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TechValidate Research on VitalSmarts

These pages present data that TechValidate has sourced via direct research with verified customers and users of VitalSmarts. TechValidate stands behind the authenticity of all published data. Learn more »



1,062 Customers Surveyed

9,389 Data Points Collected

1 Published TechFact

69 Published Case Studies



Selected Research Highlights


VitalSmarts Case Study

US Patent And Trademark Office Improves Communication With Crucial Conversations

Introduction

This case study of US Patent and Trademark Office is based on a November 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We offer Crucial Conversations Training to all supervisors and employees at a certain grade level with the hope of providing them with the tools to put conversations that are going badly on a different tract. As a result of the training, we’ve experienced better and healthier conversations within the organization. "
- Tanya Hellams, Business Professional, US Patent and Trademark Office

Challenges

US Patent And Trademark Office selected Crucial Conversations to address the following initiatives:

  • Begin a culture change initiative
  • Develop leadership
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Improve employee morale and/or engagement

Use Case

The US Patent And Trademark Office uses Crucial Conversations Live Training (instructor-led training course delivered by a certified trainer). Leaders rate the features and benefits of Crucial Conversations as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At the US Patent And Trademark Office, 60-80% of employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Other results include:

  • Behavior change across the organization
  • Improved culture
  • Improved leadership performance
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale

Leaders also reported a return on their training investment within 0-6 months of implementing the course.

VitalSmarts Customer Satisfaction

96% of surveyed customers are likely to recommend VitalSmarts.*

96%

VitalSmarts Case Study

Parallon Creates a Communication Culture With Crucial Conversations

Introduction

This case study of Parallon is based on a November 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We hold everyone accountable for how and when a crucial conversation is held. We become model conversationalists as we understand that our peer and subordinates will ultimately model us. By creating a safe place in the communication arena we will enhance employee satisfaction and create a communication culture and philosophy.”
- Sean Payne, Education Manager, Parallon

Challenges

Parallon selected Crucial Conversations Training to address the following initiatives:

  • Begin a culture change initiative
  • Add a specific competency to their corporate training offerings
  • Develop leadership
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior
  • Change management initiative
  • Improve employee morale and/or engagement

Use Case

Parallon uses Crucial Conversations Live Training (instructor-led training delivered by a certified trainer). Leaders rate the features and benefits of Crucial Conversations as best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation

Leaders also believe Crucial Conversations is significantly better than the competition in the following:

  • Ability to deliver results
  • Ability to engage employees with the course

Results

Leaders at Parallon report the following results from their Crucial Conversations Training initiative:

  • Improved communication
  • Improved individual or team productivity


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About VitalSmarts

VitalSmarts has identified an innovative approach for enabling organizations to achieve new levels of performance by focusing on the human system, otherwise known as the Cultural Operating System.

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