SurveyMonkey GetFeedback (Digital) Research Chart: Reasons for using GetFeedback

About This Data

This data was sourced directly from verified users of SurveyMonkey GetFeedback (Digital) by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details

Lacked an understanding of customers	54%
Wanted to continuously collect real-time feedback across multiple channels (email, web, in-app, etc.)	52%
Needed an automated/programmatic way to send out surveys	39%
Challenge connecting feedback data and customer data	36%
Difficult to take action on feedback	23%

	Company Size	Industry	Response
Project Manager	Small Business	Banking	Needed an automated/programmatic way to send out surveys Challenge connecting feedback data and customer data
Project Manager	Global 500	Computer Services	Difficult to take action on feedback
Project Manager	Large Enterprise	Telecommunications Services	Challenge connecting feedback data and customer data
Research Analyst	Large Enterprise	Hospitality	Lacked an understanding of customers Challenge connecting feedback data and customer data Wanted to continuously collect real-time feedback across multiple channels (email, web, in-app, etc.)
Content Marketing Manager	Membership Organization	Membership Organization	Lacked an understanding of customers Difficult to take action on feedback Wanted to continuously collect real-time feedback across multiple channels (email, web, in-app, etc.)
Director	Small Business	Transportation Services	Needed an automated/programmatic way to send out surveys Wanted to continuously collect real-time feedback across multiple channels (email, web, in-app, etc.)
Marketing Manager	Medium Enterprise	Banking	Lacked an understanding of customers
Consumer Insights Manager	Small Business	Transportation Services	Wanted to continuously collect real-time feedback across multiple channels (email, web, in-app, etc.)
Customer Support Manager	Medium Enterprise	Automotive & Transport	Lacked an understanding of customers
CX Manager	Global 500	Financial Services	Needed an automated/programmatic way to send out surveys Challenge connecting feedback data and customer data

TechValidate Research on SurveyMonkey GetFeedback (Digital)

Reasons for using GetFeedback

About This Data