TechValidate Research on Workato

These pages present data that TechValidate has sourced via direct research with verified customers and users of Workato. TechValidate stands behind the authenticity of all published data. Learn more »



300 Customers Surveyed

2,187 Data Points Collected

55 Published TechFacts

5 Published Charts

16 Published Case Studies



Selected Research Highlights


Workato Customer Testimonial

By automating service provisioning with Workato, we’ve cut back on making errors, delaying service delivery, and improved our customer service.

Neeraj Malhotra, Senior IT Manager, Broadcom Corporation

Workato Case Study

OppoSuits

Introduction

This case study of OppoSuits is based on an April 2020 survey of Workato customers by TechValidate, a 3rd-party research service.

“It (Workato) is an amazing tool to automate all of your processes.”
— Kelian Mos, Business Analyst, OppoSuits

Challenges

  • Considered the following platforms before purchasing Workato:
    • Dell Boomi
    • Celigo
  • Prior to Workato, was challenged with:
    • The requirement of specialists that are expensive and/or difficult to find
    • Too much time and maintenance of custom-coded solutions

Use Case

  • Chose Workato for the following reasons:
    • Speed to get integrations done
    • Ease of use
    • Enabling analysts and app admins to integrate

Results

  • Workato has enabled their organization to:
    • Collaborate between IT and Business
    • Have faster deployment of integrations and automations
    • Achieve quick wins
  • Since working with Workato, they have experienced an improved company/departmental efficiency
  • Saw a return on their investment in 3 months

Workato Customer Research

What were your top reasons for choosing Workato?

Speed to get integrations done
74%
Ease of use
72%
Backlog of integration and automation projects
38%
Enabling analysts and app admins to integrate
29%
Commitment to efficiency
28%

Workato Case Study

Washington Center for Equitable Growth

Introduction

This case study of Washington Center for Equitable Growth is based on an April 2020 survey of Workato customers by TechValidate, a 3rd-party research service.

“Workato’s customer support is FANTASTIC. The team is responsive, knowledgeable, and thoughtful. They also work all hours of the day, which has allowed me to get so much done on random weekday nights and Sunday afternoons.”
—Daria Stepanova, Salesforce Database Administrator, Washington Center for Equitable Growth

Challenges

  • Considered the following platforms before purchasing Workato:
    • Zapier
    • Mulesoft
  • Prior to Workato, was challenged with:
    • Too much time and maintenance of custom-coded solutions
    • Too many siloed, manual processes

Use Case

  • Chose Workato for the following reasons:
    • Commitment to efficiency
    • Ease of use
    • Enabling analysts and app admins to integrate

Results

  • Workato has enabled their organization to:
    • Collaborate between IT and Business
    • Have faster deployment of integrations and automations
  • Since working with Workato, has experienced:
    • Improved employee experience
    • Improved company or departmental efficiency

Workato Customer Satisfaction Rating

Neeraj Malhotra, a Senior IT Manager at Broadcom Corporation, would be very likely to recommend Workato for this reason:

Workato is a very effective workflow automation tool. It enables us to reduce IT friction and provide an improved service delivery to our customers.

Workato Customer Research

Workato’s Ease of Use and Platform Capabilities Stand Head and Shoulders Above the Rest

Why did you choose Workato over other vendors?

Ease of use
86%
Platform capabilities
76%
Breadth of use-cases covered
45%


More to Explore



About Workato

Workato is the leading integration and automation platform. It enables employees across lines of business and in IT to integrate their apps and automate business workflows without compromising security and governance.

Workato Website   Workato Website