TechValidate Research on XO Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of XO Communications . TechValidate stands behind the authenticity of all published data. Learn more »



642 Customers Surveyed

3,170 Data Points Collected

110 Published TechFacts

14 Published Charts

26 Published Case Studies



Selected Research Highlights


XO Communications Customer Testimonial

With XO we’ve had less down time and better performance, which has led to increased business for our company.

IT Director, Small Business Computer Services Company

XO Communications Customer Research

What were your top drivers for purchasing the XO Hosted PBX Solution?

Reduce Costs
50%
Ability to scale
30%
Reduce the complexity in managing enterprise communications
47%
Unify business communications
36%
Business continuity
28%

XO Communications Case Study

Software Technology Group

Introduction

This case study of Software Technology Group is based on an April 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service.

“XO got us up on a new Hosted PBX platform which replaced an antiquated analog phone system that was riddled with problems and hacks.”

Challenges

The top business drivers that led Software Technology Group to evaluate and ultimately select the XO Communications Hosted PBX Solution:

  • Need for cost reduction
  • The ability to scale
  • Need for business continuity

Use Case

The top reasons Software Technology Group chose the XO Communications Hosted PBX Solution:

  • Innovative solution design
  • A trusted advisor with dedicated support
  • The ability to streamline and simplify how we manage communications and networking

Results

Software Technology Group achieved the following results with the XO Communications Hosted PBX Solution:

  • Superior XO Hosted PBX capabilities compared to the competition:
    • Installation: significantly better
    • Reliability: better
    • Call quality: significantly better
    • Technical support: better
  • Experienced the following benefits following their deployment of the XO Hosted PBX Solution:
    • Eliminated capital expense
    • Increased productivity
  • Realized return on investment in 0 – 3 months with the XO Hosted PBX Solution.

XO Communications Customer Testimonial

XO has been responsive to our need for path diversity and redundancy.

Network Administrator, Large Enterprise Computer Hardware Company

Top Reasons Businesses Choose XO Communications

Innovative solution design
13%
A trusted advisor with dedicated support
25%
More flexibility without sacrificing quality
25%
Ability to streamline and simplify how we manage communications and networking
88%

Case Study: Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a March 2016 survey of XO Communications customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Top purchasing drivers for buying an MPLS IP VPN solution from XO Communications:
    • Secure access to the cloud / datacenters
    • Simplify network management

Use Case

  • Top reason for choosing XO Communications:
    • A trusted advisor with dedicated support

Results

  • Realized the following organizational benefits following the deployment of XO MPLS IP VPN solution:
    • Lowered cost by converging separate voice, video, and data into one IP network
    • Reduced circuit and CPE costs
  • Rates the following XO MPLS IP VPN capabilities compared to the competition:
    • Network provisioning: better
    • Network security: significantly better
    • Reliability: better
    • Quality of service: significantly better
    • Technical support: significantly better
  • Deploying XO MPLS IP VPN solution resulted in operating and capital expense savings in 6 months – 1 year.
  • Lowered their Total Cost of Ownership (TCO) in 6 months – 1 year after deploying XO MPLS IP VPN solution, compared to legacy alternatives.


More to Explore



About XO Communications

XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers.

XO Communications Website   XO Communications Website