TechValidate Research on Verizon Advanced Communications Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Advanced Communications Services. TechValidate stands behind the authenticity of all published data. Learn more »



105 Customers Surveyed

29 Published TechFacts

2 Published Charts

12 Published Case Studies



Selected Research Highlights


Verizon Advanced Communications Services Customer Testimonial

Why Verizon?

Verizon is one of the leaders in the marketplace.

Procurement Manager, Fortune 500 Computer Hardware Company

Verizon Advanced Communications Services Case Study

Global 500 Energy & Utilities Company

Introduction

This case study of a global 500 energy & utilities company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“Cost optimization realized by replacing PSTN TDM to IP. The solution provided better employee mobility for unified communications and more reliable service with better DR/HA agility.”

“Centralized, dual / diverse PSTN SIP trunking.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Availability of a service level agreement
    • Control costs
    • Global network & service availability
    • Technology leadership / expertise
  • Solved the following challenges with Verizon Advanced Communications Service:
    • Their ability to control costs
    • Delivering better customer experiences
    • Developing a digital transformation strategy
    • Improving employee productivity & collaboration
    • Providing increased business continuity & reliability

Use Case

The key feature and functionality of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Service:
    • IP Trunking
  • Investment in advanced communications solutions will stay the same in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Better customer experience / engagement
    • Increased employee productivity & collaboration
    • Increased operational efficiency
    • Flexibility, agility, and increased business continuity
  • Payback period was 1 – 2 years with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: significantly improved
    • Security & risk across business: improved
    • Customer transformation: significantly improved

Verizon Advanced Communications Services Customer Research

Business Outcomes

Which of the following business outcomes has Verizon Advanced Communications Services helped you address?

Delivered better customer experiences & customer engagement
41%
Increased operational efficiency
37%
Provided flexibility, agility & increased business continuity
32%
Maintained a competitive advantage
22%
Increased employee productivity & collaboration
15%

Verizon Advanced Communications Services Customer Research

Majority of Verizon’s Advanced Communications customers see significant improvements in the following:

Please indicate whether Verizon’s Advanced Communication Services used by your organization Significantly Improved, Improved or Did Not Improve each of the following areas:

Significantly Improved Improved Did not Improve

Customer experience
Employee productivity
Overall operational efficiency
Security & risk across business
Drive customer transformation

Verizon Advanced Communications Services Customer Testimonial

Impact since implementing Verizon Advanced Communication services

The primary focus was a simpler and easier form of delivery & support.

IT Director, Fortune 500 Energy & Utilities Company

Verizon Advanced Communications Services Case Study

Global 500 Pharmaceuticals Company

Introduction

This case study of a Global 500 pharmaceuticals company is based on a March 2017 survey of Verizon Advanced Communications Services customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Verizon’s Advanced Communication solutions helped increase employee productivity & collaboration in our organization.”

“Verizon is a market leader and we chose them for their Global Network.”

“Increased collaboration and productivity.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Advanced Communications Services:

  • Purchased Verizon Advanced Communications Services to solve for the following:
    • Global network & service availability
    • Technology leadership/expertise
  • Solved the following challenge with Verizon Advanced Communications Service:
    • Providing increased business continuity & reliability

Use Case

The key features and functionalities of Verizon Advanced Communications Services that the surveyed company uses:

  • Used the following Verizon Advanced Communications Services:
    • IP Contact Center
  • Investment in advanced communications solutions will increase in the next 3 years.

Results

The surveyed company achieved the following results with Verizon Advanced Communications Services:

  • Achieved the following with Verizon Advanced Communications Services:
    • Increased operational efficiency
    • Competitive advantage
  • Payback period was > 2 years with Verizon Advanced Communications Services.
  • Saw the following levels of improvement with Verizon’s Advanced Communication Services:
    • Customer experience: improved
    • Employee productivity: improved
    • Overall operational efficiency: improved
    • Security & risk across business: improved
    • Customer transformation: improved


More to Explore



About Verizon Advanced Communications Services

Our products and services provide powerful Business Communications solutions help you reach employees, suppliers, vendors and customers around the world—and put ideas into motion. We have the network and experience to help you build secure, reliable connections using a variety of digital-rich media that help you improve interactions and increase your ability to help you be more agile and grow your business.

Verizon Advanced Communications Services Website   Verizon Website