TechValidate Research on Agiliti

These pages present data that TechValidate has sourced via direct research with verified customers and users of Agiliti. TechValidate stands behind the authenticity of all published data. Learn more »

1,205 Customers Surveyed

8,352 Data Points Collected

30 Published TechFacts

1 Published Chart

6 Published Case Studies

Selected Research Highlights

UHS Clinical Engineering Management Case Study

250-300 Bed Acute Care Hospital Located in the Mid-South


This case study of a medium enterprise health care company is based on a July 2018 survey of UHS Clinical Engineering Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a result of the UHS Clinical Engineering Management program, we’ve been able to improve our operational and financial outcomes.”

“Better equipment tracking that provides cost savings, PM compliance, and capital planning.”


The business challenges that led the profiled company to evaluate and ultimately select UHS Clinical Engineering Management:

  • Evaluated/replaced the following vendor before selecting UHS:
    • Aramark
  • Wanted to address the following challenges by purchasing a UHS Clinical Engineering Management program:
    • Their administrative burden (time and costs)
    • Capital and equipment replacement planning
    • Their Computerized Maintenance Management System (CMMS) – Inventory and Equipment Service history
    • Cost of service & repairs/service to acquisition costs
    • Equipment uptime
    • Managing vendor contracts
    • PM compliance & reporting
    • Regulatory compliance & reporting
    • Technician competency levels – technician skill set
    • Unproductive technician time (searching for equipment, vendor management)

Use Case

The key features and functionalities of UHS Clinical Engineering Management that the surveyed company uses:

  • Uses the following UHS Clinical engineering solutions:
    • Fully outsourced solution (UHS Techs onsite managing all equipment)
    • Contract management (vendor coordination)
    • Professional services (capital planning, pre-purchase evaluations)
  • UHS Clinical Engineering capabilities that are differentiated from the competition:
    • Capital planning support
    • Customer service
    • Guaranteed turnaround times
    • Medical Equipment Management Plan (MEMP)
    • Parts and contract management
    • PHI & Risk Management
    • Program implementation and management process
    • Service synergy with other UHS equipment solutions (on-site program, rental)


The surveyed company achieved the following results with UHS Clinical Engineering Management:

  • The UHS program has eliminated the administrative burden related to equipment maintenance (vendor management, capital planning, searching for equipment).
  • The UHS Clinical Engineering Management program is highly valuable as it relates to the success of our facility.
  • Achieved the following benefits as a result of the UHS Clinical Engineering Management program:
    • Reduced Service costs by 0 – 10%
    • Improved PM and Recall Compliance
    • Reduced administrative burden (non-productive tech time)
    • Improved equipment uptime
    • Achieved better labor allocation
    • Avoided capital costs
    • Reduced equipment rental costs
    • Improved employee satisfaction
    • Improved inventory management
    • Improved capital (planning) allocation
  • Agrees with the following statements:
    • They would recommend UHS over other vendors because of their superior capabilities
    • Their organization has realized the synergistic benefit from multiple UHS solutions

Universal Hospital Services Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

Universal Hospital Services Case Study

Large Health Care Facility Improves Staff Productivity and Reduces HACs with Progressive Equipment Management Strategy


This case study is based on a June 2017 survey of Universal Hospital Service customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was heavily focused on reducing patient risk, boosting staff productivity and reducing medical equipment-related costs. The hospital selected UHS’ on-site equipment management program to fix their fragmented process and to help them achieve these goals.

“UHS helps to bridge the communication gaps between departments, which improves the nursing staff’s productivity and satisfaction. As a result, nurses have been able to spend more time at the bedside, leveraging the reporting and insight from the on-site management program to reduce HACs.”

- Directory of Patient Care Services


The profiled hospital selected UHS’ on-site equipment management program to address the following business challenges at their hospital:

  • Equipment availability (shortages)
  • Time to therapy (equipment delays)
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment
  • Risk reduction (HAIs, HAPIs, Falls)
  • Nurse satisfaction
  • Nurse productivity
  • Nurse time spent at the bed side
  • Patient satisfaction (care responsiveness)
  • Equipment utilization (% time in use)
  • Equipment tracking
  • Lost equipment
  • Equipment cleaning and documentation
  • Having multiple rental vendors
  • Medical equipment rental and capital costs

In addition, the hospital estimates that their nurses spent 31-45 minutes on administrative tasks each shift before implementing UHS’ on-site services.

Use Case

Today, the profiled hospital relies on UHS’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Feeding pumps
  • ALPS Currie Medical machines
  • Blanketrol Hypothermia machines
  • PCA pumps, Epidural Pumps, & T-pumps
  • Bed exit alarms

When asked, the Director of Patient Care Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • On-site single point of contact
  • 24/7 service coverage
  • Equipment delivery to the patient room / floor
  • Designated equipment storage
  • Equipment availability


The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and UHS has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved caregiver time at bedside
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Improved caregiver productivity
  • Reduced their administrative burden (contacting vendors, paperwork)
  • Reduced lost equipment

The Director of Patient Care Service estimates that their nurses spend <15 minutes each shift on administrative tasks after implementing UHS’ on-site services.

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • A risk to the clinical outcome / patient experience
  • Decreased billing accuracy for therapy timing
  • Lowered equipment availability
  • Increased time to therapy / treatment delays
  • Unplanned capital purchases
  • Increased rental expenses
  • Increased nursing complaints / frustration
  • Decreased caregiver satisfaction
  • Decreased staff productivity
  • Increased time to discharge / longer length of stay
  • Decreased productivity of clinical engineering staff
  • Increased capital investments toward tracking technology

The Director of Patient Care Services also mentioned that UHS’ program “helped to bridge the gap between different departments, which improved staff productivity and satisfaction.”

Universal Hospital Services Customer Testimonial

Working with UHS’ Biomedical Services team has helped us improve visibility to our clinicians’ needs.

Biomedical Services Manager, Large Enterprise Health Care Company

Universal Hospital Services Customer Testimonial

In working with UHS, we never have to worry about accessing the laser we need. When we request one, we are confident that it is in good working condition and ready for patient use.

Registered Nurse, Large Enterprise Health Care Company

More to Explore

About Agiliti

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices.

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