TechValidate Research on Verizon Advanced Communications Services

29 TechFacts


Verizon Advanced Communications Services Customer Testimonial

Impact since implementing Verizon Advanced Communication services.

Verizon manages our contact center infrastructure hosted in our data centers. The benefit is clear point of accountability.

Senior IT Architect, Fortune 500 Health Care Company

Verizon Advanced Communications Services Customer Testimonial

Impact since implementing Verizon Advanced Communication services.

The Verizon solution has made it easier to track and be accountable for our customers and the customer experience.

Customer Support Manager, Large Enterprise Retail Company

Verizon Advanced Communications Services Customer Testimonial

Impact since implementing Verizon Advanced Communication services.

We implemented SIP, Best, VARRS, VIPER, Toll-free integration; and a fully integrated Voice and Data network which provided:

  • Voice services resiliency
  • Cost reductions
  • Better use of our network

Charles Meyers, IT Director, HCR ManorCare

Verizon Advanced Communications Services Customer Testimonial

Impact since implementing Verizon Advanced Communication services

The primary focus was a simpler and easier form of delivery & support.

IT Director, Fortune 500 Energy & Utilities Company

Verizon Advanced Communications Services Customer Testimonial

Benefit from implementing Verizon’s Advanced Communication solution

Agility and reliability

Procurement Manager, Fortune 500 Computer Hardware Company

Verizon Advanced Communications Services Customer Testimonial

Benefits from Verizon’s Advanced Communication solution

We implemented IP trunking for local/LD and TSO trunk service for call centers. The implementation resulted in lower cost.

IT Professional, Global 500 Retail Company

Verizon Advanced Communications Services Customer Testimonial

Why Verizon ?

Verizon provided us with a centralized approach to voice services.

IT Director, Fortune 500 Energy & Utilities Company

Verizon Advanced Communications Services Customer Testimonial

Why Verizon?

Verizon is one of the leaders in the marketplace.

Procurement Manager, Fortune 500 Computer Hardware Company

Verizon Advanced Communications Services Customer Fact

Global Financial Services Agree

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

Verizon Advanced Communications Services Customer Fact

Global 500 Energy & Utility Agrees

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

Verizon Advanced Communications Services Customer Fact

Global 500 Financial services Company Agrees…

That Verizon Advanced Communications Services improved the following:

  • Customer experience: Improved
  • Employee productivity: Improved
  • Overall operational efficiency: Improved
  • Security & risk across business: Improved
  • Drive customer transformation: Improved

Verizon Advanced Communications Services Customer Fact

Global 500 Energy & Utility Company Agrees…

That Verizon Advanced Communications Services significantly improved or improved the following:

  • Customer experience: Improved
  • Employee productivity: Improved
  • Overall operational efficiency: Significantly Improved
  • Security & risk across business: Improved
  • Drive customer transformation: Significantly Improved

Verizon Advanced Communications Services Customer Fact

Business Outcomes with Verizon

HCR ManorCare was able to achieve increased operational efficiency, competitive advantage, and flexibility, agility, and increased business continuity with Verizon Advanced Communications Services.

Verizon Advanced Communications Services Customer Testimonial

Why Verizon

Verizon was our Managed WAN provider and provided a significant portion of our legacy TDM voice services. Combining the services onto one network and under one provider made sense from multiple perspectives:

  • One provider to engage with for implementation and support
  • Cost control
  • Better visibility into concurrent usage patterns
  • Better use of transport bandwidth 24×7, that at times may have seen idle, or at least significantly reduce data usage

Charles Meyers, IT Director, HCR ManorCare

Verizon Advanced Communications Services Customer Satisfaction Rating

Charles Meyers, an IT Director at HCR ManorCare, would be very likely to recommend Verizon Advanced Communications Services for this reason:

Overall the services we receive from Verizon provide the value we expect, and allow us to conduct business in an efficient and predictable manner.

Verizon Advanced Communications Services Customer Satisfaction Rating

Why Verizon

A Customer Support Manager at a large enterprise retail company would be very likely to recommend Verizon Advanced Communications Services for this reason:

Verizon is easy.

Verizon Advanced Communications Services Customer Satisfaction Rating

Verizon Testimonial

An IT Specialist at a state & local government would be likely to recommend Verizon Advanced Communications Services for this reason:

We’ve had a really good experience with Verizon on our contract.

Verizon Advanced Communications Services Customer Testimonial

Why Verizon

Verizon has the global reach and service availability that we needed. Verizon also has invested in the tools and training of their teams which are needed to provide the sufficiently detailed technical support that we require.

Network Administrator, Global 500 Computer Hardware Company

Verizon Advanced Communications Services Customer Satisfaction Rating

A Network Administrator at a global 500 computer hardware company would be likely to recommend Verizon Advanced Communications Services for this reason:

Verizon has a very stable infrastructure and we’ve had a good account management experience with them.

Verizon Advanced Communications Services Customer Satisfaction Rating

Why Verizon

An Engineer at a Global 500 computer software company would be likely to recommend Verizon Advanced Communications Services for this reason:

Network reliability and, high-quality service and support.

Verizon Advanced Communications Services Customer Satisfaction Rating

Why Verizon

An IT Specialist at a global 500 financial services company would be very likely to recommend Verizon Advanced Communications Services for this reason:

Our Verizon Account Team is very professional and informative.

Verizon Advanced Communications Services Customer Testimonial

Advanced Communications solution outcomes

Cost optimization by replacing PSTN TDM to IP, which provided better employee mobility for unified communications and more reliable service with better DR/HA agility.

IT Architect, Global 500 Energy & Utilities Company

Verizon Advanced Communications Services Customer Satisfaction Rating

Why Verizon: Energy & Utility customer

An IT Architect at a global 500 energy & utilities company would be very likely to recommend Verizon Advanced Communications Services for this reason:

Solid services – our Verizon team is able to get things done for us quickly and easily.

Verizon Advanced Communications Services Customer Fact

Increased Operational Efficiency

Whole Foods Market was able to achieve increased operational efficiency with Verizon Advanced Communications Services.

Verizon Advanced Communications Services Customer Satisfaction Rating

Why Verizon

An IT Architect at a federal government would be likely to recommend Verizon Advanced Communications Services for this reason:

All dealings with Verizon have been professional and fact-based. Verizon staff are very knowledgeable.

Verizon Advanced Communications Services Customer Testimonial

Biggest benefit since implementing Verizon’s Advanced Communication solution

We’ve had major cost savings across the board.

Arlette Nelson, IT Supervisor, Animal and Plant Health Inspection Service

Verizon Advanced Communications Services Customer Testimonial

Verizon selected for…

Best offerings and proven performance.

Arlette Nelson, IT Supervisor, Animal and Plant Health Inspection Service

Verizon Advanced Communications Services Customer Satisfaction Rating

Arlette Nelson, an IT Supervisor at Animal and Plant Health Inspection Service, would be very likely to recommend Verizon Advanced Communications Services for this reason:

Verizon is very helpful and professional.

Verizon Advanced Communications Services Customer Fact

Significant improvement in operational efficiency

A fortune 500 energy & utilities company said that with Verizon Advanced Communications Services their overall operational efficiency had significantly improved.




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