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TechValidate Research on VitalSmarts

These pages present data that TechValidate has sourced via direct research with verified customers and users of VitalSmarts. TechValidate stands behind the authenticity of all published data. Learn more »



789 Customers Surveyed

7,003 Data Points Collected

1 Published TechFact

42 Published Case Studies



Selected Research Highlights


VitalSmarts Customer Satisfaction

96% of surveyed customers are likely to recommend VitalSmarts.*

96%

VitalSmarts Case Study

University of Illinois at Chicago Sees Improved Communication in 40-60% of the Workforce with Crucial Conversations Training

Introduction

This case study of University of Illinois at Chicago is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We offer Crucial Conversations as part of our competency development curriculum. The training results in changed behavior—not just interesting information.”
- Laurie Schellenberger, Human Capital Development, University of Illinois at Chicago

Challenges

The University of Illinois at Chicago evaluated and ultimately selected Crucial Conversations to improve communication.

Use Case

The University of Illinois at Chicago trains Crucial Conversations via the live, instructor-led training delivered by a certified trainer within the organization.

Leaders rate the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: best in class
  • Quality of materials & videos: best in class
  • Ease of implementation: best in class
  • Ability to deliver results: best in class
  • Employee engagement with the course: best in class

Results

Leaders at the University of Illinois at Chicago report that 40 to 60% of their employees improved their communication skills as a result of Crucial Conversations Training. They also reported a 6-12 month payback period for their training investment.

Other results include:

  • Improved employee and leadership performance
  • Improved communication
  • Improved customer satisfaction

VitalSmarts Case Study

Emerson Automation Solutions Turns to Influencer Training to Change Behavior of 80% of the Workforce

Introduction

This case study of Emerson Automation Solutions is based on a May 2017 survey of VitalSmarts customers by TechValidate, a 3rd-party research service.

“We use Influencer Training as a leadership development workshop and the language has permeated the organization. It is a practical application to influence or change behaviors and get mindshare on change initiatives.”
- Jaimee Lee, Global Organization Development Director, Emerson Automation Solutions

Challenges

Emerson Automation Solution uses a matrix organizational model. Influencer helps employees figure out how to get things done without a direct line of authority.

Other business challenges that led Emerson Automation Solutions to evaluate and ultimately select VitalSmarts include:

  • Add a specific competency to their corporate training offerings
  • Improve employee and leadership performance
  • Improve communication
  • Change employee behavior

Use Case

Emerson Automation Solutions trains Influencer Training via the following delivery methods:

  • Live, instructor-led training delivered by a certified trainer within their organization
  • Virtual instructor-led training delivered by a certified trainer within their organization

Leaders rate the following VitalSmarts Training features and benefits compared to the competition:

  • Overall quality of training: best in class
  • Quality of materials & videos: best in class
  • Ease of implementation: best in class
  • Ability to deliver results: best in class
  • Employee engagement with the course: best in class

“Influencer Training appeals to our organization’s engineering mindset. Whether training Influencer in Europe or the U.S., it translates well as a universal human condition. It has been well-received. The workshops are often requested for intact groups.”
- Jaimee Lee, Global Organization Development Director, Emerson Automation Solutions

Results

Emerson Automation Solutions reported that more than 80% of their employees changed their behavior as a result of Influencer Training. They also reported an immediate payback period for their Influencer Training investment. Other results include:

  • Improved culture
  • Improved employee engagement and morale
  • Improved communication


More to Explore



About VitalSmarts

VitalSmarts has identified an innovative approach for enabling organizations to achieve new levels of performance by focusing on the human system, otherwise known as the Cultural Operating System.

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