TechValidate Research on Workato

Workato Case Study

Broadcom Corporation


This case study of Broadcom Corporation is based on an April 2020 survey of Workato customers by TechValidate, a 3rd-party research service.

“Workato is a very effective workflow automation tool. It enables us to reduce IT friction and provide an improved service delivery to our customers.”
— Neeraj Malhotra, Senior IT Manager, Broadcom Corporation


  • Prior to Workato, was challenged with:
    • The inability to implement integration and automation fast enough
    • The requirement of specialists that are expensive and/or difficult to find
    • Too much time and maintenance of custom-coded solutions
    • Too many siloed, manual processes

Use Case

  • Chose Workato for the following reasons:
    • Backlog of integration and automation projects
    • Speed to get integrations done
    • Ease of use


  • Workato has enabled their organization to:
    • Collaborate between IT and Business
    • Drive Innovation
    • Have faster deployment of integrations and automations
    • Deplete backlog
    • Achieve quick wins
  • Since working with Workato, has experienced:
    • Improved customer experience
    • Improved employee experience
    • Reduced spend
    • Improved company or departmental efficiency
  • Saw a return on investment within the first 6 months

About This Data

This data was sourced directly from verified users of Workato by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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