TechValidate Research on VitalSmarts

These pages present data that TechValidate has sourced via direct research with verified customers and users of VitalSmarts. TechValidate stands behind the authenticity of all published data. Learn more »



1,222 Customers Surveyed

10,696 Data Points Collected

8 Published TechFacts

10 Published Charts

103 Published Case Studies



Selected Research Highlights


VitalSmarts Case Study

Kaiser Permanente Builds a Culture of Dialogue with Crucial Conversations and Crucial Accountability

Introduction

This case study of Kaiser Permanente is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations is offered to all employees and Crucial Accountability Add On is offered to all managers / supervisors / team leads. We are providing solid tools that teach us how to have real, honest dialogue and how to address areas of conflict.”
- Kimberly Engstrom, Consultant, Kaiser Permanente

Challenges

The business challenges that led Kaiser Permanente to evaluate and ultimately select Crucial Conversations and Crucial Accountability include:

  • Launch a culture change initiative
  • Improve employee and leadership performance
  • Improve communication

Use Case

Kaiser Permanente trains the Live, instructor-led training of Crucial Conversations and Crucial Accountability delivered by a certified trainer within their organization.

They rate the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: Significantly better
  • Quality of materials & videos: Significantly better
  • Ease of implementation: Best in class
  • Ability to deliver results: Significantly better
  • Employee engagement with the course: Significantly better

Results

Kaiser Permanente achieved the following results following the deployment of VitalSmarts Training:

  • Improved employee and leadership performance
  • Improved communication

VitalSmarts Customer Satisfaction Rating

Mike Horspool, a Consultant at Riverside County Talent Management, would be very likely to recommend VitalSmarts for this reason:

The course consistently changes lives in ways that people did not anticipate.

VitalSmarts Customer Research

Behavior Change Results Following VitalSmarts Training

What percentage of employees who were trained in a VitalSmarts course changed their behavior, improved their communication skills, or learned to hold others accountable?

60 - 80%
30%
40 - 59%
29%
20 - 39%
19%
Greater than 80%
12%
Up to 19%
9%

VitalSmarts Customer Research

VitalSmarts Training Delivery

Which VitalSmarts training delivery option did you select?

Live, instructor-led training delivered by a certified trainer within your organization
67%
Live, instructor-led training delivered by a VitalSmarts Master Trainer
40%
Online Training (On-Demand)
5%
Live Online instructor-led training delivered by a VitalSmarts Master Trainer
4%
Live Online instructor-led training delivered by a certified trainer within your organization
4%

VitalSmarts Case Study

Kohler.com Trains Leadership in Crucial Conversations and Influencer

Introduction

This case study of Kohler.com is based on an October 2018 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“Crucial Conversations and Influencer Training are used in our suite of learning opportunities for all associates. They are also used in learning solutions for intact teams.”
- Lisa Bartell, Curriculum Specialist, Kohler.com

Challenges

Kohler.com selected Crucial Conversations and Influencer to address the following initiatives:

  • Add a specific competency to their corporate training offerings
  • Leadership Development
  • Improve communication
  • Improve individual & team productivity
  • Change employee behavior

Use Case

Kohler.com uses Crucial Conversations and Influencer Live Training (Live, instructor-led training delivered by a certified trainer) and Online (On-Demand) Training. Leaders rate the features and benefits of Crucial Conversations and Influencer as significantly better or best in class in the following areas:

  • Overall quality of training
  • Quality of materials & videos
  • Ease of implementation
  • Ability to deliver results
  • Ability to engage employees with the course

Results

At Kohler.com, more than one in five employees changed their behavior or improved their communication skills as a result of Crucial Conversations and Influencer Training. Other results include:

  • Behavior change across the organization
  • Improved communication
  • Improved individual or team productivity
  • Improved employee engagement and/or morale

Leaders also reported a payback period of 0-6 months for their investment in VitalSmarts Training.

“Participants have shared with me that they have interacted with peers and managers who have used these skills in the past and it makes communication with them easier and more productive.”
- Lisa Bartell, Curriculum Specialist, Kohler.com

VitalSmarts Customer Satisfaction Rating

Darryl Nettles, a Human Resources Manager at Alamo Community College District, would be very likely to recommend VitalSmarts for this reason:

This is by far the most popular of our employee development offerings!



More to Explore



About VitalSmarts

VitalSmarts is a Top 20 Leadership Training Company and home to four award-winning courses that enable organizations to achieve new levels of performance by changing employee behavior: Crucial Conversations, Crucial Accountability, Influencer, and Getting Things Done Training.

VitalSmarts Website   VitalSmarts Website