TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »

1,573 Customers Surveyed

9,954 Data Points Collected

560 Published TechFacts

45 Published Charts

3 Published Case Studies

Selected Research Highlights

Case Study: Global 500 Professional Services Company


This case study of a Global 500 professional services company is based on a January 2014 survey of VMware Professional Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We used the services organization to plan, deploy, and optimize our SRM environment.”

“We also increased our knowledge of the SRM product with best practices for optimizing the install.”


  • Purchased VMware Technology Consulting Services to meet the following challenges:
    • Bring additional virtualization expertise
    • Deploy technology faster

Use Case

  • Achieved the following benefits with VMware Technology Consulting Services:
    • Benefited from VMware’s best practice insights
    • Improved time-to-project completion
    • Reduced costs
  • Received value from VMware Technology Consulting Services immediately.


  • Rated how likely they were to recommend VMware Technology Consulting Services based on the following criteria:
    • Quality of communications: Extremely likely
    • Time to project completion: Extremely likely
    • End-user satisfaction: Extremely likely
    • Service delivery quality: Extremely likely
    • Accelerated staff knowledge: Extremely likely

Government Agency Uses VMware to Build IT Services Strategy


This case study of a state & local government is based on a March 2013 survey of VMware Accelerate Advisory Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Executive awareness of the tactical means by which VMware helps execute on strategy. Clear identification of next steps in IT services strategy.”

“Business justification for IT investment to drive innovation”


  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Established a clear direction for the future state of IT
    • Created roadmap for IT transformation
    • Optimized organization and processes for cloud operations

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Benchmarking
    • IT transformation scorecard
    • Business case/value model
    • Assessments/recommendations
  • Rated the importance of VMware Accelerate Advisory Services deliverable content as a 3 – very important out of 5 in transforming an IT organization.


  • Will realize the following benefits with VMware Accelerate Advisory Services:
    • Brief executives
    • Define IT future state
    • Prioritize initiatives
  • Expects to achieve an ROI of 25 to 50% with VMware Accelerate Advisory Services.
  • Used Accelerate Advisory Services engagement deliverables to make operational decisions.
  • Started receiving value from VMware Accelerate Advisory Services immediately – during and upon completion of initial engagement.

Getting Certified is Highly Recommended

How strongly would you recommend to others that they get VMware certified?

Very strongly recommend: 48%
Strongly recommend: 32%
Recommend: 18%
Somewhat recommend: 3%
Don't recommend it: 0%

Our [VMware] TAM always reaches out the right people at VMware who expertise in certain areas such as VDS, VDI, etc. This is very helpful when we want to change or update something to speak with an expert on the subject first.

Chris Lehnert, System Administrator, Northwestern Mutual Insurance Co.

Value of TAM Services

How valuable does your organization find each of the following TAM services?

S Very Valuable S Valuable S Somewhat Valuable S Not Valuable

Customer Advocacy/Programs
Operational Risk Mitigation
Best Practices and Education
Insight and Planning
Analytics and Measurement

VMware TAM Services Customer Testimonial

With the increasing number of products, offerings and licensing choices, our TAM can provide valuable information on the optimal purchase based on specific requirements.

IT Architect, Global 500 Computer Services Company

More to Explore

About VMware Professional Services

By combining a deep understanding of business requirements, insights from thousands of successful implementations and access to extensive expertise, VMware can help accelerate business breakthroughs.

VMware Professional Services Website   VMware Website