TechValidate Research on Agiliti

These pages present data that TechValidate has sourced via direct research with verified customers and users of Agiliti. TechValidate stands behind the authenticity of all published data. Learn more »

1,205 Customers Surveyed

8,352 Data Points Collected

30 Published TechFacts

1 Published Chart

6 Published Case Studies

Selected Research Highlights

Agiliti Clinical Engineering Management Case Study

250-300 Bed Acute Care Hospital Located in the Mid-South


This case study of a medium enterprise healthcare company is based on a July 2018 survey of Agiliti Clinical Engineering Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a result of the Agiliti Clinical Engineering Management program, we’ve been able to improve our operational and financial outcomes.”

“Better equipment tracking that provides cost savings, PM compliance, and capital planning.”


The business challenges that led the profiled company to evaluate and ultimately select Agiliti Clinical Engineering Management:

  • Evaluated/replaced the following vendor before selecting Agiliti:
    • Aramark
  • Wanted to address the following challenges by purchasing a Agiliti Clinical Engineering Management program:
    • Their administrative burden (time and costs)
    • Capital and equipment replacement planning
    • Their Computerized Maintenance Management System (CMMS) – Inventory and Equipment Service history
    • Cost of service & repairs/service to acquisition costs
    • Equipment uptime
    • Managing vendor contracts
    • PM compliance & reporting
    • Regulatory compliance & reporting
    • Technician competency levels – technician skill set
    • Unproductive technician time (searching for equipment, vendor management)

Use Case

The key features and functionalities of Agiliti Clinical Engineering Management that the surveyed company uses:

  • Uses the following Agiliti Clinical engineering solutions:
    • Fully outsourced solution (Agiliti Techs onsite managing all equipment)
    • Contract management (vendor coordination)
    • Professional services (capital planning, pre-purchase evaluations)
  • Agiliti Clinical Engineering capabilities that are differentiated from the competition:
    • Capital planning support
    • Customer service
    • Guaranteed turnaround times
    • Medical Equipment Management Plan (MEMP)
    • Parts and contract management
    • PHI & Risk Management
    • Program implementation and management process
    • Service synergy with other Agiliti equipment solutions (on-site program, rental)


The surveyed company achieved the following results with Agiliti Clinical Engineering Management:

  • The Agiliti program has eliminated the administrative burden related to equipment maintenance (vendor management, capital planning, searching for equipment).
  • The Agiliti Clinical Engineering Management program is highly valuable as it relates to the success of our facility.
  • Achieved the following benefits as a result of the Agiliti Clinical Engineering Management program:
    • Reduced Service costs by 0 – 10%
    • Improved PM and Recall Compliance
    • Reduced administrative burden (non-productive tech time)
    • Improved equipment uptime
    • Achieved better labor allocation
    • Avoided capital costs
    • Reduced equipment rental costs
    • Improved employee satisfaction
    • Improved inventory management
    • Improved capital (planning) allocation
  • Agrees with the following statements:
    • They would recommend Agiliti over other vendors because of their superior capabilities
    • Their organization has realized the synergistic benefit from multiple Agiliti solutions

Agiliti Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

Agiliti Case Study

Progressive Equipment Management Approach Helps Large Healthcare Facility Improve Nursing Productivity and Reduce Costs


This case study is based on a June 2017 survey of Agiliti customers by Techvalidate, a 3rd party research service. The profiled hospital in this case study was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

“As a result of the on-site equipment management program, the nursing staff has had more time available to focus on patient care. Agiliti is very prompt to handle sudden requests for service & delivery, and their program eliminates the frustration and fear of not having the proper equipment available in-house.”

- Director of Respiratory Services


The profiled hospital selected Agiliti’ on-site equipment management program to address the following business challenges at their hospital:

  • Medical equipment rental and capital costs
  • Equipment in-service / Just in time orientation
  • Broken / non-functional equipment

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on Agiliti’ on-site program and staff to manage the following equipment types:

  • Infusion pumps
  • Other movable medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

  • Ability to reduce equipment delays and improve speed to therapy
  • 24/7 service coverage
  • Equipment tracking
  • Patient-level billing
  • Equipment cleaning and documentation
  • On-site equipment troubleshooting
  • Equipment delivery to the patient room/floor
  • Designated equipment storage
  • Equipment availability
  • On-site single point of contact


The surveyed hospital agrees that the on-site equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

  • Increased nurse satisfaction
  • Improved patient outcomes
  • Reduced equipment delays & improved speed to therapy
  • Improved equipment utilization & availability
  • Reduced equipment shortages
  • Improved caregiver productivity
  • Reduced lost equipment

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Unplanned capital purchases
  • Increased nursing complaints / frustration
  • Decreased patient satisfaction
  • Decreased staff productivity
  • Decreased productivity of clinical engineering staff
  • A risk to the clinical outcome / patient experience

The Director of Respiratory Services also mentioned that Agiliti’ program and quick service “eliminated the frustration and fear of not having the proper equipment available.”

Agiliti Customer Testimonial

Agiliti positively impacts the equipment availability in our hospital, which keeps nurses at the bedside providing patient care instead of searching for equipment.

Senior Executive, Large Enterprise Healthcare Company

Agiliti Customer Testimonial

Working with Agiliti is a great experience. They are always available to fulfill any needs and they work collaboratively with the hospital to minimize expenses and to present alternatives for renting or buying new equipment. Agiliti has great customer service and the professionalism they show is outstanding.

Rafael Padilla, Chief Nursing Officer, Adventist Health System

More to Explore

About Agiliti

We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices.

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