TechValidate Research on Verizon Fiber-Optic Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Fiber-Optic Services. TechValidate stands behind the authenticity of all published data. Learn more »



589 Customers Surveyed

3,604 Data Points Collected

102 Published TechFacts

9 Published Charts

4 Published Case Studies



Selected Research Highlights


Verizon Fios Customer Research

Majority of customers rate value as excellent or above average

How would you rate the value of your Verizon service?

Excellent: 23%
Above average: 38%
Average: 30%
Below average: 3%
Poor: 6%

Verizon Fios Customer Testimonial

Simply put, it has been here for us. Fast, reliable internet service and telephone communications.

Patrick Pegues, Senior Executive, European Center

Verizon Fios Case Study

Small Business Architecture Company Benefits from Faster Data Speed

Introduction

This case study of a small business architecture company is based on a February 2018 survey of Verizon Fios customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“My Verizon service gives me the flexibility, speed and reliability I need to run my business.”

“Faster upload and download speeds have reduced wait time for larger files. Employee downtime has decreased significantly due to speed.”

Challenges

The top reasons that led the profiled company to evaluate and ultimately select Verizon Fios over competing services:

  • Ease of doing business
  • Dependable service
  • Faster Internet speeds

Use Case

The surveyed company describes the key features and functionalities of their Verizon Fios using the following words:

  • Reliable
  • High quality
  • Built for businesses like mine
  • High-speed

Results

The surveyed company achieved the following benefits and results with Verizon Fios:

  • Faster upload speed for files and applications stored in the cloud
  • Easier collaboration with colleagues (such as file sharing, online conferencing and VoIP applications)
  • Rates the value of their Verizon service as excellent.
  • Rates the following capabilities for Verizon compared to their prior service provider:
    • Internet speed: Best in class
    • Reliability: Best in class
    • Service: Best in class
    • Flexibility: Best in class

Verizon Fios Customer Research

Multiple reasons for choosing Verizon

Which of the following considerations led you to choose Verizon over competing services?

Dependable service
42%
Trustworthy brand name
33%
Faster Internet speeds
31%
Ease of doing business
19%
Low pricing
17%
Contract options
8%

Verizon Fios Customer Testimonial

Fios has given us the capacity to get data to our staff faster. We are a cloud-based company, and internet reliability is key to doing business.

IT Director, Medium Enterprise Educational Institution Company

Verizon Fios Case Study

Mercedes-Benz dealer: Full speed ahead with Verizon

Introduction

This case study of Euro Motorcars Devon is based on a February 2018 survey of Verizon Fios customers by TechValidate, a 3rd-party research service.

“My Verizon service gives me the flexibility, speed and reliability I need to run my business.”

“When you have a product that works so well you forget its even there, it’s a keeper.”

Challenges

The business challenges that led Euro Motorcars Devon to evaluate and ultimately select Verizon Fios over competing services:

  • A trustworthy brand name
  • Dependable service

Use Case

Euro Motorcars Devon describes the key features and functionalities of Verizon Fios using the following words:

  • Reliable
  • High quality
  • Built for businesses like mine
  • Fairly priced
  • High-speed

Results

Euro Motorcars Devon achieved the following results with Verizon Fios:

  • Less downtime for installation, repairs or outages
  • Faster upload speed for files and applications stored in the cloud
  • Better voice quality
  • Easier collaboration with colleagues (such as file sharing, online conferencing and VoIP applications)
  • Better service for their customers (such as faster retail transactions, service reliability, better WiFi for customers and partners)
  • Rates the value of their Verizon service as: excellent.
  • Rates the following capabilities for Verizon compared to their prior service provider:
    • Internet speed: Best in class
    • Reliability: Best in class
    • Service: Best in class
    • Flexibility: Best in class


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