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TechValidate Research on VitalSmarts

These pages present data that TechValidate has sourced via direct research with verified customers and users of VitalSmarts. TechValidate stands behind the authenticity of all published data. Learn more »



1,062 Customers Surveyed

9,389 Data Points Collected

1 Published TechFact

76 Published Case Studies



Selected Research Highlights


VitalSmarts Customer Satisfaction

96% of surveyed customers are likely to recommend VitalSmarts.*

96%

VitalSmarts Case Study

US Department of The Air Force Experiences a Culture Change with Crucial Conversations and Crucial Accountability

Introduction

This case study of US Department of the Air Force is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations has provided a common approach to improved communication. As a result, many perceived cultural deficiencies and myths have been identified, discussed, and either improved upon or proven to be inaccurate.”
- Steven Wildner, Technical Training Instructor, US Department of the Air Force

Challenges

The business challenges that led the US Department of The Air Force to evaluate and ultimately select Crucial Conversations and Crucial Accountability include:

  • Launch a culture change initiative
  • Improve communication
  • Improve employee morale and engagement

Use Case

The US Department of the Air Force trains Crucial Conversations and Crucial Accountability via the live, instructor-led training delivered by both VitalSmarts Master Trainers and certified trainers within their organization. They also train the virtual instructor-led training course delivered by a VitalSmarts Master Trainer.

“Our organization began providing Crucial Conversations Training to supervisory personnel. The training was then offered (not mandatory) to instructional personnel, and now to others within the organization. In addition, supervisory personnel are now going through Crucial Accountability as well.”
- Steven Wildner, Technical Training Instructor, US Department of the Air Force

Results

The US Department of the Air Force achieved the following results with Crucial Accountability and Crucial Conversations Training:

  • Improved culture
  • Improved employee engagement and morale
  • Improved communication
  • Experienced an immediate payback period for their training investment

VitalSmarts Case Study

University of Illinois at Chicago Sees Improved Communication in 40-60% of the Workforce with Crucial Conversations Training

Introduction

This case study of the University of Illinois at Chicago is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We offer Crucial Conversations as part of our competency development curriculum. The training results in changed behavior—not just interesting information.”
- Laurie Schellenberger, Human Capital Development, University of Illinois at Chicago

Challenges

The University of Illinois at Chicago evaluated and ultimately selected Crucial Conversations to improve communication.

Use Case

The University of Illinois at Chicago trains Crucial Conversations via the live, instructor-led training delivered by a certified trainer within the organization.

Leaders rate the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: Best in class
  • Quality of materials & videos: Best in class
  • Ease of implementation: Best in class
  • Ability to deliver results: Best in class
  • Employee engagement with the course: Best in class

Results

Leaders at the University of Illinois at Chicago report that 40 to 60% of their employees improved their communication skills as a result of Crucial Conversations Training. They also reported a 6-12 month payback period for their training investment.

Other results include:

  • Improved employee and leadership performance
  • Improved communication
  • Improved customer satisfaction


More to Explore



About VitalSmarts

VitalSmarts has identified an innovative approach for enabling organizations to achieve new levels of performance by focusing on the human system, otherwise known as the Cultural Operating System.

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