TechValidate Research on Universal Hospital Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Universal Hospital Services. TechValidate stands behind the authenticity of all published data. Learn more »

1,205 Customers Surveyed

8,352 Data Points Collected

30 Published TechFacts

1 Published Chart

6 Published Case Studies

Selected Research Highlights

Universal Hospital Services Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

Universal Hospital Services Case Study

Health Care Facility Achieves Process Improvement Success, Reduces Costs With Innovative Equipment Management Program


This case study is based on a June 2017 survey of Universal Hospital Services customers by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, increasing utilization and improving speed to therapy. The hospital selected UHS’ on-site management program to fix their fragmented processes and to help them achieve their process improvement goals.

“As a result of the on-site equipment management program, we’ve been able to reduce our costs (rental spend, capital purchases). With UHS, we don’t have to reinvent the wheel. Their on-site experts and proven track record have helped us to meet our process improvement goals.”

- Chief Operating Officer


The profiled hospital selected UHS’ on-site equipment management program to address the following business challenges at their facility:

  • Equipment availability (shortages)
  • Equipment utilization (% time in use)
  • Nurse productivity
  • Nurse satisfaction
  • Equipment tracking
  • Equipment cleaning and documentation
  • Equipment delays (time to therapy)
  • Medical equipment rental costs

Use Case

Today, the profiled company relies on UHS’ on-site equipment management program and staff to manage the following equipment types:

  • Infusion pumps
  • Specialty beds and therapy surfaces

When asked, the Chief Operating Officer of the profiled company indicated that there were two highly differentiated capabilities of the on-site program that separated UHS from the competition:

  • Equipment delivery to the patient’s room / floor
  • Equipment utilization (% time in use)


The profiled company agrees that the on-site equipment management program is highly valuable to the success of their facility, and UHS helped them to realize the following results:

  • Reduced capital purchases
  • Reduced the amount of lost equipment
  • Increased nurse experience
  • Improved equipment utilization

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Increased time to therapy / treatment delays
  • Unplanned capital purchases
  • Increased rental expenses
  • Increased nursing complaints / frustration
  • Decreased staff productivity

In evaluating the on-site equipment management program, the Chief Operating Officer also commented:

“It is more expensive to recreate the wheel. UHS has a proven track record and hires experts to get the job done with their program."

Universal Hospital Services Customer Testimonial

UHS’ greatest impact is their willingness to work with the customer to better understand their needs and to work towards finding the right solution to meet those needs. The service received from UHS is excellent.

Supply Chain Manager, Medium Enterprise Health Care Company

UHS Clinical Engineering Management Case Study

<100 Bed UHS Clinical Engineering General BioMed Program


This case study of a small business health care company is based on a July 2018 survey of UHS Clinical Engineering Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a result of the UHS Clinical Engineering Management program, we’ve been able to improve our operational and financial outcomes.”

“Our equipment downtime has been reduced and cost savings have been substantial.”


The business challenges that led the profiled company to evaluate and ultimately select UHS Clinical Engineering Management:

  • Evaluated/replaced the following vendor before selecting UHS:
    • GE
  • Wanted to address the following challenges by purchasing a UHS General Biomed Program:
    • Cost of service & repairs/service to acquisition costs
    • PM compliance & reporting

Use Case

The key features and functionalities of the UHS Clinical Engineering Services that the surveyed company uses:

  • Uses the following UHS Clinical engineering solution:
    • General BioMed program (UHS manages all General Biomed equipment)
  • UHS Clinical Engineering capabilities that are differentiated from the competition:
    • Customer service
    • Flexible coverage (Access to flexible FTEs)
    • Parts and contract management


The surveyed company achieved the following results with UHS Clinical Engineering Management:

  • Rates UHS’ Clinical Engineering Management program as highly valuable as it relates to the success of their facility.
  • Achieved the following benefits as a result of the UHS Clinical Engineering Management program:
    • Reduced service costs by over 20%
    • Improved PM and Recall Compliance
    • Reduced administrative burden (non-productive tech time)
    • Achieved better labor allocation
    • Improved inventory management
  • Agrees with the following statements:
    • UHS offered a better value for the services offered compared to competitive solutions
    • They received a positive ROI within 12 months of working with UHS

Universal Hospital Services Customer Testimonial

[The UHS team members] are enmeshed within the Gerald Champion team. The relationships are transparent and seamless. I am very glad [we are partners with UHS] because it makes a very big difference.

Glenda Mendoza, Senior Executive, Gerald Champion Regional Medical Center

More to Explore

About Universal Hospital Services

Universal Hospital Services is a leading nationwide provider of health care technology management and service solutions to the health care industry.

Universal Hospital Services Website   Universal Hospital Services Website