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TechValidate Research on SurveyMonkey GetFeedback (Digital)

3 Charts


Usabilla Customer Research

Top Challenges GetFeedback Helps Solve

What are the top business challenges GetFeedback has helped you address:

Drive action across the organization to improve business results
69%
Prioritize the product roadmap
48%
Connect feedback to individual customer profiles
40%
Better understanding of what's impacting retention rates
23%
Prove ROI of investing in customer experience
23%
Source: TechValidate survey of 52 users of Usabilla
Validated
  Published: Nov. 22, 2021   TVID: 2E6-B72-33C

GetFeedback Customer Research

How is GetFeedback used?

How are you using GetFeedback?

Product experience and development improvement
79%
Support experience
57%
Conversation optimization of digital channels
32%
Measure the quality of marketing content
30%
Customer loyalty
27%
Lead/Customer data enrichment
23%
Source: TechValidate survey of 56 users of GetFeedback
Validated
  Published: Nov. 22, 2021   TVID: 2B1-9B1-8AF

Usabilla Customer Research

Reasons for using GetFeedback

What are the main reasons your company is using GetFeedback?

Lacked an understanding of customers
54%
Wanted to continuously collect real-time feedback across multiple channels (email, web, in-app, etc.)
52%
Needed an automated/programmatic way to send out surveys
39%
Challenge connecting feedback data and customer data
36%
Difficult to take action on feedback
23%
Source: TechValidate survey of 56 users of Usabilla
Validated
  Published: Nov. 22, 2021   TVID: 0C3-578-CBB



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