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TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Case Study

XO MPLS IP-VPN increases profitability & performance for Actionable Intelligence Technologies

Introduction

This case study of Actionable Intelligence Technologies is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“XO’s MPLS IP-VPN service provides my organization with better network performance, cost savings for voice, data, and video applications, and also helps improve my business profitability.”

“Internet solution is better than what we had previously. Phone service works great in the current set-up.”

Challenges

The business challenges that led Actionable Intelligence Technologies, Inc., to evaluate and ultimately select XO Communications an MPLS IP-VPN solution:

  • Connect local, national, and key international locations

Use Case

Top reasons that Actionable Intelligence Technologies, Inc. chose XO Communications:

  • Innovative solution design
  • More flexibility without sacrificing quality

Results

Actionable Intelligence Technologies, Inc., achieved the following results with the MPLS IP VPN solution from XO Communications:

  • Lowered costs by converging separate voice, video, and data into one IP network
  • Operating and capital expense savings in < 6 months after deployment
  • Lowered Total Cost of Ownership (TCO) in < 6 months after deploying XO MPLS IP-VPN solution, compared to legacy alternatives.

Actionable Intelligence Technologies, Inc., rates the following XO MPLS IP-VPN capabilities compared to the competition:

  • Network provisioning: best in class
  • Network security: significantly better
  • Reliability: best in class
  • Quality of service: best in class
  • Technical support: significantly better

XO Receives High Marks for Network Security

A large enterprise health care company rates XO MPLS IP VPN Network Security as significantly better compared to the competition.

XO Communications Customer Research

Deploying a direct connection to XO’s fiber network resulted in a return on our investment (ROI) in:

Less than 6 months: 17%
6 months - 1 year: 34%
1 - 2 years: 40%
2 - 3 years: 10%

XO Communications Customer Research

What benefits did your organization realize following the deployment of your XO Hosted PBX Solution?

Eliminated capital expense
32%
Access to unified communications features
45%
Centralized control of calling features across locations
42%
Ability to dynamically add new sites and users quickly
39%
Increased productivity
14%

XO Communications Customer Testimonial

XO got us up on a new Hosted PBX platform, which replaced an antiquated analog phone system that was riddled with problems and hacks.

Alan Monson, IT Manager, Software Technology Group

Case Study: St Agnes Academy St Dominic School Inc

Introduction

This case study of St Agnes Academy – St Dominic School Inc is based on a February 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“We use XO Hosted PBX Voice-over-IP Solution for removing server equipment and utilizing cloud based VoIP. XO Hosted PBX Voice-over-IP Solution has also allowed us to unify communications.”

Challenges

  • Top purchasing drivers for buying XO Hosted PBX Voice-over-IP Solution:
    • To reduce costs
    • For the ability to scale

Use Case

  • Top reasons for choosing XO Communications:
    • Innovative solution design
    • A trusted advisor with dedicated support
    • The ability to streamline and simplify how we manage communications and networking

Results

  • Rates the following XO Hosted PBX Voice-over-IP Solution’s capabilities compared to the competition:
    • Installation: significantly better
    • Reliability: best in class
    • Call Quality: best in class
    • Training: significantly better
    • Technical Support: significantly better
  • Experienced the following types of benefits following their deployment of XO Hosted PBX Voice-over-IP Solution:
    • Access to unified communications features
    • Centralized control of calling features across locations
    • The ability to dynamically add new sites and users quickly
  • Realized return on investment in 4 – 6 months with XO Hosted PBX Voice-over-IP Solution.


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About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website