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TechValidate Research on VitalSmarts

These pages present data that TechValidate has sourced via direct research with verified customers and users of VitalSmarts. TechValidate stands behind the authenticity of all published data. Learn more »



789 Customers Surveyed

7,003 Data Points Collected

1 Published TechFact

46 Published Case Studies



Selected Research Highlights


VitalSmarts Case Study

Hamilton College Builds a Culture of Communication with Crucial Conversations Training

Introduction

This case study of Hamilton College is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“I hear from participants and their managers that Crucial Conversations has an immediate impact on their work and their ability to resolve issues. HR has even seen improvement in problematic employees. Participants also tell me the course has had a positive impact on their personal lives.”
- Debby Quayle, Director, Help Desk & Communications, Hamilton College

Challenges

The business challenges that led Hamilton College to evaluate and ultimately select Crucial Conversations include:

  • Improve employee and leadership performance
  • Improve communication
  • Change employee behavior

Use Case

Hamilton College trains Crucial Conversations via the live, instructor-led training delivered by a VitalSmarts Master Trainer.

Leaders rate the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: best in class
  • Quality of materials & videos: best in class
  • Ease of implementation: best in class
  • Ability to deliver results: best in class
  • Employee engagement with the course: best in class

Results

Leaders at Hamilton College report that more than 20% of their employees changed their behavior and improved their communication skills as a result of Crucial Conversations Training. Other results include:

  • Improved culture
  • Improved employee and leadership performance
  • Improved communication

Hamilton College reported an immediate payback period for their training investment.

VitalSmarts Case Study

Kaiser Permanente Builds a Culture of Dialogue with Crucial Conversations and Crucial Accountability

Introduction

This case study of Kaiser Permanente is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations is offered to all employees and Crucial Accountability Add On is offered to all managers / supervisors / team leads. We are providing solid tools that teach us how to have real, honest dialogue and how to address areas of conflict.”
- Kimberly Engstrom, Consultant, Kaiser Permanente

Challenges

The business challenges that led Kaiser Permanente to evaluate and ultimately select Crucial Conversations and Crucial Accountability include:

  • Launch a culture change initiative
  • Improve employee and leadership performance
  • Improve communication

Use Case

Kaiser Permanente trains the Live, instructor-led training of Crucial Conversations and Crucial Accountability delivered by a certified trainer within their organization.

They rate the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: significantly better
  • Quality of materials & videos: significantly better
  • Ease of implementation: best in class
  • Ability to deliver results: significantly better
  • Employee engagement with the course: significantly better

Results

Kaiser Permanente achieved the following results following the deployment of VitalSmarts Training:

  • Improved employee and leadership performance
  • Improved communication

VitalSmarts Customer Satisfaction

96% of surveyed customers are likely to recommend VitalSmarts.*

96%


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About VitalSmarts

VitalSmarts has identified an innovative approach for enabling organizations to achieve new levels of performance by focusing on the human system, otherwise known as the Cultural Operating System.

VitalSmarts Website   VitalSmarts Website