TechValidate Research on Verizon Networks and Internet

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Networks and Internet. TechValidate stands behind the authenticity of all published data. Learn more »



577 Customers Surveyed

3,575 Data Points Collected

291 Published TechFacts

19 Published Charts

29 Published Case Studies



Selected Research Highlights


Verizon Network Services Customer Fact

Educational CTO Sees Enhanced Customer Experience & Better Collaboration

An educational institution used Verizon Network services to address enhancing the customer experience and satisfaction, improving collaboration and workflow, and lowering the overall information security/risk profile across the enterprise.

Verizon Network Services Case Study

Fortune 500 Energy & Utilities Company

Introduction

This case study of a Fortune 500 energy & utilities company is based on an August 2016 survey of Verizon Network Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Network service/s have helped to enable digital transformation in our organization.”

“Uptime and service / support and follow-up are the keys to running my mission critical network. Uptime is the driver for Exelon.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Network Services:

  • Purchased Verizon networks for the following reasons:
    • Dedicated support
    • Strong partnership/trusted advisor
  • Challenges faced before using Verizon’s Network services:
    • Being a reliable service
    • Delivering better customer experiences

Use Case

The key features and functionalities of Verizon Network Services that the surveyed company uses:

  • Implemented the following Verizon Network services:
    • Dedicated Internet Services
    • Ethernet Services
    • Private IP Services

Results

The surveyed company achieved the following results with Verizon Network Services:

  • Has experienced the following benefits from using Verizon Network services:
    • Delivering better customer experiences
    • Providing increased business continuity and improved security/risk posture
  • Used Verizon Network services to address the following areas:
    • Enhancing the customer experience and satisfaction
    • Improving resiliency and business continuity
  • Expected payback period from Verizon’s Network services is 6-12 months.
  • Realized a 10-24% increase in the productivity of their staff by using Verizon Networking services.
  • Realized a 10-24% improvement in their customer’s experience by using Verizon Networking services.

Verizon Network Services Customer Fact

Warner Brothers purchased Verizon Networks for its strong partnership / trusted advisor, network reliability and price.

Verizon Network Services Case Study

S&P 500 Industrial Manufacturing Company

Introduction

This case study of a S&P 500 industrial manufacturing company is based on an August 2016 survey of Verizon Network Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Network Services:

  • Purchased Verizon networks for the following reasons:
    • Dedicated support
    • Strong partnership/trusted advisor
    • Price
    • Scale
  • Challenges faced before using Verizon’s Network services:
    • Being a reliable service
    • Delivering better customer experiences

Use Case

The key features and functionalities of Verizon Network Services that the surveyed company uses:

  • Implemented the following Verizon Network services:
    • Dedicated Internet Services
    • Ethernet Services
    • Private IP Services

Results

The surveyed company achieved the following results with Verizon Network Services:

  • Has experienced the following benefits from using Verizon Network services:
    • Delivering better customer experiences
    • Providing increased business continuity and improved security/risk posture
  • Used Verizon Network services to address the following areas:
    • Enhancing the customer experience and satisfaction
    • Improving resiliency and business continuity

Verizon Networks Services Customer Research

85% of Secure Cloud Interconnect customers see increased operational efficiency

Which of the following business outcomes has Verizon Network Services helped you address?

Increased operational efficiency
85%
Delivered better customer experiences
62%
Increased employee productivity & collaboration
54%
Provided increased business continuity
54%
Achieved revenue growth
31%
Improved security / risk posture
31%
Maintained a competitive advantage
23%

Verizon Network Services Customer Research

Increase Business Continuity & Improve Security with Verizon

Which of the following benefits have you seen by using Verizon Network services for your organization?

Providing increased business continuity and improved security/risk posture
40%
Delivering better customer experiences
33%
Increasing employee productivity
28%
Resolve a specific problem or improve a process
20%
Building or maintaining a competitive advantage
15%
Achieving revenue growth targets
5%
Retaining workforce and/or attracting new talent
1%


More to Explore



About Verizon Networks and Internet

In the digital world, the network drives business performance. Spanning six continents and more than 800,000 route miles and offering speeds up to 100G, Verizon's networks provide the essential platform companies need to build and grow their businesses—simply, securely, and reliably.

Verizon Networks and Internet Website   Verizon Website