TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Customer Research

What were your top drivers for purchasing a direct connection to XO’s fiber network?

Increase network capacity
53%
Reduce network costs
48%
Connect local, national, and key international locations
29%
Simplify network management
25%
Business continuity in the event of a natural disaster
21%
Secure access to the cloud/data centers
15%

XO Communications Customer Testimonial

Enterprise Health Care company, Kootenai, recommends XO Communications

Great reliability and performance, lower costs, and excellent partnership with the local account team.

Scott Hoskins, IT Manager, Kootenai

XO Communications Customer Testimonial

Our XO solution provides data and voice for a lower cost than other carriers offering services into our building.

Jay Ved, IT Director, MLSListings

XO Communications Customer Research

What were your top drivers for purchasing the XO Hosted PBX Solution?

Reduce Costs
50%
Ability to scale
30%
Reduce the complexity in managing enterprise communications
47%
Unify business communications
36%
Business continuity
28%

Case Study: Fortune 500 Hospitality Company

Introduction

This case study of a Fortune 500 hospitality company is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I am responsible for 24/7 hotel operation. XO MPLS IP VPN service provides my organization with better network performance, cost savings for voice, data and video applications, and also helps improve my business profitability.”

Challenges

  • Top purchasing drivers for buying an MPLS IP VPN solution from XO Communications:
    • Secure access to the cloud / datacenters
    • Simplify network management
    • Provide business continuity in the event of a natural disaster

Use Case

  • Top reason for choosing XO Communications:
    • A trusted advisor with dedicated support

Results

  • Realized the following organizational benefits following the deployment of XO MPLS IP VPN solution:
    • Lowered cost by converging separate voice, video, and data into one IP network
    • Reduced circuit and CPE costs
    • Secure connection to cloud service providers
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: best in class
    • Network security: best in class
    • Reliability: best in class
    • Quality of service: best in class
    • Technical support: best in class
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 2 – 3 years.
  • Lowered their Total Cost of Ownership (TCO) in 6 months – 1 year after deploying XO MPLS IP VPN solution, compared to legacy alternatives.

Case Study: 23, Ltd.

Introduction

This case study of 23, Ltd. is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We came to XO Communications because we needed to connect our remote sites to our corporate network. XO MPLS IP VPN service provides my organization with better network performance, cost savings for voice, data and video applications, and also helps improve our business’s profitability.”

Challenges

  • Top purchasing drivers for buying an MPLS IP VPN solution from XO Communications:
    • Increase network capacity
    • Simplify network management
    • Connect local, national, and key international locations
    • Provide business continuity in the event of a natural disaster

Use Case

  • Top reasons for choosing XO Communications:
    • Innovative solution design
    • A trusted advisor with dedicated support
    • More flexibility without sacrificing quality
    • The ability to streamline and simplify how they manage their network

Results

  • Realized the following organizational benefits following the deployment of XO MPLS IP VPN solution:
    • The ability to better manage network performance and bandwidth
    • Lowered cost by converging separate voice, video, and data into one IP network
    • Extended coverage to national and key international locations
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: significantly better
    • Network security: significantly better
    • Reliability: significantly better
    • Quality of service: significantly better
    • Technical support: better
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 2 – 3 years.


More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website