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TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »



1,701 Customers Surveyed

10,893 Data Points Collected

573 Published TechFacts

47 Published Charts

3 Published Case Studies



Selected Research Highlights


VMware TAM Services Customer Testimonial

Our TAM helped us with technical questions related to SSO, Storage and Service requests. He helped us with technical and business challenges by assisting evaluating products like vSAN, Operations Manager, Configuration Manager, VIO.

IT Specialist, Federal Government

How do People Prepare for Certification Exams?

What resources did you use to prepare for the VMware certification exam?

Attended a training class
76%
Studied with a group of others
22%
Used VMware Lab Connect
21%
Read study guides and other materials
79%
Took practice exams
50%
Other
34%

VMware Professional Services Customer Research

Top Reasons for Using VMware Partner Demand Center

What were the top drivers for using the Partner Demand Center?

Get Website and Social content
62%
Run Integrated Campaigns
55%
Download Collateral & Offers
46%
Ease of use/Intuitive platform
33%
Drive quality leads
32%
Execute Programs
19%
Close deals faster
16%

Government Agency Reduces IT Bottlenecks with VMware Accelerate Advisory Services

Introduction

This case study of a state & local government is based on a March 2013 survey of VMware Accelerate Advisory Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We identified an actionable roadmap for cloud services. From Accelerate Advisory Services we had guidance to increase operational efficiencies and reduce IT bottlenecks.”

“The impact in terms of IT was creating a virtualization services roadmap and action plan.”

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Created roadmap for IT transformation

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Roadmaps/blueprints
    • Business case/value model
    • Assessments/recommendations

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
  • Used Accelerate Advisory Services engagement deliverables to make strategic decisions.
    • Brief executives
    • Define IT future state

SAP High Performance Private Cloud – Our TAM has been priceless in helping get this service that SunGard offers to our customers off the ground correctly built around both VMware and SAPs best practices. This is just one of the benefits. I could name many more, and in other arenas, such as VMware licensing, which is another part that our TAM assisted SunGard in cleaning up.

Eric Sturm, IT Architect, SunGard Data Systems Inc.

Government Agency Uses VMware to Build IT Services Strategy

Introduction

This case study of a state & local government is based on a March 2013 survey of VMware Accelerate Advisory Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Executive awareness of the tactical means by which VMware helps execute on strategy. Clear identification of next steps in IT services strategy.”

“Business justification for IT investment to drive innovation”

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Established a clear direction for the future state of IT
    • Created roadmap for IT transformation
    • Optimized organization and processes for cloud operations

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Benchmarking
    • IT transformation scorecard
    • Business case/value model
    • Assessments/recommendations
  • Rated the importance of VMware Accelerate Advisory Services deliverable content as a 3 – very important out of 5 in transforming an IT organization.

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
    • Brief executives
    • Define IT future state
    • Prioritize initiatives
  • Expects to achieve an ROI of 25 to 50% with VMware Accelerate Advisory Services.
  • Used Accelerate Advisory Services engagement deliverables to make operational decisions.
  • Started receiving value from VMware Accelerate Advisory Services immediately – during and upon completion of initial engagement.


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