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TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »



1,573 Customers Surveyed

9,954 Data Points Collected

560 Published TechFacts

45 Published Charts

3 Published Case Studies



Selected Research Highlights


Government Agency Reduces IT Bottlenecks with VMware Accelerate Advisory Services

Introduction

This case study of a state & local government is based on a March 2013 survey of VMware Accelerate Advisory Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We identified an actionable roadmap for cloud services. From Accelerate Advisory Services we had guidance to increase operational efficiencies and reduce IT bottlenecks.”

“The impact in terms of IT was creating a virtualization services roadmap and action plan.”

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Created roadmap for IT transformation

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Roadmaps/blueprints
    • Business case/value model
    • Assessments/recommendations

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
  • Used Accelerate Advisory Services engagement deliverables to make strategic decisions.
    • Brief executives
    • Define IT future state

The more products and services we purchase, the more question we will have and possibly the need for more assistance. As you rely more on VMware products, you need a straight connection to VMware.

IT Manager, Large Enterprise Financial Services Company

Our TAM is the first person we go to ensure we are operating according to best practices. His knowledge and insight are respected and relied upon in our organization. He helps to ensure our tickets are properly escalated and the proper engineering levels are engaged.

Storage Administrator, Global 500 Telecommunications Services Company

Willingness to Recommend TAM Services

If you were to recommend the VMware TAM service to a colleague, how valuable would you rate the business benefits below?

S Very valuable S Valuable S Somewhat valuable S Not valuable

Accelerating business breakthroughs
Improving time-to-project completion
Improving operational efficiency
Improving end-user satisfaction
Reducing costs/maximizing ROI
Building staff knowledge
Serving as advocate

Certifications with VMware

What VMware certification(s) do you hold?

VCP-Cloud
11%
VCP-Datacenter Virtualization (formerly known as VCP4 or VCP5)
98%
VCP-Desktop
10%
VCAP-Cloud Infrastructure Design
2%
VCAP-Datacenter Administration
25%
VCAP-Datacenter Design
24%
VCDX-Datacenter Virtualization
10%

Case Study: Global 500 Professional Services Company

Introduction

This case study of a Global 500 professional services company is based on a January 2014 survey of VMware Professional Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We used the services organization to plan, deploy, and optimize our SRM environment.”

“We also increased our knowledge of the SRM product with best practices for optimizing the install.”

Challenges

  • Purchased VMware Technology Consulting Services to meet the following challenges:
    • Bring additional virtualization expertise
    • Deploy technology faster

Use Case

  • Achieved the following benefits with VMware Technology Consulting Services:
    • Benefited from VMware’s best practice insights
    • Improved time-to-project completion
    • Reduced costs
  • Received value from VMware Technology Consulting Services immediately.

Results

  • Rated how likely they were to recommend VMware Technology Consulting Services based on the following criteria:
    • Quality of communications: Extremely likely
    • Time to project completion: Extremely likely
    • End-user satisfaction: Extremely likely
    • Service delivery quality: Extremely likely
    • Accelerated staff knowledge: Extremely likely


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