TechValidate Research on VitalSmarts

103 Case Studies – Page 1 of 4


VitalSmarts Case Study

Washington State Department Of Labor And Industries Improves Performance with Crucial Accountability and Crucial Conversations Training

Introduction

This case study of Washington State Department of Labor and Industries is based on a July 2019 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations and Crucial Accountability help us communicate more effectively and solve problems when they are small.”
- Steven Yunker, Compliance Officer, Washington State Department of Labor and Industries

Challenges

Washington State Department Of Labor And Industries selected Crucial Conversations and Crucial Accountability to address the following initiatives:

  • Performance improvement
  • Reduce employee burnout and/or turnover
  • Improve employee morale and/or engagement
  • Improve communication

Use Case

Washington State Department Of Labor And Industries uses Crucial Conversations and Crucial Accountability Live Training (instructor-led training delivered by a certified trainer).

Leaders rate the features and benefits of Crucial Conversations and Crucial Accountability as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At the Washington State Department Of Labor And Industries, 60 – 80% of employees changed their behavior and improved their communication skills as a result of Crucial Accountability and Conversations Training. Other results include:

  • Changed behavior across the organization
  • Improved culture
  • Improved employee engagement and/or morale
  • Improved employee performance
  • Improved individual or team productivity
  • Improved communication

Leaders also reported seeing a return on their investment in VitalSmarts Training within 0 – 6 months.

VitalSmarts Case Study

National Park Service Builds a Culture of Dialogue with Crucial Conversations Training

Introduction

This case study of National Park Service is based on a July 2019 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We teach Crucial Conversations to a diverse group of staff so they can better engage in dialogue and improve their communication. I believe it has had a positive impact.”
-Jeremie Johnston, Facilities Manager, National Park Service

Challenges

National Park Service selected Crucial Conversations Training to address the following initiatives:

  • Culture change initiative
  • Leadership development
  • Performance improvement
  • Improve individual or team productivity
  • Improve employee morale and/or engagement
  • Improve communication

Use Case

National Park Service uses Crucial Conversations Live training delivered by both a VitalSmarts Master Trainer and an internal leader certified to train the course.

Leaders rate the features and benefits of Crucial Conversations as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At National Park Service, 20-40% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Other results include:

  • Improved culture
  • Improved employee engagement and/or morale
  • Improved leadership performance
  • Improved employee performance
  • Improved individual or team productivity
  • Improved communication

Leaders also reported seeing a return on their investment in VitalSmarts Training in less than 6 months.

VitalSmarts Case Study

Pattern Energy Group Trains Getting Things Done To Help Their Employees Manage Their Daily Workload

Introduction

This case study of Pattern Energy Group is based on a July 2019 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Getting Things Done is very practical and can be applied immediately. Participants tell me the workshop has changed the way they organize themselves and has helped tremendously.”
- John Schwenger, Director, Pattern Energy Group

Challenges

Pattern Energy Group selected Getting Things Done and Crucial Conversations Training to address the following initiatives:

  • Add a specific competency to our corporate training offerings
  • Leadership development
  • Performance improvement
  • Improving employee morale and/or engagement
  • Improving communication

Use Case

Pattern Energy Group uses Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Getting Things Done and Crucial Conversations as significantly better than the competition or best in class in the following areas:

  • Overall quality of training: best in class
  • Quality of materials & videos: best in class
  • Ease of implementation: significantly better
  • Ability to deliver results: significantly better
  • Ability to engage employees with the course: significantly better

“Crucial Conversations is part of our DARE to Lead Program which is leadership training for potential, new or existing leaders. GTD is offered to help employees manage the day-to-day work and gets great reviews. Both are very practical and can be applied immediately."
- John Schwenger, Director, Pattern Energy Group

Results

At Pattern Energy Group, 40-60% of employees changed their behavior and improved their personal effectiveness and communication skills as a result of Getting Things Done and Crucial Conversations Training. Other results include:

  • Improved leadership performance
  • Improved employee performance

VitalSmarts Case Study

Crawford Technologies Turns to Getting Things Done Training to Improve Product & Service Quality

Introduction

This case study of Crawford Technologies is based on a July 2019 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Getting Things Done Training has helped us focus on the right things at the right times.”
- Carol Steinbock, Vice President, Crawford Technologies

Challenges

Crawford Technologies selected Getting Things Done Training to improve product and service quality.

Use Case

Crawford Technologies trains Getting Things Done via the live, instructor-led training delivered by a certified trainer within their organization.

Leaders rate the following features and benefits of Getting Things Done Training as best in class when compared to the competition:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

Crawford Technologies reported that 20% of their employees trained in Getting Things Done changed their behavior and increased their personal effectiveness. Other results include:

  • Reduced burnout or turnover
  • Improved communication

They also reported a 6-12 month payback period for their investment in Getting Things Done Training.

VitalSmarts Case Study

Jones & Roth Turns to Getting Things Done Training to Improve Engagement and Productivity

Introduction

This case study of Jones & Roth is based on an August 2019 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“GTD has helped our team deal with the vast amounts of information coming at them 24/7. Having a systematic approach to dealing with the information has given our team peace of mind. We’re seeing better communication, higher accountability and increased productivity. We’re also seeing improved engagement as team members feel more in control and on top of things. Having less stress at work creates a happier employee.”
-Tricia Duncan, Director of Operations, Jones & Roth

Challenges

The business challenges that led Jones & Roth to evaluate and ultimately select Getting Things Done include:

  • Culture change initiative
  • Performance improvement
  • Improving individual or team productivity
  • Improving communication
  • Changing employee behavior

Use Case

Jones & Roth trains Getting Things Done via the live, instructor-led training delivered by a certified trainer within their organization.

Leaders rate the following VitalSmarts Training features and benefits as best in class when compared to the competition:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

“I’m certified to train GTD and to date, I have trained most of our professional staff.”
-Tricia Duncan, Director of Operations, Jones & Roth

Results

Leaders at Jones & Roth report that 40 to 60% of their employees increased their personal effectiveness as a result of Getting Things Done. They also reported a 0 – 6 month payback period for their training investment. Other results include:

  • Changed behavior across the organization
  • Improved leadership performance
  • Improved employee performance
  • Improved individual or team productivity
  • Improved communication
  • Improved product or service quality
  • Improved customer or patient satisfaction

VitalSmarts Case Study

The County of Mecklenburg Turns to the VitalSmarts Suite of Training Courses to Change Behavior

Introduction

This case study of County of Mecklenburg is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“As a result of Crucial Accountability and Crucial Conversations, we’ve seen more direct and honest communication. Leaders and teams that have completed the training are now using the same language and that has impacted efficiency and effectiveness.”
- Meagan Palmer, Learning and Development Consultant, County of Mecklenburg

Challenges

The County of Mecklenburg selected training from VitalSmarts to address the following initiatives:

  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Improve employee morale and/or engagement

Use Case

The County of Mecklenburg trains Crucial Conversations, Crucial Accountability, and Influencer Training. They roll-out the courses via live instructor-led training delivered by a certified trainer. Leaders rate the features and benefits of VitalSmarts Training as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

“All new supervisor/managers are required to complete Crucial Accountability. We offer Crucial Accountability and Crucial Conversations via open enrollment and they are our two most popular classes.”
- Meagan Palmer, Learning and Development Consultant, County of Mecklenburg

Results

At the County of Mecklenburg, 60-80% of employees changed their behavior, improved their communication skills, or learned to hold others accountable as a result of VitalSmarts Training. Other results include:

  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale

Leaders also reported seeing an immediate return for their investment in VitalSmarts Training.

“We’ve seen more direct and honest communication. Leaders and teams that have completed the training are now using the same language and that has impacted efficiency and effectiveness.”
- Meagan Palmer, Learning and Development Consultant, County of Mecklenburg

VitalSmarts Case Study

North Carolina State University Gives Aspiring K12 Principals The Skills To Hold Difficult Conversations with Crucial Conversations Training

Introduction

This case study of North Carolina State University is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Accountability and Crucial Conversations Training equip our aspiring school leaders with the skills needed to hold difficult conversations and ensure accountability that there is follow up and change.”
- Fran Riddick, Consultant, North Carolina State University

Challenges

North Carolina State University selected training from VitalSmarts to address the following initiatives:

  • Leadership Development
  • Improve communication

Use Case

North Carolina State University trains Crucial Conversations, Crucial Accountability, and Influencer Training. They roll-out the courses via live instructor-led training delivered by a certified trainer. Leaders rate the features and benefits of VitalSmarts Training in the following areas:

  • Overall quality of training: best in class
  • Quality of materials & videos: significantly better
  • Ease of implementation: significantly better
  • Ability to deliver results: best in class
  • Ability to engage employees with the course: best in class

Results

At North Carolina State University, more than 80% of employees changed their behavior, improved their communication skills, or learned to hold others accountable as a result of VitalSmarts Training. Other results include:

  • Improved leadership performance
  • Improved communication

Leaders also reported a payback period of 0-6 months for their investment in VitalSmarts Training.

“We use these trainings with our graduate students who aspire to be principals in K12 schools. Usually, these individuals are classroom teachers who are comfortable with authority roles in regards to children but are not comfortable in having difficult, but necessary conversations with adults. These trainings provide a framework for them to master so these conversations can be productive and effective.”
- Fran Riddick, Consultant, North Carolina State University

VitalSmarts Case Study

Exelon Corporation Turns to Crucial Conversations to Improve Dialogue with Key Stakeholders

Introduction

This case study of Exelon Corporation is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We are a Quality Control group and Crucial Conversations Training helps us in our discussions with managers and employees.”
- Mark Crim, End User, Exelon Corporation

Challenges

Exelon Corporation selected Crucial Conversations to address the following initiatives:

  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity

Use Case

Exelon Corporation uses Crucial Conversations Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Crucial Conversations as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At Exelon Corporation, 60-80% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Other results include:

  • Improved culture
  • Improved leadership performance
  • Improved communication

Leaders also reported seeing an immediate return on their investment in VitalSmarts Training.

VitalSmarts Case Study

General Motors Corporation Turns to Crucial Conversations to Change Behavior

Introduction

This case study of General Motors Corporation is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations results in changed behavior—not just interesting information.”
- Rafael Iacabo, Human Resources Manager, General Motors Corporation

Challenges

General Motors Corporation selected Crucial Conversations to address the following initiatives:

  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Change management initiative
  • Improve employee morale and/or engagement

Use Case

General Motors Corporation uses Crucial Conversations Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Crucial Conversations as significantly better than the competition in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At General Motors Corporation, 40-59% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Other results include:

  • Behavior change across the organization
  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale
  • Improved workplace safety

Leaders also reported seeing an immediate return for their investment in VitalSmarts Training.

VitalSmarts Case Study

Kohler.com Trains Leadership in Crucial Conversations and Influencer

Introduction

This case study of Kohler.com is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations and Influencer Training are used in our suite of learning opportunities for all associates. They are also used in learning solutions for intact teams.”
- Lisa Bartell, Curriculum Specialist, Kohler.com

Challenges

Kohler.com selected Crucial Conversations and Influencer to address the following initiatives:

  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior

Use Case

Kohler.com uses Crucial Conversations and Influencer Live Training (Live, instructor-led training delivered by a certified trainer) and Online (On-Demand) Training. Leaders rate the features and benefits of Crucial Conversations and Influencer as significantly better or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At Kohler.com, more than one in five employees changed their behavior or improved their communication skills as a result of Crucial Conversations and Influencer Training. Other results include:

  • Behavior change across the organization
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale

Leaders also reported a payback period of 0-6 months for their investment in VitalSmarts Training.

“Participants have shared with me that they have interacted with peers and managers who have used these skills in the past and it makes communication with them easier and more productive.”
- Lisa Bartell, Curriculum Specialist, Kohler.com

VitalSmarts Case Study

Intermountain Health Care Trains Crucial Conversations and Influencer to Change Behavior

Introduction

This case study of Intermountain Health Care is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Throughout our organization, Crucial Conversations is by far the most sought after course. And Influencer Training has been integrated into our leadership development curriculum to help leaders move forward more effectively after diagnosing situations and problems.”
- Gary Westbrook, Senior Consultant Leadership, and Organizational Development at Intermountain Health Care

Challenges

Intermountain Health Care selected Crucial Conversations and Influencer Training to address the following initiatives:

  • Begin a culture change initiative
  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Improve workplace safety

Use Case

Intermountain Health Care uses Crucial Conversations and Influencer Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Crucial Conversations and Influencer as significantly better or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

Intermountain Health Care realized the following benefits as a result of Crucial Conversations and Influencer Training:

  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale
  • The ability of employees at all levels of the organization to think differently about their role in communication and how they influence others

Leaders also reported a payback period of 0-6 months for their investment in VitalSmarts Training.

“Over the years, I’ve heard anecdotes about how powerful Crucial Conversations has been in enhancing relationships among individuals, teams, and with physicians. I have also been pulled to the side many times where individuals have shared how much it changed their lives in and outside of work. The same can be said of Influencer. I consistently hear many great comments about its application and link to our Continuous Improvement efforts.”
- Gary Westbrook, Senior Consultant Leadership, and Organizational Development, Intermountain Health Care

VitalSmarts Case Study

CUNA Mutual Group Improves Dialogue and Decision Making with Crucial Conversations Training

Introduction

This case study of CUNA Mutual Group is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations Training leads to faster, better decision making.”
- Stephanie Schultz, Human Resources, CUNA Mutual Group

Challenges

CUNA Mutual Group selected Crucial Conversations to address the following initiatives:

  • Begin a culture change initiative
  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication

Use Case

CUNA Mutual Group uses Crucial Conversations Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Crucial Conversations in the following areas:

  • Overall quality of training: significantly better
  • Quality of materials & videos: better
  • Ability to deliver results: significantly better
  • Ability to engage employees with the course: best in class

Results

CUNA Mutual Group reported seeing the following results from Crucial Conversations Training:

  • Improved culture
  • Improved leadership performance
  • Improved communication

Leaders also reported a payback period of 0-6 months for their investment in VitalSmarts Training.

VitalSmarts Case Study

Washington State Health Care Authority Turns to the VitalSmarts Suite of Training Courses to Change Its Culture

Introduction

This case study of Washington State Health Care Authority is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations and Crucial Accountability are a requirement for all of our leaders and are open to all employees. Our goal is to create a culture in which people feel safe speaking up – no matter the level. We consistently hear people are using the skills; starting with heart, asking themselves what the really want, being curious, sharing their facts as they open a conversation, and much more.”
- Roger Slack, Human Resources Trainer & Developer, Washington State Health Care Authority

Challenges

Washington State Health Care Authority selected training from VitalSmarts to address the following initiatives:

  • Begin a culture change initiative
  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Change management initiative
  • Improve employee morale and/or engagement
  • Improve product or service quality
  • Improve workplace safety

Use Case

Washington State Health Care Authority trains Crucial Conversations, Crucial Accountability, Influencer, and Getting Things Done Training. They roll-out the courses via live instructor-led training delivered by a certified trainer. Leaders rate the features and benefits of VitalSmarts Training as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

“Crucial Conversations and Crucial Accountability are a requirement for all of our leaders (front-line supervisors and above) and are open to all employees. To date, about one third of our staff have completed Crucial Conversations and almost half who have completed Crucial Conversations (a prerequisite) have completed Crucial Accountability.

“Getting Things Done training is being rolled out en masse this month and will be offered regularly. We anticipate very full classes and exciting times. GTD is a general offering here at our Agency, with no requirement. We have already held 5 classes, each resulting in a waiting list of 10-20 people. Our first two sessions with our newly certified trainers have been loaded into our LMS and, without any advertising, already 18 of 40 seats have been taken.”

-Roger Slack, Human Resources Trainer & Developer, Washington State Health Care Authority

Results

Washington State Health Care Authority reported seeing the following results from VitalSmarts Trainings:

  • Behavior change across the organization
  • Improved culture
  • Improved communication
  • Improved employee engagement and/or morale

VitalSmarts Case Study

Evolution Hospitality LLC Turns to the VitalSmarts Suite of Training Courses to Change Behavior

Introduction

This case study of Evolution Hospitality LLC is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“VitalSmarts courses have helped to create a common language to discuss common items that tie back to organizational friction (i.e. communication, time-management, etc.). This alone has been invaluable to our organization.”
- Bulmaro Farias, Human Resources Director, Evolution Hospitality LLC

Challenges

Evolution Hospitality LLC selected training from VitalSmarts to address the following initiatives:

  • Leadership Development
  • Improve communication

Use Case

Evolution Hospitality LLC trains Crucial Conversations, Crucial Accountability and Getting Things Done Training. They roll-out the courses via live, instructor-led training delivered by a certified trainer. Leaders rate the features and benefits of VitalSmarts Training as better or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At Evolution Hospitality LLC, 60-80% of employees changed their behavior, improved their communication skills, or learned to hold others accountable as a result of VitalSmarts Training. Other results include:

  • Improved leadership performance
  • Improved communication

Leaders also reported a payback period of 7-12 months for their investment in VitalSmarts Training.

“Crucial Conversations is standard content for all of our managers.”
- Bulmaro Farias, Human Resources Director, Evolution Hospitality LLC

VitalSmarts Case Study

Michigan State University Turns to the VitalSmarts Suite of Training Courses to Change Behavior

Introduction

This case study of Michigan State University is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“VitalSmarts Training Courses lead to more skilled conversations, the ability to focus on holding each other accountable to use the skills, diverse approaches to problem-solving, and a better-organized approach to the workday.”
- Jeff Magnuson, Executive, Michigan State University

Challenges

Michigan State University selected training from VitalSmarts to address the following initiatives:

  • Begin a culture change initiative
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior

Use Case

Michigan State University trains Crucial Conversations, Crucial Accountability, Influencer, and Getting Things Done Training. They roll out the courses via live instructor-led training delivered by a certified trainer. Leaders rate the features and benefits of VitalSmarts Training as significantly better or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At Michigan State University, 60-80% of employees changed their behavior, improved their communication skills, or learned to hold others accountable as a result of VitalSmarts Training. Other results include:

  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity

Leaders also reported a payback period of 7-12 months for their investment in VitalSmarts Training.

“VitalSmarts Training helped move team members through difficult situations that they were previously unable to navigate.”
- Jeff Magnuson, Executive, Michigan State University

VitalSmarts Case Study

CACI International Inc. Turns to VitalSmarts Suite of Training Courses as a Performance Coaching Solution for Emerging Leaders

Introduction

This case study of CACI International Inc is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“VitalSmarts training directly supports the leadership competencies our clients are trying to develop.”
- William Dempsey, Business Project Manager, CACI International Inc.

Challenges

CACI International Inc. selected training from VitalSmarts as part of a robust leadership development initiative.

Use Case

CACI International Inc. trains Crucial Accountability, Crucial Conversations, and Getting Things Done Training. They roll-out the courses via live instructor-led training delivered by a certified trainer. Leaders rate the features and benefits of VitalSmarts Training as significantly better or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

“We include VitalSmarts offerings as part of a performance coaching solution for emerging leaders.”
- William Dempsey, Business Project Manager, CACI International Inc.

Results

At CACI International Inc., 40-59% of employees changed their behavior, improved their communication skills, or learned to hold others accountable as a result of VitalSmarts Training. Other results include:

  • Improved leadership performance
  • Improved communication

VitalSmarts Case Study

Cancer Care Ontario turns to VitalSmarts Trainings to Change Its Culture

Introduction

This case study of Cancer Care Ontario is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“VitalSmarts Training improved behavior in meetings, increased respectful communication, leadership focus on accountability, and organizational behavior. "
- Craig Redick, Human Resources Manager, Cancer Care Ontario

Challenges

Cancer Care Ontario selected Crucial Conversations and Getting Things Done to address the following initiatives:

  • Begin a culture change initiative
  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Improve employee morale and/or engagement

Use Case

Cancer Care Ontario uses Crucial Conversations and Getting Things Done Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Crucial Conversations and Getting Things Done as best in class in the following:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At Cancer Care Ontario, 60-80% of employees changed their behavior, improved their communication skills, or learned to hold others accountable as a result of Crucial Conversations and Getting Things Done Training. Other results include:

  • Behavior change across the organization
  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity

Leaders also reported a payback period of 13-24 months for their investment in VitalSmarts Training.

VitalSmarts Case Study

American Bureau of Shipping Trains Leaders in Crucial Conversations

Introduction

This case study of the American Bureau of Shipping is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations has helped improve and equip leaders with more competent communications skills. It has also given high-potentials the forward-looking exposure and tools to get to the next level and/or entry into leadership positions.”
- Reagan Nelson, Human Resources Manager, American Bureau of Shipping

Challenges

American Bureau of Shipping selected Crucial Conversations to address the following initiatives:

  • Begin a culture change initiative
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change management initiative
  • Improve employee morale and/or engagement

Use Case

American Bureau of Shipping uses Crucial Conversations Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Crucial Conversations as significantly better than the competition or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At the American Bureau of Shipping, 20-39% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Other results include:

  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity

Leaders reported a payback period of 7-12 months for their investment in VitalSmarts Training.

VitalSmarts Case Study

Randstad USA Trains Managers and Leaders in the VitalSmarts Suite of Training Courses

Introduction

This case study of Randstad USA is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“The immediate results we’ve received is the confidence in participants to WANT to address issues and gaps. We are seeing the value the programs bring to the quality of leadership courage and engagement. We are also seeing specific examples of teams greatly improving financial and client results due to implementing these crucial skills.”
- Joseph Smith, Senior Manager, L&D, Randstad USA

Challenges

Randstad USA selected training from VitalSmarts to address the following initiatives:

  • Begin a culture change initiative
  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Change management initiative
  • Improve workplace safety

Use Case

Randstad USA trains Crucial Conversations, Crucial Accountability, and Influence Training. They roll-out the courses via live instructor-led training delivered by a certified trainer. Leaders rate the features and benefits of VitalSmarts Training as best in class or significantly better in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

“We use Crucial Conversations, Crucial Accountability, and Influencer as part of our manager/leader development programs. Influencer is especially impactful with intact teams working on large initiatives or change efforts.”
- Joseph Smith, Senior Manager, L&D, Randstad USA

Results

At Randstad USA, 60-80% of employees changed their behavior, improved their communication skills, or learned to hold others accountable as a result of VitalSmarts Training. Other results include:

  • Behavior change across the organization
  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale

Leaders also reported seeing a payback period of 0-6 months for their investment in VitalSmarts Training.

VitalSmarts Case Study

Ballad Health Turns to Crucial Accountability and Crucial Conversations to Develop Physicians and Leaders

Introduction

This case study of Ballad Health is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We have seen an increased awareness of self and how to move through a Crucial conversation with an eye on results.”
- Tom Tull, Vice President, Ballad Health

Challenges

Ballad Health selected Crucial Accountability and Crucial Conversations to address the following initiatives:

  • Leadership Development
  • Change employee behavior
  • Improve product or service quality

Use Case

Ballad Health uses Crucial Accountability and Crucial Conversations Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Crucial Accountability and Crucial Conversations compared to the competition in the following areas:

  • Overall quality of training: Best in class
  • Quality of materials & videos: Best in class
  • Ability to deliver results: Best in class
  • Ability to engage employees with the course: Significantly better
  • Ease of implementation: Significantly better

“We offered the courses as part of our internal Leadership Academy curriculum. We have also included them in our Physician Leadership Academy and trained a significant number of physicians in Crucial Conversations.”
- Tom Tull, Vice President, Ballad Health

Results

At Ballad Health, 40-59% of employees changed their behavior and improved their communication skills as a result of Crucial Accountability and Crucial Conversations Training. Other results include:

  • Improved culture
  • Improved leadership performance
  • Improved product or service quality
  • Improved workplace safety
  • Improved customer or patient satisfaction

Leaders also reported a payback period of 0-6 months for their investment in VitalSmarts Training.

VitalSmarts Case Study

The City Of Redmond Turns to Crucial Conversations to Change Behavior

Introduction

This case study of CITY OF REDMOND is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“VitalSmarts Training results in changed behavior—not just interesting information.”
- Nicole Bruce, Human Resources Manager, The City of Redmond

Challenges

The business challenges that led The City of Redmond to evaluate and ultimately select Crucial Conversations include:

  • Begin a culture change initiative
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior

Use Case

The City of Redmond trains Crucial Conversations via the live, instructor-led training delivered by a VitalSmarts Master Trainer.

Leaders rate the following Crucial Conversations Training features and benefits as best in class or significantly better compared to the competition:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At The City of Redmond, 40-59% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Other results include:

  • Improved culture
  • Improved communication

Leaders reported an immediate payback period for their investment.

VitalSmarts Case Study

Oshkosh Corporation Turns to the VitalSmarts Suite of Training Courses to Change Behavior

Introduction

This case study of Oshkosh Corporation is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Our organization uses VitalSmarts training to make a difference. These courses allow us to make a difference in the lives of our team members, their families, customers, shareholders, and community!”
- Brian Rollefson, Human Resources Manager, Oshkosh Corporation

Challenges

Oshkosh Corporation selected training from VitalSmarts to address the following initiatives:

  • Begin a culture change initiative
  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Improve employee morale and/or engagement
  • Improve product or service quality
  • Improve workplace safety

Use Case

OshKosh Corporation trains Crucial Conversations, Getting Things Done, and Influencer Training. They roll out the courses via live instructor-led training delivered by a certified trainer. Leaders rate the features and benefits of VitalSmarts Training as best in class or significantly better in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At OshKosh Corporation, 40 – 59% of employees changed their behavior or improved their communication skills as a result of VitalSmarts Training. Other results include:

  • Behavior change across the organization
  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale
  • Improved product or service quality
  • Improved workplace safety
  • Improved customer or patient satisfaction

Leaders also reported seeing an 0-6 month return on their training investment.

“We’ve experienced an increase in effective communication. This increase relates to speaking up when times are tough or influencing behavior through stressful projects.”
- Brian Rollefson, Human Resources Manager, Oshkosh Corporation

VitalSmarts Case Study

Ohio State University Turns to Crucial Conversations to Change Behavior

Introduction

This case study of The Ohio State University is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations is delivered to our managing-level employees, typically within their first year of employment. The terms and concepts are referenced throughout employment.”
- Casey Rinehart, Learning and Development Manager, Ohio State University

Challenges

The business challenges that led Ohio State University to evaluate and ultimately select Crucial Conversations include:

  • Develop leadership
  • Improve communication
  • Change employee behavior

Use Case

Ohio State University trains Crucial Conversations via the live, instructor-led training delivered by a VitalSmarts Master Trainer.

Leaders rate the features and benefits of Crucial Conversations as significantly better than the competition or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At Ohio State University, 40-59% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Leaders also reported a payback period of 24 months for their investment in VitalSmarts Training.

“We’ve seen an increase in the investment of the training and the use of concepts from those who attended.”
- Casey Rinehart, Learning and Development Manager, Ohio State University

VitalSmarts Case Study

United Airlines Turns to Crucial Accountability and Crucial Conversations to Change Behavior

Introduction

This case study of United Airlines is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We use Crucial Conversations and Crucial Accountability as open-enrollment (participant self-selected) topics. Crucial Conversations is our top-rated course, with the most number of delivered sessions, and the largest waitlists of any of our offerings.”
- Efry Ayala-Johnson, Sr. Manager – Enterprise Learning Delivery, United Airlines

Challenges

The business challenges that led United Airlines to evaluate and ultimately select Crucial Accountability and Crucial Conversations include:

  • Change corporate culture
  • Add a specific competency to the company’s corporate training offerings
  • Leadership Development
  • Improve individual & team productivity
  • Change employee behavior
  • Improve workplace safety

Use Case

United Airlines trains Crucial Accountability and Crucial Conversations via the live, instructor-led training delivered by a VitalSmarts Master Trainer.

Leaders rate the features and benefits of Crucial Conversations and Crucial Accountability as significantly better than the competition or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

United Airlines realized the following benefits as a result of Crucial Accountability and Crucial Conversations Training:

  • Improved individual or team productivity
  • Improved workplace safety

“While we do not track results directly per course, we do see that employees who have managers who have attended our leadership programs show higher levels of organizational engagement and employee satisfaction.”
- Efry Ayala-Johnson, Sr. Manager – Enterprise Learning Delivery, United Airlines

VitalSmarts Case Study

CHS Inc. Turns to Crucial Conversations Training to Create a Speak Up Culture

Introduction

This case study of CHS Inc. is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We are going through immense change within our organization and industry. Crucial Conversations is giving our employees the tools to speak up and engage in conflict in a constructive way.”
- Katy Winecke, Learning & Development Manager, CHS Inc.

Challenges

The business challenges that led CHS Inc. to evaluate and ultimately select VitalSmarts include:

  • Change corporate culture
  • Develop leadership
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Change management initiative

Use Case

CHS Inc. trains Crucial Conversations via the live, instructor-led training delivered by a VitalSmarts Master Trainer.

Leaders rate the features and benefits of Crucial Conversations as significantly better than the competition or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

“We use Crucial Conversations as an open enrollment session that anyone at any level can attend.”
- Katy Winecke, Learning & Development Manager, CHS Inc.

Results

At CHS Inc., 40-59% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Other results include:

  • Improved culture
  • Improved communication
  • Improved individual or team productivity

Leaders also reported seeing an immediate return on their training investment.

“We feel that Crucial Conversations provides value to all of our employees regardless of their role.”
- Katy Winecke, Learning & Development Manager, CHS Inc.

VitalSmarts Case Study

BWXT Turns to Crucial Conversations Training to Change Behavior

Introduction

This case study of bwxt.com is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We are just beginning to roll out Crucial Conversations throughout the company in classes of 20-35 at various locations. It has changed the behavior of those who have taken the course.”
- Joseph Lockwood, Human Resources Manager, BWXT

Challenges

BWXT evaluated and ultimately selected Crucial Conversations Training as part of their leadership development initiatives.

Use Case

BWXT trains Crucial Conversations via the live, instructor-led training delivered by a VitalSmarts Master Trainer.

Leaders rate the features and benefits of VitalSmarts Training as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At BWXT 40-59% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Specifically, leaders reported improvements in individual and team productivity.

In addition, BWXT reported a payback period of 0-6 months for their investment in Crucial Conversations Training.

VitalSmarts Case Study

Madigan Army Medical Center Turns to Crucial Conversations Training to Develop Leadership and Improve Performance

Introduction

This case study of Madigan Army Medical Center is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We use Crucial Conversations as a leadership development and performance improvement tool.”
- Christine LeCain, Staff Development Educator, Madigan Army Medical Center

Challenges

The business challenges that led Madigan Army Medical Center to evaluate and ultimately select Crucial Conversations include:

  • Change corporate culture
  • Develop leadership
  • Improve communication
  • Improve individual & team productivity

Use Case

Madigan Army Medical Center trains Crucial Conversations via the live, instructor-led training delivered by a VitalSmarts Master Trainer.

Leaders rate the following Crucial Conversations Training features and benefits best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

Madigan Army Medical Center realized the following benefits as a result of Crucial Conversations Training:

  • Behavior change across the organization
  • Improved communication
  • Improved customer or patient satisfaction

Leaders reported an immediate payback period for their training investment.

VitalSmarts Case Study

Houston Methodist Trains Leaders in Crucial Conversations and Crucial Accountability

Introduction

This case study of Houston Methodist is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“At the end of the training, people were excited and remarked how much they enjoyed the instructor and the materials. Many are spreading the word and encouraging their co-workers and supervisors to attend training.”
-Dennis Tan, Consultant, Houston Methodist

Challenges

The business challenges that led Houston Methodist to evaluate and ultimately select Crucial Accountability and Crucial Conversations Training include:

  • Change corporate culture
  • Add a specific competency to our corporate training offerings
  • Develop leadership
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Improve workplace safety

Use Case

Houston Methodist uses Crucial Accountability and Crucial Conversations Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Crucial Accountability and Crucial Conversations as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

Houston Methodist realized the following benefits as a result of Crucial Accountability and Crucial Conversations Training:

  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity
  • Improved workplace safety
  • Improved customer or patient satisfaction

Leaders also reported a payback period of 0-6 months for their investment in VitalSmarts Training.

VitalSmarts Case Study

Agilent Technologies, Inc. Trains Leaders in Crucial Conversations

Introduction

This case study of Agilent Technologies, Inc. is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Because of Crucial Conversations, we have a common language and structure for approaching difficult topics.”
- Anita Roper, Business Project Manager, Agilent Technologies, Inc.

Challenges

Agilent Technologies, Inc. selected Crucial Conversations Training to address the following initiatives:

  • Change corporate culture
  • Improve communication
  • Change employee behavior

Use Case

Agilent Technologies, Inc. trains Crucial Conversations via the live, instructor-led training delivered by a VitalSmarts MasterTrainer.

Leaders rate the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: best in class
  • Quality of materials & videos: best in class
  • Ease of implementation: significantly better
  • Ability to deliver results: better
  • Ability to engage employees with the course: significantly better

Results

At Agilent Technologies, Inc., 20-39% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Leaders also reported a payback period of 0-6 months for their training investment.

VitalSmarts Case Study

Cerner Corporation Turns to Crucial Conversations and Influencer Training to Change Behavior

Introduction

This case study of Cerner Corporation is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“The behaviors we target with VitalSmarts Training are enacted and the results we want are obtained.”
- Dallas McPheeters, Assistant Manager, Cerner Corporation

Challenges

The business challenges that led Cerner Corporation to evaluate and ultimately select Crucial Conversations and Influencer Training include:

  • Add a specific competency to the company’s corporate training offerings
  • Improve employee morale and/or engagement
  • Improve product or service quality

Use Case

Cerner Corporation trains Crucial Conversations and Influencer via the live, instructor-led training delivered by a VitalSmarts Master Trainer.

Leaders rate the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: best in class
  • Quality of materials & videos: significantly better
  • Ease of implementation: best in class
  • Ability to deliver results: best in class
  • Ability to engage employees with the course: best in class

Results

Cerner Corporation realized the following benefits as a result of Crucial Conversations and Influencer Training:

  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale
  • Improved product or service quality
  • Improved customer or patient satisfaction



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