TechValidate Research on Verizon Networks and Internet

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Networks and Internet. TechValidate stands behind the authenticity of all published data. Learn more »



577 Customers Surveyed

3,575 Data Points Collected

291 Published TechFacts

19 Published Charts

29 Published Case Studies



Selected Research Highlights


Verizon Networks Services Customer Satisfaction Rating

Dell Recommendation

Brahmjot Virk, an IT Systems Analyst at Dell, would be very likely to recommend Verizon Networks Services for this reason:

Verizon’s service and commitment.

Verizon Networks Services Customer Research

Top Business Outcomes

Which of the following business outcomes has Verizon Network Services helped you address?

Increased operational efficiency
70%
Delivered better customer experiences
53%
Provided increased business continuity
48%
Increased employee productivity & collaboration
31%
Improved security / risk posture
24%
Maintained a competitive advantage
23%
Achieved revenue growth
15%

Verizon Networks Services Customer Fact

Healthcare Outcomes

A large enterprise health care company benefits in the following ways with Verizon Network Services:

  • Improved security / risk posture
  • Increased operational efficiency with Verizon

Verizon Network Services Case Study

Federal Government – Private IP

Introduction

This case study of a federal government is based on an August 2016 survey of Verizon Network Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Verizon’s Network services have helped to enable digital transformation in our organization.”

Challenges

Purchased Verizon networks for the following reasons:

  • Reputation
  • Dedicated support
  • Strong partnership/trusted advisor
  • government mandate under NETWORX contract
  • Challenges faced before using Verizon’s Network services:
    • Delivering better customer experiences
    • Providing increased business continuity and improving security/risk posture

Use Case

Implemented the following Verizon Network service:

  • Private IP Services

Results

Has experienced the following benefits from using Verizon Network services:

  • Delivering better customer experiences
  • Providing increased business continuity and improved security/risk posture
  • Used Verizon Network services to address the following areas:
    • Improving resiliency and business continuity
    • Lowering the overall information security/risk profile across the enterprise

Verizon Network Services Customer Research

Top 3 Benefits of Using Verizon’s Network Services:

Which of the following benefits have you seen by using Verizon Network services for your organization?

Providing increased business continuity and improved security/risk posture
40%
Delivering better customer experiences
33%
Increasing employee productivity
28%

Verizon Networks Services Case Study

Fortune 500 Energy & Utilities Company

Introduction

This case study of a Fortune 500 energy & utilities company is based on a February 2017 survey of Verizon Networks Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Network Services helped deliver the digital initiatives in our organization.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Networks Services:

  • Selected Verizon Network Service for the following reasons:
    • Global network coverage
    • Service reliability
    • Trusted advisor & dedicated account support
  • Faced the following challenges prior to implementing Verizon Network Services:
    • Improving business continuity
    • Improving employee productivity
    • Increasing service reliability

Use Case

The key features and functionalities of Verizon Networks Services that the surveyed company uses:

  • Uses the following Verizon Network Services:
    • Dedicated Internet Services
    • Ethernet Services
    • Private IP Services
    • Secure Cloud Interconnect
  • Has had Verizon Network Services for more than 5 years.

Results

The surveyed company achieved the following results with Verizon Networks Services:

  • Addressed the following business outcomes with Verizon Network Services:
    • Delivered better customer experiences
    • Increased employee productivity & collaboration
    • Provided increased business continuity
  • Improved the following areas by using Verizon Network Service/s:
    • Customer experience: greatly improved
    • Employee productivity: significantly improved
    • Overall operational efficiency: improved
    • Network speed and performance: significantly improved
    • Security & risk across business: improved


More to Explore



About Verizon Networks and Internet

In the digital world, the network drives business performance. Spanning six continents and more than 800,000 route miles and offering speeds up to 100G, Verizon's networks provide the essential platform companies need to build and grow their businesses—simply, securely, and reliably.

Verizon Networks and Internet Website   Verizon Website