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TechValidate Research on VitalSmarts

These pages present data that TechValidate has sourced via direct research with verified customers and users of VitalSmarts. TechValidate stands behind the authenticity of all published data. Learn more »



1,063 Customers Surveyed

9,397 Data Points Collected

8 Published TechFacts

7 Published Charts

98 Published Case Studies



Selected Research Highlights


VitalSmarts Customer Research

Results Following the Deployment of VitalSmarts Training

What types of benefits did your organization realize following the deployment of VitalSmarts Training?

Improved communication
68%
Improved leadership performance
45%
Improved individual or team productivity
34%
Improved culture
33%
Improved employee engagement and/or morale
26%
Too early to determine results
25%
Changed behavior across the organization
23%
Improved workplace safety
9%
Improved customer or patient satisfaction
7%
Improved product or service quality
5%

VitalSmarts Customer Satisfaction Rating

Mike Horspool, a Consultant at Riverside County Talent Management, would be very likely to recommend VitalSmarts for this reason:

The course consistently changes lives in ways that people did not anticipate.

VitalSmarts Case Study

Kohler.com Trains Leadership in Crucial Conversations and Influencer

Introduction

This case study of kohler.com is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“These courses are used in our suite of learning opportunities for all associates. They are also used in learning solutions for intact teams.”
- Lisa Bartell, Curriculum Specialist, kohler.com

Challenges

Kohler.com selected Crucial Conversations and Influencer to address the following initiatives:

  • Add a specific competency to their corporate training offerings
  • Develop leadership
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior

Use Case

Kohler.com uses Crucial Conversations and Influencer Live (instructor-led delivered by a certified trainer) and Online (On-Demand). Leaders rate the features and benefits of Crucial Conversations and Influencer as significantly better or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At kohler.com, more than 19% of employees changed their behavior, improved their communication skills, or learned to hold others accountable as a result of Crucial Conversations and Influencer. Other results include:

  • Behavior change across the organization
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale

Leaders also reported a payback period of 0-6 months for their investment in VitalSmarts Training.

“Participants have shared with me that they have interacted with peers and managers who have used these skills in the past and it makes communication with them easier and more productive.”
- Lisa Bartell, Curriculum Specialist, kohler.com

VitalSmarts Customer Research

VitalSmarts Training Courses

Which VitalSmarts training solution did you purchase for your organization?

Crucial Conversations Training
87%
Crucial Accountability Training
35%
Influencer Training
20%
Getting Things Done Training
18%

VitalSmarts Case Study

US Patent And Trademark Office Improves Communication With Crucial Conversations

Introduction

This case study of US Patent and Trademark Office is based on a November 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We offer Crucial Conversations Training to all supervisors and employees at a certain grade level with the hope of providing them with the tools to put conversations that are going badly on a different tract. As a result of the training, we’ve experienced better and healthier conversations within the organization. "
- Tanya Hellams, Business Professional, US Patent and Trademark Office

Challenges

US Patent And Trademark Office selected Crucial Conversations to address the following initiatives:

  • Begin a culture change initiative
  • Develop leadership
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Improve employee morale and/or engagement

Use Case

The US Patent And Trademark Office uses Crucial Conversations Live Training (instructor-led training course delivered by a certified trainer). Leaders rate the features and benefits of Crucial Conversations as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At the US Patent And Trademark Office, 60-80% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Other results include:

  • Behavior change across the organization
  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale

Leaders also reported a return on their training investment within 0-6 months of implementing the course.

VitalSmarts Customer Statistic

66% of surveyed Government IT organizations realized improved communication following the deployment of VitalSmarts Training.

66%


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About VitalSmarts

VitalSmarts has identified an innovative approach for enabling organizations to achieve new levels of performance by focusing on the human system, otherwise known as the Cultural Operating System.

VitalSmarts Website   VitalSmarts Website