top Reasons Businesses Choose XO Communications

Innovative solution design
13%
A trusted advisor with dedicated support
25%
More flexibility without sacrificing quality
25%
Ability to streamline and simplify how we manage communications and networking
88%

Case Study: St Agnes Academy St Dominic School Inc

Introduction

This case study of St Agnes Academy – St Dominic School Inc is based on a February 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We use XO Hosted PBX Voice-over-IP Solution for removing server equipment and utilizing cloud based VoIP. XO Hosted PBX Voice-over-IP Solution has also allowed us to unify communications.”

Challenges

  • Top purchasing drivers for buying XO Hosted PBX Voice-over-IP Solution:
    • To reduce costs
    • For the ability to scale

Use Case

  • Top reasons for choosing XO Communications:
    • Innovative solution design
    • A trusted advisor with dedicated support
    • The ability to streamline and simplify how we manage communications and networking

Results

  • Rates the following XO Hosted PBX Voice-over-IP Solution’s capabilities compared to the competition:
    • Installation: significantly better
    • Reliability: best in class
    • Call Quality: best in class
    • Training: significantly better
    • Technical Support: significantly better
  • Experienced the following types of benefits following their deployment of XO Hosted PBX Voice-over-IP Solution:
    • Access to unified communications features
    • Centralized control of calling features across locations
    • The ability to dynamically add new sites and users quickly
  • Realized return on investment in 4 – 6 months with XO Hosted PBX Voice-over-IP Solution.

XO Communications Customer Testimonial

Voice and video are key components in our business and having a direct connection to XO’s fiber network provides more bandwidth to meet our needs.

Network Administrator, Large Enterprise Professional Services Company

XO Communications Customer Fact

A Fortune 500 retail company chose XO Communications over other telecommunications service providers because XO gives them more value from their telecom budget.



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About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website