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TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »



1,573 Customers Surveyed

9,954 Data Points Collected

560 Published TechFacts

45 Published Charts

3 Published Case Studies



Selected Research Highlights


TAM Service Recommendations

How likely are you to recommend the VMware TAM service based on the business benefits below?

S Will highly recommend S Very likely to recommend S Likely to recommend S Will not recommend

Overcome IT challenges
Increase operation efficiency
Mitigate risks
Reduce cost/improve ROI
Access to experts/knowledge

TAM services deliver value in cultivating your staff’s knowledge and strategic planning

Which TAM service activities does your organization find most valuable?

S Very valuable S Valuable S Somewhat valuable S Not valuable

Customer Advocacy
Operational Risk Mitigation
Best Practices and Education
Insight and Planning
Analytics and Measurement
Special Access Programs

Our TAM brings a lot of products and new technology to the table via product team meetings, roadmaps and discussion enabling us to make better informed decision around long term product strategy.

Suzan Pickett, Manager Global Technical Services, Columbia Sportswear Company

[TAM services is] always available when our TAM is needed. Backups for our TAM are always available as well.

Ryan Graham, IT Manager, Suncor Energy Inc.

Case Study: Global 500 Professional Services Company

Introduction

This case study of a Global 500 professional services company is based on a January 2014 survey of VMware Professional Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We used the services organization to plan, deploy, and optimize our SRM environment.”

“We also increased our knowledge of the SRM product with best practices for optimizing the install.”

Challenges

  • Purchased VMware Technology Consulting Services to meet the following challenges:
    • Bring additional virtualization expertise
    • Deploy technology faster

Use Case

  • Achieved the following benefits with VMware Technology Consulting Services:
    • Benefited from VMware’s best practice insights
    • Improved time-to-project completion
    • Reduced costs
  • Received value from VMware Technology Consulting Services immediately.

Results

  • Rated how likely they were to recommend VMware Technology Consulting Services based on the following criteria:
    • Quality of communications: Extremely likely
    • Time to project completion: Extremely likely
    • End-user satisfaction: Extremely likely
    • Service delivery quality: Extremely likely
    • Accelerated staff knowledge: Extremely likely

Government Agency Uses VMware to Build IT Services Strategy

Introduction

This case study of a state & local government is based on a March 2013 survey of VMware Accelerate Advisory Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Executive awareness of the tactical means by which VMware helps execute on strategy. Clear identification of next steps in IT services strategy.”

“Business justification for IT investment to drive innovation”

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Established a clear direction for the future state of IT
    • Created roadmap for IT transformation
    • Optimized organization and processes for cloud operations

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Benchmarking
    • IT transformation scorecard
    • Business case/value model
    • Assessments/recommendations
  • Rated the importance of VMware Accelerate Advisory Services deliverable content as a 3 – very important out of 5 in transforming an IT organization.

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
    • Brief executives
    • Define IT future state
    • Prioritize initiatives
  • Expects to achieve an ROI of 25 to 50% with VMware Accelerate Advisory Services.
  • Used Accelerate Advisory Services engagement deliverables to make operational decisions.
  • Started receiving value from VMware Accelerate Advisory Services immediately – during and upon completion of initial engagement.


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