TechValidate Research on Verizon Advanced Communications Services

Verizon Advanced Communications Services Case Study

State & Local Government Increases Collaboration with Virtual Contact Center


This case study of a state & local government is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity and collaboration in our organization.”


The business challenges that led the profiled organization to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
    • Control costs
    • Global network & service availability
    • Technology leadership/expertise
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Delivering better customer experiences
    • Improving employee productivity & collaboration
    • Providing increased business continuity & reliability

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed organization uses:

  • Used the following Verizon Advanced Communications Service:
    • Virtual Contact Center
  • Investment in advanced communications solutions will stay the same in the next 3 years.


The surveyed organization achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience/engagement
    • Increased operational efficiency
  • Payback period was 7 – 12 months with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved

About This Data

This data was sourced directly from verified users of Verizon Advanced Communications Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on Verizon Advanced Communications Services