Menu

TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »



2,515 Customers Surveyed

17,694 Data Points Collected

594 Published TechFacts

48 Published Charts

3 Published Case Studies



Selected Research Highlights


Length of Service

How long have you had VMware TAM Services?

5 or more years: 38%
3-4 years: 32%
1-2 years: 26%
Less than 1 year: 4%

Our TAM is a great point of contact. We can direct any issues to him and he will help resolve them. More important, he puts us in touch with the best resources that VMware has to offer.

IT Architect, Global 500 Professional Services Company

Willingness to Recommend TAM Services

If you were to recommend the VMware TAM service to a colleague, how valuable would you rate the business benefits below?

S Very valuable S Valuable S Somewhat valuable S Not valuable

Accelerating business breakthroughs
Improving time-to-project completion
Improving operational efficiency
Improving end-user satisfaction
Reducing costs/maximizing ROI
Building staff knowledge
Serving as advocate

Government Agency Reduces IT Bottlenecks with VMware Accelerate Advisory Services

Introduction

This case study of a state & local government is based on a March 2013 survey of VMware Accelerate Advisory Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We identified an actionable roadmap for cloud services. From Accelerate Advisory Services we had guidance to increase operational efficiencies and reduce IT bottlenecks.”

“The impact in terms of IT was creating a virtualization services roadmap and action plan.”

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Created roadmap for IT transformation

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Roadmaps/blueprints
    • Business case/value model
    • Assessments/recommendations

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
  • Used Accelerate Advisory Services engagement deliverables to make strategic decisions.
    • Brief executives
    • Define IT future state

A Server Administrator of a state & local government is very likely to recommend* VMware Professional Services for the following reason:

“TAM services are a great addition to the regular support. TAM services provide a better level and quicker response to issues that have arisen.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely is it that you would recommend VMware TAM Services to a friend or colleague?”

Case Study: Global 500 Professional Services Company

Introduction

This case study of a Global 500 professional services company is based on a January 2014 survey of VMware Professional Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We used the services organization to plan, deploy, and optimize our SRM environment.”

“We also increased our knowledge of the SRM product with best practices for optimizing the install.”

Challenges

  • Purchased VMware Technology Consulting Services to meet the following challenges:
    • Bring additional virtualization expertise
    • Deploy technology faster

Use Case

  • Achieved the following benefits with VMware Technology Consulting Services:
    • Benefited from VMware’s best practice insights
    • Improved time-to-project completion
    • Reduced costs
  • Received value from VMware Technology Consulting Services immediately.

Results

  • Rated how likely they were to recommend VMware Technology Consulting Services based on the following criteria:
    • Quality of communications: Extremely likely
    • Time to project completion: Extremely likely
    • End-user satisfaction: Extremely likely
    • Service delivery quality: Extremely likely
    • Accelerated staff knowledge: Extremely likely


More to Explore



About VMware Professional Services

By combining a deep understanding of business requirements, insights from thousands of successful implementations and access to extensive expertise, VMware can help accelerate business breakthroughs.

VMware Professional Services Website   VMware Website