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TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »



1,573 Customers Surveyed

9,954 Data Points Collected

560 Published TechFacts

45 Published Charts

3 Published Case Studies



Selected Research Highlights


Government Agency Uses VMware to Build IT Services Strategy

Introduction

This case study of a state & local government is based on a March 2013 survey of VMware Accelerate Advisory Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Executive awareness of the tactical means by which VMware helps execute on strategy. Clear identification of next steps in IT services strategy.”

“Business justification for IT investment to drive innovation”

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Established a clear direction for the future state of IT
    • Created roadmap for IT transformation
    • Optimized organization and processes for cloud operations

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Benchmarking
    • IT transformation scorecard
    • Business case/value model
    • Assessments/recommendations
  • Rated the importance of VMware Accelerate Advisory Services deliverable content as a 3 – very important out of 5 in transforming an IT organization.

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
    • Brief executives
    • Define IT future state
    • Prioritize initiatives
  • Expects to achieve an ROI of 25 to 50% with VMware Accelerate Advisory Services.
  • Used Accelerate Advisory Services engagement deliverables to make operational decisions.
  • Started receiving value from VMware Accelerate Advisory Services immediately – during and upon completion of initial engagement.

Willingness to Recommend TAM Services

If you were to recommend the VMware TAM service to a colleague, how valuable would you rate the business benefits below?

S Very valuable S Valuable S Somewhat valuable S Not valuable

Accelerating business breakthroughs
Improving time-to-project completion
Improving operational efficiency
Improving end-user satisfaction
Reducing costs/maximizing ROI
Building staff knowledge
Serving as advocate

Case Study: Global 500 Professional Services Company

Introduction

This case study of a Global 500 professional services company is based on a January 2014 survey of VMware Professional Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We used the services organization to plan, deploy, and optimize our SRM environment.”

“We also increased our knowledge of the SRM product with best practices for optimizing the install.”

Challenges

  • Purchased VMware Technology Consulting Services to meet the following challenges:
    • Bring additional virtualization expertise
    • Deploy technology faster

Use Case

  • Achieved the following benefits with VMware Technology Consulting Services:
    • Benefited from VMware’s best practice insights
    • Improved time-to-project completion
    • Reduced costs
  • Received value from VMware Technology Consulting Services immediately.

Results

  • Rated how likely they were to recommend VMware Technology Consulting Services based on the following criteria:
    • Quality of communications: Extremely likely
    • Time to project completion: Extremely likely
    • End-user satisfaction: Extremely likely
    • Service delivery quality: Extremely likely
    • Accelerated staff knowledge: Extremely likely

74% of surveyed IT organizations have purchased Technology Consulting Services in addition to VMware TAM.

VMware Lab Connect Enhances Learning Experience

How did VMware Lab Connect enhance your learning experience?

I am more confident in my ability to implement solutions
47%
I am more confident I will be able to pass my certification test
43%
I better retained what I learned in class
59%
I better understand technical concepts/features after trying them in a hands-on environment
51%
It did not enhance my learning experience
9%

Mitch Baker, a Senior System Administrator (VMware) at Executive Office of the State of Indiana is very likely to recommend* VMware Professional Services for the following reason:

“Our TAMs have always gone the extra mile to find solutions and get us in touch with the specialists within VMware and even partners or other vendors, which might be a good fit for our environment.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely is it that you would recommend VMware TAM Services to a friend or colleague?”



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