TechValidate Research on Verizon Fiber-Optic Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Fiber-Optic Services. TechValidate stands behind the authenticity of all published data. Learn more »



591 Customers Surveyed

3,612 Data Points Collected

102 Published TechFacts

9 Published Charts

4 Published Case Studies



Selected Research Highlights


Verizon Fios Customer Research

Customers rate Verizon as better than competitors in all four areas

Please rate the following capabilities for Verizon compared to your prior service provider:

Best in class Significantly better Better Worse

Internet speed
Reliability
Service
Flexibility

Verizon Fios Customer Satisfaction Rating

Dave Brautigam, an IT Administrator at Action Supply Products, Inc., would be very likely to recommend Verizon Fios for this reason:

In all the time that I have had it here for our business, I haven’t had a SINGLE issue with it whatsoever.

Verizon Fios Customer Fact

Auto Repair experiences better service with Fios

  • less downtime for installation, repairs or outages
  • faster upload speed for files and applications stored in the cloud
  • better voice quality
  • better service for my customers (such as faster retail transactions, service reliability, better WiFi for customers and partners)

Verizon Fios Case Study

Wagontown Volunteer Fire Company Relies on Verizon for Emergency Calls

Introduction

This case study of Wagontown Volunteer Fire Company, Wagontown, PA is based on a December 2017 survey of Verizon Fios customers by TechValidate, a 3rd-party research service.

“My Verizon service gives me the flexibility, speed and reliability I need to run my business.”

“Provides a reliable platform that allows us to receive our emergency calls via the station’s printing and paging system.”

Challenges

The business challenges that led the Wagontown Fire Company to evaluate and ultimately select Verizon over competing services:

  • Dependable service
  • Faster Internet speeds

Use Case

Wagontown Fire Company describes their Verizon service using the following words:

  • Reliable
  • High-speed

Results

  • Wagontown Fire Company experienced less downtime for installation, repairs or outages with their Verizon service.
  • Wagontown Fire Company rates the value of their Verizon service as above average.
  • Wagontown Fire Company rates the following capabilities for Verizon compared to their prior service provider:
    • Internet speed: Significantly better
    • Reliability: Best in class
    • Service: Best in class
    • Flexibility: Significantly better

Verizon Fios Customer Research

What challenges were you experiencing with your previous provider that prompted you to evaluate Verizon services?

Slow data speeds
34%
Too much downtime for installation, repairs or outages
26%
Billing issues
24%
Untimely support/poor customer experience
22%
Poor voice quality for phone calls
8%

Verizon Fios Case Study

Rockland Gymnastics Academy

Introduction

This case study of Rockland Gymnastics Academy is based on a November 2018 survey of Verizon Fios customers by TechValidate, a 3rd-party research service.

“We have had no downtime since we moved over to Verizon.”

“Internet connection has been a lot better.”

“Great package deals, very efficient.”

Challenges

Rockland Gymnastics Academy used the following provider prior to Verizon:

  • Cablevision/Altice/Optimum

The following challenges with Cablevision/Altice/Optimum
prompted Rockland Gymnastics Academy to evaluate Verizon services:

  • Slow data speeds
  • Poor voice quality for phone calls
  • Billing issues

Use Case

Rockland Gymnastics Academy values the following aspects of the Verizon Fios service most when compared to competing services:

  • Reliability of the Verizon service
  • Better customer service support
  • Easy to read bills
  • No contract commitments

Rockland Gymnastics Academy rated the following Verizon features compared to Cablevision/Altice/Optimum:

  • Internet speed: better
  • Reliability: better
  • Customer service: better
  • Online experience: better
  • Value for the price: better

Results

Rockland Gymnastics Academy agrees with the following:

  • Verizon service gives us the flexibility, speed and reliability needed to run our business
  • Would recommend Verizon over previous service provider


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