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TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »



2,282 Customers Surveyed

15,832 Data Points Collected

578 Published TechFacts

48 Published Charts

3 Published Case Studies



Selected Research Highlights


VMware TAM Services – Would You Recommend?

How likely are you to recommend the VMware TAM service based on the business benefits below?

S Will highly recommend S Very likely to recommend S Likely to recommend S Will not recommend

Overcome IT challenges
Increase operation efficiency
Mitigate risks
Reduce cost/improve ROI
Access to experts/knowledge

VMware TAM Services Customer Statistic – EMEA South/Central

85% of surveyed customers find TAM services customer advocacy/ programs valuable.

VMware TAM Services Customer Satisfaction Rating

An IT Director of a Global 500 telecommunications services company is very likely to recommend* VMware Professional Services for the following reason:

“The TAM provides the one-to-one relationship essential across large companies, especially when specific attention is required on important upgrade issues. The TAM can help secure the right VMware resources and helps with the needed information exchange.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely is it that you would recommend VMware TAM Services to a friend or colleague?”

TAM services deliver value in cultivating your staff’s knowledge and strategic planning

Which TAM service activities does your organization find most valuable?

S Very valuable S Valuable S Somewhat valuable S Not valuable

Customer Advocacy
Operational Risk Mitigation
Best Practices and Education
Insight and Planning
Analytics and Measurement
Special Access Programs

Government Agency Reduces IT Bottlenecks with VMware Accelerate Advisory Services

Introduction

This case study of a state & local government is based on a March 2013 survey of VMware Accelerate Advisory Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We identified an actionable roadmap for cloud services. From Accelerate Advisory Services we had guidance to increase operational efficiencies and reduce IT bottlenecks.”

“The impact in terms of IT was creating a virtualization services roadmap and action plan.”

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Created roadmap for IT transformation

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Roadmaps/blueprints
    • Business case/value model
    • Assessments/recommendations

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
  • Used Accelerate Advisory Services engagement deliverables to make strategic decisions.
    • Brief executives
    • Define IT future state

Government Agency Uses VMware to Build IT Services Strategy

Introduction

This case study of a state & local government is based on a March 2013 survey of VMware Accelerate Advisory Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Executive awareness of the tactical means by which VMware helps execute on strategy. Clear identification of next steps in IT services strategy.”

“Business justification for IT investment to drive innovation”

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Established a clear direction for the future state of IT
    • Created roadmap for IT transformation
    • Optimized organization and processes for cloud operations

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Benchmarking
    • IT transformation scorecard
    • Business case/value model
    • Assessments/recommendations
  • Rated the importance of VMware Accelerate Advisory Services deliverable content as a 3 – very important out of 5 in transforming an IT organization.

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
    • Brief executives
    • Define IT future state
    • Prioritize initiatives
  • Expects to achieve an ROI of 25 to 50% with VMware Accelerate Advisory Services.
  • Used Accelerate Advisory Services engagement deliverables to make operational decisions.
  • Started receiving value from VMware Accelerate Advisory Services immediately – during and upon completion of initial engagement.


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