TechValidate Research on Workato

Introduction

This case study of Docebo is based on a November 2020 survey of Workato customers by TechValidate, a 3rd-party research service.

Challenges

• The following reasons lead Roberts to use Workato:
  • To deliver a better customer experience
  • To improve the employee experience
  • To streamline business operations

Use Case

• It takes Roberts 1-3 days to build a workflow automation in Workato
• Uses Workato for application integration

Results

• Compared to 12 months ago, Roberts is automating at least 26% more workflows with Workato.
• He’s built the following number of workflow automations across departments using Workato:
  • IT: 4-6
  • Sales: 10+
  • Support: 1-3

Introduction

This case study of Securis is based on an April 2020 survey of Workato customers by TechValidate, a 3rd-party research service.

Challenges

• Considered the following platforms before purchasing Workato:
  • Dell Boomi
  • Informatica
  • Zapier
  • Mulesoft
• Prior to Workato, was challenged with:
  • The inability to implement integration and automation fast enough
  • The requirement of specialists that are expensive and/or difficult to find
  • Too much time and maintenance of custom-coded solutions
  • Lack of support from incumbent legacy solution

Use Case

• Chose Workato for the following reasons:
  • Backlog of integration and automation projects
  • Speed to get integrations done
  • Ease of use

Results

• Workato has enabled their organization to:
  • Drive Innovation
  • Have faster deployment of integrations and automations
  • Achieve quick wins
• Since working with Workato, has experienced:
  • Improved employee experience
  • Increased revenue
  • Reduced spend
• Saw a return on investment in less than a month