TechValidate Research on VitalSmarts

VitalSmarts Case Study

Abbott Laboratories Changed Behavior Across the Organization with Influencer Training


This case study of Abbott Laboratories is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We started several years ago training Influencer in conjunction with a large culture change effort. This was a success and I have since been training teams to use Influencer as part of large projects that require behavior change.”
-Joe Hardell, Business Project Manager, Abbott Laboratories


Abbott Laboratories selected Influencer Training to launch a culture change initiative.

Use Case

Abbott Laboratories has trained the live, instructor-led training delivered by a certified trainer within their organization.

The company rates the following features and benefits of Influencer Training compared to the competition:

  • Overall quality of training: Best in class
  • Quality of materials & videos: Best in class
  • Ease of implementation: Best in class
  • Ability to deliver results: Best in class
  • Employee engagement with the course: Best in class


Abbott Laboratories realized the following benefits following the deployment of VitalSmarts Training:

  • Improved employee engagement and/or morale
  • Improved employee and/or leadership performance
  • Improved workplace safety
  • Experienced a 1-2 year payback period for their investment in Influencer Training.

“One example: We were losing hundreds of parts a day because of a slow start up. Management focused on our assembler’s behavior but then we used Influencer. We identified leadership behaviors that were enabling the slow start. We worked with KOL supervisors to complete our plan (they identified their own vital behaviors!) and the following day saw a significant increase in output.”

About This Data

This data was sourced directly from verified users of VitalSmarts by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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