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TechValidate Research on Universal Hospital Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of Universal Hospital Services. TechValidate stands behind the authenticity of all published data. Learn more »



1,161 Customers Surveyed

8,043 Data Points Collected

30 Published TechFacts

1 Published Chart

4 Published Case Studies



Selected Research Highlights


Universal Hospital Services Case Study

Health Care Facility Achieves Process Improvement Success, Reduces Costs With Innovative Equipment Management Program

Introduction

This case study is based on a June 2017 survey of Universal Hospital Services customers by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, increasing utilization and improving speed to therapy. The hospital selected UHS’ on-site management program to fix their fragmented processes and to help them achieve their process improvement goals.

“As a result of the on-site equipment management program, we’ve been able to reduce our costs (rental spend, capital purchases). With UHS, we don’t have to reinvent the wheel. Their on-site experts and proven track record have helped us to meet our process improvement goals.”

- Chief Operating Officer

Challenges

The profiled hospital selected UHS’ on-site equipment management program to address the following business challenges at their facility:

  • Equipment availability (shortages)
  • Equipment utilization (% time in use)
  • Nurse productivity
  • Nurse satisfaction
  • Equipment tracking
  • Equipment cleaning and documentation
  • Equipment delays (time to therapy)
  • Medical equipment rental costs

Use Case

Today, the profiled company relies on UHS’ on-site equipment management program and staff to manage the following equipment types:

  • Infusion pumps
  • Specialty beds and therapy surfaces

When asked, the Chief Operating Officer of the profiled company indicated that there were two highly differentiated capabilities of the on-site program that separated UHS from the competition:

  • Equipment delivery to the patient’s room / floor
  • Equipment utilization (% time in use)

Results

The profiled company agrees that the on-site equipment management program is highly valuable to the success of their facility, and UHS helped them to realize the following results:

  • Reduced capital purchases
  • Reduced the amount of lost equipment
  • Increased nurse experience
  • Improved equipment utilization

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

  • Lowered equipment availability
  • Increased time to therapy / treatment delays
  • Unplanned capital purchases
  • Increased rental expenses
  • Increased nursing complaints / frustration
  • Decreased staff productivity

In evaluating the on-site equipment management program, the Chief Operating Officer also commented:

“It is more expensive to recreate the wheel. UHS has a proven track record and hires experts to get the job done with their program."

Universal Hospital Services Case Study

End-to-end Equipment Management Program Helps Large Health Care Facility Save Over $1.5M

Introduction

This case study is based on a June 2017 survey of Universal Hospital Services customer by TechValidate, a 3rd party research service. The profiled hospital in this case study was focused on reducing their medical equipment costs, improving clinical engineering productivity and increasing their nursing satisfaction. The hospital selected UHS’ on-site management program and clinical engineering services to fix their fragmented processes and to help them achieve these goals.

“As a result of the UHS on-site equipment management program, we’ve been able to reduce our costs (rental spend, capital purchases). In fact, the UHS program has saved our organization over $1.5M dollars and elevated the level at which our clinical engineering program previously operated.”

- Chief Technology Officer

Challenges

The profiled hospital selected UHS’ on-site equipment management program to address the following business challenges at their facility:

  • Medical equipment rental costs
  • Medical equipment capital costs
  • Equipment utilization (% time in use)
  • Nurse satisfaction
  • Patient satisfaction (care responsiveness)

Use Case

Today, the profiled company relies on UHS’ on-site equipment management program and staff to manage the following equipment types:

  • Infusion pumps
  • Feeding pumps
  • Specialty beds and therapy surfaces
  • NPWT (Negative Pressure Wound Therapy)
  • Newborn cribs and beds
  • Dialysis machines
  • Other movable medical equipment

When asked, the Chief Technology Officer of the profiled company indicated that there were several highly differentiated capabilities of the on-site program that separated UHS from the competition:

  • Reporting and usage analytics
  • Access to rental fleets to meet additional needs
  • On-site team integration with the hospital team
  • On-site single point of contact for both the Clinical Engineering and On-site Management Program

Results

The profiled company agrees that the on-site equipment management program is highly valuable to the success of their facility, and UHS helped them to realize the following results:

  • Reduced capital purchases
  • Increased nurse satisfaction
  • Increased clinical engineering productivity
  • Reduced their administrative burden (contacting vendors, paperwork)

When asked what the impact would be if the on-site equipment management program went away, the hospital identified the following consequences:

  • Unplanned capital purchases
  • Increased nursing complaints / frustration
  • Decreased productivity of clinical engineering staff
  • Increased capital investments toward tracking technology

In evaluating the on-site equipment management program, the profiled company also commented:

UHS demonstrated a cost-competitive proposal that had a quick time to value. We entered the agreement to reduce costs and immediately saw results in quality, productivity, and employee satisfaction.”

Universal Hospital Services Customer Research

Critical Service Metric Unknown to Most

Our facility’s medical equipment service cost to acquisition ratio is:

Less than 5%: 7%
Between 5% and 7%: 13%
Between 8% and 10%: 4%
Over 10%: 2%
I don't know: 74%

Universal Hospital Services Customer Testimonial

UHS can provide Bariatric Beds quickly, which supports our patients’ satisfaction and makes their stay more comfortable.

Director of Supply Chain, Large Enterprise Health Care Company

Universal Hospital Services Customer Testimonial

UHS has brought a better quality of service. The on-site staff and off-site reps are the very best. They are always very responsive, helpful, and easy to work with. No request goes unanswered. I can’t say enough about this team as they have made my job much easier.

Barry Sutton, Contract Manager of Services, West Tennessee Healthcare



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About Universal Hospital Services

Universal Hospital Services is a leading nationwide provider of health care technology management and service solutions to the health care industry.

Universal Hospital Services Website   Universal Hospital Services Website