Original Research on Workato

Workato Customer Satisfaction Rating

Michael Hsu, an Engineer at Coupa Software, would be likely to recommend Workato for this reason:

Workato Customer Statistic

91% of surveyed organizations who evaluated Informatica identified the speed to get integrations done as the top purchasing driver for choosing Workato.

91%

Workato Customer Research

How much time did it take for your automation project to go-live with Workato?

1-3 months	36%
Less than 1 month	32%
3-6 months	26%
More than 9 months	12%
6-9 months	0%

Workato Case Study

Wellesley College

Introduction

This case study of Wellesley College is based on an April 2020 survey of Workato customers by TechValidate, a 3rd-party research service.

“Wellesley College has successfully used Workato to build and deploy a number of critical integrations during our move to a cloud-first, best-of-breed approach. Our Workato-based integrations are significantly easier to manage, maintain and monitor than the integrations they replaced.”
— Tony DiPesa, Business Intelligence and Integration Architect, Wellesley College

Challenges

Considered the following platforms before purchasing Workato:
- Informatica
- SnapLogic
- Mulesoft
Prior to Workato, was challenged with:
- The inability to implement integration and automation fast enough
- Too much time and maintenance of custom-coded solutions
- Too many siloed, manual processes

Use Case

Chose Workato for the following reasons:
- Backlog of integration and automation projects
- Commitment to efficiency
- Speed to get integrations done
- Ease of use

Results

Workato has enabled their organization to:
- Collaborate between IT and Business
- Drive Innovation
- Have faster deployment of integrations and automations
Since working with Workato, has experienced:
- Reduced spend
- Improved employee experience
- Improved company or departmental efficiency
Saw a return on investment within their first 6 months

Workato Case Study

Li & Fung Limited

Introduction

This case study of Li & Fung Limited is based on an April 2020 survey of Workato customers by TechValidate, a 3rd-party research service.

“Workato has delivered an organization-wide impact, and we’ve been able to expand our use of the platform over time.”
—Koray Sonmezsoy, Head of Architecture and Engineering, Li & Fung Limited

Challenges

Considered the following platforms before selecting Workato:
- Dell Boomi
- Mulesoft
Prior to Workato, was challenged with:
- The requirement of specialists that are expensive and/or difficult to find
- Too much time and maintenance of custom-coded solutions
- Too many siloed, manual processes
Rates the importance of the following factors when choosing an integration and automation tool:
- A built-in bot platform: very important
- The ability to enable more integrators and automators: extremely important
- The ability to use AI/ML in their iPaaS: very important
- Increasing IT/ business collaboration: very important
- Fast implementation of integrations: extremely important
- Agility (ability to make changes to existing integrations): extremely important

Use Case

Chose Workato for the following reasons:
- Speed to get integrations done
- Ease of use

Results

Chose Workato over other vendors for the following reasons:
- Ease of use
- Breadth of use-cases covered
- Platform capabilities
- Customer success team
- Total cost of ownership
Workato enabled their organization to:
- Have faster deployment of integrations and automations
- Achieve quick wins
Experienced the following benefits since partnering with Workato:
- Improved employee experience
- Improved company or departmental efficiency
Saw a return on investment in 3 months.

Workato Customer Research

Workato’s Business Users Have Ambitious Automation Plans

What types of automations do you plan to build over the next 2 years?

Operation efficiency	72%
Employee experience	62%
Customer experience	55%
Back-office	47%
Front office automations	40%

TechValidate Research on Workato

These pages present data that TechValidate has sourced via direct research with verified customers and users of Workato. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Wellesley College

Introduction

Challenges

Use Case

Results

Organization Profile

About Workato

Li & Fung Limited

Introduction

Challenges

Use Case

Results

Company Profile

About Workato

Workato’s Business Users Have Ambitious Automation Plans

More to Explore

About Workato

Workato is the leading integration and automation platform. It enables employees across lines of business and in IT to integrate their apps and automate business workflows without compromising security and governance.