TechValidate Research on WBR Next Generation Customer Experience

These pages present data that TechValidate has sourced via direct research with verified customers and users of WBR Next Generation Customer Experience. TechValidate stands behind the authenticity of all published data. Learn more »



554 Data Points Collected

17 Published TechFacts

5 Published Charts

4 Published Case Studies



Selected Research Highlights


Worldwide Business Research Customer Research

Fuel Your Sales Operation

What were your goals/expectations/outcomes for this event?

To increase our thought-leadership in the space
82%
To grow the number of prospects in our pipeline
91%
To give our brand extra visibility
73%

Worldwide Business Research Case Study

Hewlett Packard Company

Introduction

This case study of Hewlett-Packard Company is based on an April 2018 survey of Worldwide Business Research customers by TechValidate, a 3rd-party research service.

“The NGCX Conference is an essential learning and networking forum that helps elevate our department and company.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Worldwide Business Research:

  • Goals/expectations/outcomes for the event:
    • To take a giant leap forward as a leader in their organization
    • To hear proven, profitable ideas from experienced practitioners

Use Case

The key features and functionalities of Worldwide Business Research that the surveyed company uses:

  • Reasons for choosing this event over other competitive events:
    • They felt this would best help them solve current challenges
    • To develop personal skill sets
  • They plan to implement 1-5 ideas over the next 6-12 months

Results

The surveyed company achieved the following results with Worldwide Business Research:

  • Operational benefits from having attended the conference:
    • The breaking down of silos with other departments
  • The experiences of WBR Next Generation Customer Experience rated as:
    • Their overall experience: Extremely satisfied
    • The customer service: Extremely satisfied
    • The networking functions: Extremely satisfied
    • The event’s mobile app: Extremely satisfied
    • Venue: Extremely satisfied
  • The event was described as:
    • Inspiring
    • Insightful
    • Energetic
    • Thought-Provoking
    • Great for their business

Worldwide Business Research Customer Statistic

A Positive Event Experience

100% of surveyed practitioners rated their overall experience as satisfied or better.

100%

Next Generation Customer Experience Case Study

Red Rocks Credit Union

Introduction

This case study of Red Rocks Credit Union is based on an April 2018 survey of Next Generation Customer Experience customers by TechValidate, a 3rd-party research service.

“The NGCX Conference is an essential learning and networking forum that helps elevate our department and company.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Next Generation Customer Experience:

  • Goals/expectations/outcomes for the event:
    • To get an unbiased view of the technologies in the marketplace
    • To hear proven, profitable ideas from experienced practitioners
    • To step up their expertise in this field

Use Case

The key features and functionalities of Next Generation Customer Experience that the surveyed company uses:

  • Reasons for choosing this event over other competitive events:
    • The awesome speaker and attendee profile
    • They felt this would best help them solve current challenges
  • They plan to implement 1-5 ideas over the next 6-12 months

Results

The surveyed company achieved the following results with Worldwide Business Research:

  • Operational benefits from having attended the conference:
    • The breaking down of silos with other departments
    • Better alignment with management
  • The experiences of WBR Next Generation Customer Experience rated as:
    • Their overall experience: Extremely satisfied
    • The customer service: Extremely satisfied
    • The networking functions: Extremely satisfied
    • The event’s mobile app: Extremely satisfied
    • Venue: Extremely satisfied
  • The event was described as:
    • Inspiring
    • Insightful
    • Having a strong sense of community

Worldwide Business Research Customer Statistic

A great learning experience

77% of surveyed practitioners intended to use this event to step up their expertise in this field.

77%

Worldwide Business Research Customer Research

A Great Learning Experience

What were your goals/expectations/outcomes for this event?

To hear proven, profitable ideas from experienced practitioners
75%
To step up my expertise in this field
77%


More to Explore



About WBR Next Generation Customer Experience

Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touchpoints. If you want to develop a cutting-edge CX strategy or benefit from focused networking, Next Generation Customer Experience is an event you can't miss.

WBR Next Generation Customer Experience Website   Worldwide Business Research Website