TechValidate Research on Verizon Advanced Communications Services

12 Case Studies


Verizon Advanced Communications Services Case Study

HCR Manor Care

Introduction

This case study of HCR ManorCare is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service.

“Verizon was our Managed WAN provider, and provided a significant portion of our legacy TDM voice services. Combining the services onto one network and under one provider made sense from multiple perspectives:
- One provider to engage with for implementation and support
- Cost control
- Better visibility into concurrent usage patterns
- Better use of transport bandwidth 24×7, that at times may have seen idle, or at least significantly reduce data usage”

“SIP, Best, VARRS, VIPER, Toll-free integration; and a fully integrated Voice and Data network. Voice services resiliency, cost reductions, and better use of our network.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Control costs
    • Global network & service availability
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Their ability to control costs
    • Providing increased business continuity & reliability

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Service:
    • IP Trunking
  • Investment in advanced communications solutions will increase in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Increased operational efficiency
    • Competitive advantage
    • Flexibility, agility, and increased business continuity
  • Payback period was 1 – 2 years with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: did not Improve
    • Overall operational efficiency: significantly improved
    • Security & risk across business: improved
    • Customer transformation: improved

Verizon Advanced Communications Services Case Study

State & Local Government Increases Collaboration with Virtual Contact Center

Introduction

This case study of a state & local government is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity and collaboration in our organization.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
    • Control costs
    • Global network & service availability
    • Technology leadership/expertise
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Delivering better customer experiences
    • Improving employee productivity & collaboration
    • Providing increased business continuity & reliability

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed organization uses:

  • Used the following Verizon Advanced Communications Service:
    • Virtual Contact Center
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed organization achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience/engagement
    • Increased operational efficiency
  • Payback period was 7 – 12 months with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved

Verizon Advanced Communications Services Case Study

Large Enterprise Beverage Company uses UCCaaS and WebEx

Introduction

This case study of a large enterprise beverage company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity and collaboration in our organization.”

“Cost and familiarity with the Verizon team.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Control costs
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Their ability to control costs
    • Delivering better customer experiences

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Services:
    • UCCaaS
    • WebEx
  • Investment in advanced communications solutions will increase in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience/engagement
  • Payback period was 1 – 6 months with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved

Verizon Advanced Communications Services Case Study

Large Enterprise Retail Company uses Virtual Communications Express & Virtual Contact Center

Introduction

This case study of a large enterprise retail company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity and collaboration in our organization.”

“Verizon has made it easier to track and be accountable for our customers and their experience.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
  • Solved the following challenge with Verizon Advanced Communications Service:
    • Delivering better customer experiences

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Services:
    • Virtual Communications Express
    • Virtual Contact Center
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience/engagement
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved

Verizon Advanced Communications Services Case Study

Global 500 Pharmaceuticals Company

Introduction

This case study of a Global 500 pharmaceuticals company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“Verizon is a market leader and we chose them for their Global Network.”

“Increased collaboration and productivity.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Global network & service availability
    • Technology leadership/expertise
  • Solved the following challenge with Verizon Advanced Communications Service:
    • Providing increased business continuity & reliability

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Services:
    • IP Contact Center
  • Investment in advanced communications solutions will increase in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Increased operational efficiency
    • Competitive advantage
  • Payback period was > 2 years with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved

Verizon Advanced Communications Services Case Study

Global 500 Computer Hardware Company

Introduction

This case study of a global 500 computer hardware company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“Verizon has a very stable infrastructure and we’ve had good account management experience with them.”

“They have the global reach and service availability that we needed.”

“Verizon also has invested in the tools and training of their teams which are needed to provide sufficiently detailed technical support that we require.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
    • Global network & service availability
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Delivering better customer experiences
    • Providing increased business continuity & reliability

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Service:
    • IP VPN (MPLS)
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Global reach and meeting delivery timelines
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: did not Improve
    • Overall operational efficiency: improved
    • Decurity & risk across business: improved
    • Customer transformation: did not Improve

Verizon Advanced Communications Services Case Study

Global 500 Computer Software Company

Introduction

This case study of a Global 500 computer software company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon was the best-qualified responder to our RFP.”

“Replaced TDM-based transport network with IP-based. Added a private IP network sharing the same transport links and connections as IPTF and IPT.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Global network & service availability
    • Technology leadership/expertise
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Delivering better customer experiences
    • Developing a digital transformation strategy
    • Providing increased business continuity & reliability

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Services:
    • IP Trunking
    • Private IP voice-payload network
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience/engagement
    • Flexibility, agility, and increased business continuity
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved

Verizon Advanced Communications Services Case Study

Fortune 500 Computer Hardware Company

Introduction

This case study of a fortune 500 computer hardware company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“[Verizon is] one of the leaders in the marketplace.”

“[Verizon has great] agility and reliability.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
    • Global network & service availability
    • Technology leadership / expertise
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Their ability to control costs
    • Delivering better customer experiences

Use Case

The key feature and functionality of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Service:
    • IP Trunking
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience / engagement
    • Increased employee productivity & collaboration
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved

Verizon Advanced Communications Services Case Study

Global 500 Financial Services Company

Introduction

This case study of a global 500 financial services company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
    • Control costs
  • Solved the following challenge with Verizon Advanced Communications Service:
    • Their ability to control costs

Use Case

The key feature and functionality of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Service:
    • IP Trunking
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Increased operational efficiency
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved

Verizon Advanced Communications Services Case Study

Global 500 Energy & Utilities Company

Introduction

This case study of a global 500 energy & utilities company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“Cost optimization realized by replacing PSTN TDM to IP. The solution provided better employee mobility for unified communications and more reliable service with better DR/HA agility.”

“Centralized, dual / diverse PSTN SIP trunking.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
    • Control costs
    • Global network & service availability
    • Technology leadership / expertise
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Their ability to control costs
    • Delivering better customer experiences
    • Developing a digital transformation strategy
    • Improving employee productivity & collaboration
    • Providing increased business continuity & reliability

Use Case

The key feature and functionality of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Service:
    • IP Trunking
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience / engagement
    • Increased employee productivity & collaboration
    • Increased operational efficiency
    • Flexibility, agility, and increased business continuity
  • Payback period was 1 – 2 years with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: significantly improved
    • Security & risk across business: improved
    • Customer transformation: significantly improved

Verizon Advanced Communications Services Case Study

Animal and Plant Health Inspection Service

Introduction

This case study of Animal and Plant Health Inspection Service is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“Best offerings and proven performance.”

“The biggest benefit since implementing the solution is the major cost savings across the board.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Control costs
    • Technology leadership / expertise
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Their ability to control costs
    • Developing a digital transformation strategy
    • Providing increased business continuity & reliability

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed organization uses:

  • Used the following Verizon Advanced Communications Service:
    • IP Trunking
  • Investment in advanced communications solutions will increase in the next 3 years.

Results

The surveyed organization achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience / engagement
    • Increased operational efficiency
    • Competitive advantage
    • Flexibility, agility, and increased business continuity
  • Payback period was 1 – 2 years with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Overall operational efficiency: significantly improved
    • Security & risk across business: improved
    • Customer transformation: significantly improved

Verizon Advanced Communications Services Case Study

Fortune 500 Energy & Utilities Company

Introduction

This case study of a fortune 500 energy & utilities company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“Verizon allows for a centralized approach to voice services.”

“Primary focus is a simpler and easier form of delivery & support.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
    • Global network & service availability
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Delivering better customer experiences
    • Developing a digital transformation strategy

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Service:
    • IP Trunking
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Increased operational efficiency
    • Flexibility, agility, and increased business continuity
  • Payback period was 1 – 2 years with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Overall operational efficiency: significantly improved
    • Customer transformation: significantly improved



More Research on Verizon Advanced Communications Services