Original Research on Twilio

Twilio Case Study

Telehealth Platform

Introduction

This case study of a small business healthcare company is based on a July 2022 survey of Twilio customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Twilio:

The most valuable features/requirements when considering Twilio:
- The ability to build a customized, embedded video solution
- Secure, reliable infrastructure
- Developer resources/support
- Troubleshoot and monitoring tools

Use Case

The key features and functionalities of Twilio that the surveyed company uses:

When considering how they use video or live streaming, the surveyed company mentioned:
- Telehealth/Virtual Care

Results

The surveyed company achieved the following results with Twilio:

Since implementing Twilio, the surveyed company experienced a increase in their video usage.
The surveyed organization agreed to the following statements:
- We saw a return in our investment with Twilio
- We found the quality and value of Twilio to be better than other options in the market
Since implementing Twilio, the surveyed company experienced:
- Scaled the number of my video participants
- Improved customer experience
- Increased efficiency and reduced costs

Twilio Case Study

City Swoon builds virtual dating experiences with Twilio

Introduction

This case study of CItySwoon is based on a July 2022 survey of Twilio customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Twilio:

The most valuable features/requirements when considering Twilio:
- The ability to build a customized, embedded video solution
- Secure, reliable infrastructure
- Omni-channel engagement platform
- Developer resources/support
- Troubleshoot and monitoring tools

Use Case

The key features and functionalities of Twilio that the surveyed company uses:

When considering how they use video or live streaming, the surveyed company mentioned:
- Virtual Events

Results

The surveyed company achieved the following results with Twilio:

Since implementing Twilio, the surveyed company experienced a no increase in their video usage.
The surveyed organization agreed to the following statements:
- We reached more customers since integrating with Twilio
- We drove more revenue since choosing Twilio
- We found the quality and value of Twilio to be better than other options in the market
Since implementing Twilio, the surveyed company experienced:
- Scaled the number of my video participants
- Increased efficiency and reduced costs
- Provided higher quality and more interactive virtual events
- More control over embedded video experience

Twilio Customer Statistic

Building operations that scale

79% of surveyed IoT organizations strongly agree that Twilio’s APIs enable efficiency and the ability to build predictable operations at scale.

79%

Twilio Customer Statistic

Decreased operating expenses

31% of surveyed IoT organizations saw a decrease in operating expenses by greater than 100% when deploying with Twilio IoT.

TechValidate Research on Twilio

These pages present data that TechValidate has sourced via direct research with verified customers and users of Twilio. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Telehealth Platform

Introduction

Challenges

Use Case

Results

Company Profile

About Twilio

City Swoon builds virtual dating experiences with Twilio

Introduction

Challenges

Use Case

Results

Company Profile

About Twilio

Building operations that scale

Decreased operating expenses

More to Explore

About Twilio

Use powerful APIs to run cross-channel campaigns that keep your customers close, while building your business globally. Twilio’s infrastructure is built for high-volume and low-latency so you can scale fast while maintaining fidelity.