TechValidate Research on Verizon Advanced Communications Services


Verizon Advanced Communications Services Case Study

Fortune 500 Energy & Utilities Company

Introduction

This case study of a fortune 500 energy & utilities company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“Verizon allows for a centralized approach to voice services.”

“Primary focus is a simpler and easier form of delivery & support.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
    • Global network & service availability
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Delivering better customer experiences
    • Developing a digital transformation strategy

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Service:
    • IP Trunking
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Increased operational efficiency
    • Flexibility, agility, and increased business continuity
  • Payback period was 1 – 2 years with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Overall operational efficiency: significantly improved
    • Customer transformation: significantly improved




About This Data

This data was sourced directly from verified users of Verizon Advanced Communications Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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