TechValidate Research on Verizon Advanced Communications Services


Verizon Advanced Communications Services Case Study

Large Enterprise Retail Company uses Virtual Communications Express & Virtual Contact Center

Introduction

This case study of a large enterprise retail company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity and collaboration in our organization.”

“Verizon has made it easier to track and be accountable for our customers and their experience.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
  • Solved the following challenge with Verizon Advanced Communications Service:
    • Delivering better customer experiences

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Services:
    • Virtual Communications Express
    • Virtual Contact Center
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience/engagement
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved




About This Data

This data was sourced directly from verified users of Verizon Advanced Communications Services by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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