TechValidate Research on VitalSmarts

These pages present data that TechValidate has sourced via direct research with verified customers and users of VitalSmarts. TechValidate stands behind the authenticity of all published data. Learn more »



1,288 Customers Surveyed

11,176 Data Points Collected

8 Published TechFacts

10 Published Charts

105 Published Case Studies



Selected Research Highlights


VitalSmarts Case Study

Centra Health Improves Communication At All Levels of the Organization with Crucial Conversations and Crucial Accountability

Introduction

This case study of Centra Health is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We introduced Crucial Conversations to managers and above in 2011. Almost immediately, managers and directors asked if we could offer it to front-line employees. We are seeing improved employee communication at all levels of the organization.”
- Robin Moore, Team Leader, Organizational Development, Centra Health

Challenges

The business challenges that led Centra Health to evaluate and ultimately select Crucial Conversations and Crucial Accountability include:

  • Launch a culture change initiative
  • Launch a change management initiative
  • Improve employee and leadership performance
  • Improve communication
  • Improve employee morale and engagement
  • Change employee behavior
  • Improve patient satisfaction

Use Case

Centra Health trains Crucial Conversations and Crucial Accountability via the live, instructor-led training delivered by a certified trainer within their organization.

Leaders rate the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: Significantly better
  • Quality of materials & videos: Significantly better
  • Ease of implementation: Significantly better
  • Ability to deliver results: Significantly better
  • Employee engagement with the course: Significantly better

“We introduced Crucial Conversations to managers and above in 2011. Almost immediately, the managers and directors asked if we could offer it to front-line employees. We began offering it to all employees in 2012. We introduced Crucial Accountability in 2013. We also offer a one-day version for our physicians that is being very well received.”
- Robin Moore, Team Leader – Organizational Development, Centra Health

Results

Centra Health achieved the following results after training Crucial Conversations and Crucial Accountability:

  • Improved culture
  • Improved employee engagement and/or morale
  • Improved employee and/or leadership performance
  • Improved communication
  • Experienced a 6-12 month payback period for their training investment

VitalSmarts Customer Satisfaction

96% of surveyed customers are likely to recommend VitalSmarts.*

96%

VitalSmarts Customer Statistic

66% of surveyed Government IT organizations realized improved communication following the deployment of VitalSmarts Training.

66%

VitalSmarts Customer Research

VitalSmarts Training Courses

Which VitalSmarts training solution did you purchase for your organization?

Crucial Conversations Training
87%
Crucial Accountability Training
35%
Influencer Training
20%
Getting Things Done Training
18%

VitalSmarts Customer Research

Top Purchasing Drivers of VitalSmarts Training

What were the top purchasing drivers for investing in a VitalSmarts training course?

Leadership development
74%
Improve communication
73%
Improve individual and team productivity
50%
Culture change initiative
45%
Change employee behavior
42%
Improve employee morale and/or engagement
34%
Add a specific competency to our corporate training offerings
28%
Change management initiative
14%
Improve workplace safety
13%
Improve product or service quality
12%

VitalSmarts Case Study

US Department of the Air Force Changed its Culture with Crucial Accountability and Crucial Conversations Training

Introduction

This case study of US Department of the Air Force is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Accountability and Crucial Conversations Training have received high praises as the most professional, practical, and useful training in our organization. The training gave us a common language to address issues and talk about them in a way all parties understand.”
- Kristin Baer, Government Civilian, US Department of the Air Force

Challenges

The business challenges that led US Department Of The Air Force to evaluate and ultimately select Crucial Accountability and Crucial Conversations Training include:

  • Launch a culture change initiative
  • Improve communication
  • Improve employee morale and/or engagement
  • Change employee behavior

Use Case

The US Department of the Air Force uses the live, instructor-led training by VitalSmarts. They have had a VitalSmarts Master Trainer deliver the course as well as certify internal leaders to lead the culture change efforts.

The organization rates the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: Best in class
  • Quality of materials & videos: Significantly better
  • Ease of implementation: Significantly better
  • Ability to deliver results: Better
  • Employee engagement with the course: Best in class

“Our organization began providing Crucial Conversations to supervisory personnel. The training was then offered (not mandatory) to instructional personnel, and now to others within the organization. In addition, supervisory personnel is now going through Crucial Accountability as well.”
- Steven Wildner, Technical Training Instructor, US Department of the Air Force

Results

The US Department of the Air Force reported 20-40% of their employees changed their behavior, improved their communication skills, or learned to hold others accountable as a result of Crucial Conversations and Crucial Accountability – other results include:

  • Improved culture
  • Experienced a 6-12 month payback period on their training investment

“Crucial Conversations has provided a common approach to improved communication. As a result, many perceived cultural deficiencies and myths have been identified, discussed, and either improved upon or proven to be inaccurate.”
- Steven Wildner, Technical Training Instructor, US Department of the Air Force



More to Explore



About VitalSmarts

VitalSmarts is a Top 20 Leadership Training Company and home to four award-winning courses that enable organizations to achieve new levels of performance by changing employee behavior: Crucial Conversations, Crucial Accountability, Influencer, and Getting Things Done Training.

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