TechValidate Research on Verizon Advanced Communications Services


Verizon Advanced Communications Services Case Study

Global 500 Pharmaceuticals Company

Introduction

This case study of a Global 500 pharmaceuticals company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“Verizon is a market leader and we chose them for their Global Network.”

“Increased collaboration and productivity.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Global network & service availability
    • Technology leadership/expertise
  • Solved the following challenge with Verizon Advanced Communications Service:
    • Providing increased business continuity & reliability

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Services:
    • IP Contact Center
  • Investment in advanced communications solutions will increase in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Increased operational efficiency
    • Competitive advantage
  • Payback period was > 2 years with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved




About This Data

This data was sourced directly from verified users of Verizon Advanced Communications Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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