TechValidate Research on TrustArc

11 Case Studies


TrustArc Case Study

Large Enterprise Agriculture Company

Introduction

This case study of a large enterprise agriculture company is based on a February 2021 survey of TrustArc customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The privacy compliance and business challenges that the company worked
with TrustArc on include:

  • Becoming informed on issues relating to managing compliance with
    GDPR and CCPA
  • Managing global laws and regulations
  • Gaining guidance on privacy program development
  • Operationalizing their privacy program

Use Case

The key TrustArc solutions and services that the company uses include:

  • Assessment Manager to do cross-org data privacy assessments (DPIAs)
    and vendor risk assessments
  • Data Inventory Hub to provide a single place to maintain the company’s
    privacy data inventory in a secure and sustainable way

The company has utilized TrustArc for their privacy needs for 2 + years.

Results

The company achieved the following results with TrustArc:

  • Automated more than 75% of privacy processes that were previously
    managed manually
  • Conducted consistent assessments (e.g., DPIA/PIA) across the global
    organization to achieve compliance with GDPR
  • Created a central repository for their data privacy inventory that enabled
    collection of accurate business process activity records and
    collaboration across the organization
  • Generated Article 30 report to meet regulatory obligations
    Began assessing their third-party vendors via vendor privacy risk
    assessments

The company noted satisfaction with the following aspects of TrustArc:

  • Ease of use of the TrustArc tools and offerings
  • Flexibility to scale TrustArc tools to meet changes in my business
  • Level of customization available with TrustArc tools
  • Onboarding and support process with TrustArc tools
  • Ability to generate meaningful reports from TrustArc tool

The company also agreed that TrustArc:

  • Made it easier to fulfill compliance obligations
  • Demonstrates high subject matter expertise for privacy compliance
  • Offers highly innovative privacy products
  • Helps automate and operationalize the privacy program
  • Enables us to make more informed business decisions
  • Helps us automatically identify applicable laws and regulations

Research & Alerts Case Study

Medium Enterprise Media & Entertainment Company

Introduction

This case study of a medium enterprise media & entertainment company is based on a November 2020 survey of Research & Alerts customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I frequently use Research & Alerts to stay up to date on industry changes.”

“Makes it easy to know what has changed!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Research & Alerts:

  • Spent a couple hours a month staying up to date on regulatory changes prior to using Research & Alerts.
  • The biggest challenges they faced prior to using Research & Alerts:
    • Manual research
    • Getting access to relevant information

Use Case

The key features and functionalities of Research & Alerts that the surveyed company uses:

  • Rates the following Research & Alerts capabilities in terms of how helpful they are for their privacy program and organization’s success:
  • ability to stay up to date with regulatory changes: extremely helpful
  • ability to know what has changed within the last 24 hours: extremely helpful
  • quick access charts, maps, and tables: extremely helpful
  • regulation and topic-specific research (e.g. GDPR, CCPA, COVID): extremely helpful
  • up to date full global coverage that is agnostic to their legal team’s preferences: extremely helpful

Results

The surveyed company achieved the following results with Research & Alerts:

  • They save a couple hours a week using Research & Alerts.

Research & Alerts Case Study

Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on an August 2020 survey of Research & Alerts customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I frequently use Research & Alerts to stay up to date on industry changes.”

“Research & Alerts is easy to navigate and saves time.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Research & Alerts:

  • Spent a couple hours a week staying up to date on regulatory changes prior to using Research & Alerts.
  • The biggest challenges they faced prior to using Research & Alerts:
    • Getting access to relevant information
    • Time commitment of searches

Use Case

The key features and functionalities of Research & Alerts that the surveyed organization found helpful:

  • ability to stay up to date with regulatory changes
  • ability to know what has changed within the last 24 hours
  • quick access charts, maps, and tables
  • regulation and topic-specific research (e.g. GDPR, CCPA, COVID)
  • up to date full global coverage that is agnostic to their legal team’s preferences

Results

The surveyed company achieved the following results with Research & Alerts:

  • They save a couple hours a week using Research & Alerts.

Research & Alerts Case Study

Sterling

Introduction

This case study of Sterling is based on an August 2020 survey of Research & Alerts customers by TechValidate, a 3rd-party research service.

“I frequently use Research & Alerts to stay up to date on industry changes.”

“The ability to quickly digest and share updates from around the world in English is a game changer. Without Research & Alerts we would constantly be behind the curve and would waste time and resources sifting through court decisions, news stories, and foreign-language content.”

“Other products I’ve seen do not provide the clear, detailed breakdowns of source documents, and only provide short abstracts and links.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Research & Alerts:

  • The biggest challenges they faced prior to using Research & Alerts:
    • Getting access to relevant information
    • Time commitment of searches

Use Case

The key features and functionalities of Research & Alerts that the surveyed organization found extremely helpful:

  • ability to stay up to date with regulatory changes
  • ability to know what has changed within the last 24 hours
  • quick access charts, maps, and tables
  • regulation and topic-specific research (e.g. GDPR, CCPA, COVID)
  • up to date full global coverage that is agnostic to their legal team’s preferences

Results

The surveyed company achieved the following results with Research & Alerts:

  • They save a couple hours a month using Research & Alerts.

Research & Alerts Case Study

Large Enterprise Insurance Company

Introduction

This case study of a large enterprise insurance company is based on a September 2020 survey of Research & Alerts customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I frequently use Research & Alerts to stay up to date on industry changes.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Research & Alerts:

  • Spent a couple hours a week staying up to date on regulatory changes prior to using Research & Alerts.
  • The biggest challenges they faced prior to using Research & Alerts:
    • Manual research
    • Getting access to relevant information

Use Case

The key features and functionalities of Research & Alerts that the surveyed organization found helpful:

  • Ability to stay up to date with regulatory changes
  • Ability to know what has changed within the last 24 hours
  • Quick access charts, maps, and tables
  • Regulation and topic-specific research (e.g. GDPR, CCPA, COVID)
  • Up to date full global coverage that is agnostic to their legal team’s preferences

Results

The surveyed company achieved the following results with Research & Alerts:

  • They save a couple hours a week using Research & Alerts.

Research & Alerts Case Study

State & Local Government

Introduction

This case study of a state & local government is based on an August 2020 survey of Research & Alerts customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“I frequently use Research & Alerts to stay up to date on industry changes.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Research & Alerts:

  • Spent a couple hours a day staying up to date on regulatory changes prior to using Research & Alerts.
  • The biggest challenges they faced prior to using Research & Alerts:
    • Manual research
    • Time commitment of searches
    • Visualizing important information

Use Case

The key features and functionalities of Research & Alerts that the surveyed organization found helpful:

  • ability to stay up to date with regulatory changes
  • ability to know what has changed within the last 24 hours
  • quick access charts, maps, and tables
  • regulation and topic-specific research (e.g. GDPR, CCPA, COVID)
  • up to date full global coverage that is agnostic to their legal team’s preferences

Results

The surveyed organization achieved the following results with Research & Alerts:

  • They save a couple hours a week using Research & Alerts.

Research & Alerts Case Study

Medium Enterprise Insurance Company

Introduction

This case study of a medium enterprise insurance company is based on an August 2020 survey of Research & Alerts customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I frequently use Research & Alerts to stay up to date on industry changes. It has enabled me to keep my clients up to date with immediate privacy news. Research & Alerts is simple to use and easy to tailor the daily updates.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Research & Alerts:

  • Spent a couple hours a week staying up to date on regulatory changes prior to using Research & Alerts.
  • The biggest challenges they faced prior to using Research & Alerts:
    • Getting access to relevant information
    • Time commitment of searches

Use Case

The key features and functionalities of Research & Alerts that the surveyed organization found helpful:

  • Ability to stay up to date with regulatory changes: extremely helpful
  • Ability to know what has changed within the last 24 hours: extremely helpful
  • Quick access charts, maps, and tables: extremely helpful
  • Regulation and topic-specific research (e.g. GDPR, CCPA, COVID): extremely helpful
  • Up to date full global coverage that is agnostic to their legal team’s preferences: extremely helpful

Results

The surveyed company achieved the following results with Research & Alerts:

  • They save a couple hours a week using Research & Alerts.

TrustArc Case Study

Medium Enterprise Professional Services Company

Introduction

This case study of a medium enterprise professional services company is based on a survey of TrustArc customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“TrustArc has been a great partner to get us through GDPR and to prepare for CCPA. The GDPR assessment and roadmap has made it much easier to understand and implement processes and solutions across our organization.”

Challenges

The privacy compliance and business challenges that the company worked with TrustArc on include:

  • Becoming informed on issues relating to managing compliance with GDPR and CCPA
  • Managing global laws and regulations
  • Understanding the risks associated with the collection of personal data

Use Case

The key TrustArc solutions and services that the company uses include:

  • Assessment Manager to do cross-organization data protection assessments (DPIAs) and vendor risk assessments
  • Data Inventory Hub to provide a single place to maintain the company’s privacy data inventory in a secure and sustainable way
  • Cookie Consent Manager to manage cookie compliance under GDPR and CCPA

The company has utilized TrustArc for their privacy needs for 1-2 years.

Results

The company achieved the following results with TrustArc:

  • Automated up to 50% of privacy processes that were previously managed manually
  • Generated Article 30 report to meet regulatory obligations

The company noted satisfaction with the following aspects of TrustArc:

  • Ease of use of the TrustArc tools and offerings
  • Flexibility to scale TrustArc tools to meet changes in my business
  • Level of customization available with TrustArc tools
  • Onboarding and support process with TrustArc tools
  • Ability to generate meaningful reports from TrustArc tool

The company also agreed that TrustArc:

  • Made it easier to fulfill compliance obligations
  • Demonstrates high subject matter expertise for privacy compliance
  • Offers highly innovative privacy products
  • Helps automate and operationalize our privacy program
  • Enables us to make more informed business decisions
  • Helps us automatically identify applicable laws and regulations

TrustArc Case Study

Large Enterprise Computer Services Company

Introduction

This case study of a large enterprise computer services company is based on a survey of TrustArc customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“TrustArc is one of our trusted partners across the boundary of business, regulatory and compliance matters.”

Challenges

The privacy compliance and business challenges that the company worked with TrustArc on include:

  • Transitioning from a home-grown tool to conduct privacy impact assessments (PIAs) to TrustArc Assessment Manager
  • Overcoming privacy and legal bottlenecks
  • Becoming informed on issues relating to managing compliance with GDPR or CCPA
  • Managing global laws and regulations
  • Gaining guidance on privacy program development
  • Operationalizing privacy program

Use Case

The key TrustArc solutions and services that the company uses include:

  • Assessment Manager to conduct privacy assessments across global operations team (400K+ employees) in a consistent manner
  • Design of a PIA template tailored to corporate standards

The company has utilized TrustArc for their privacy needs for 2 + years.

Results

The company achieved the following results with TrustArc:

  • Automated up to 25% of privacy processes that were previously managed manually
  • Delivered consistent approach to assessment process
  • Streamlined PIAs in order to route tasks and compliance gaps to key business stakeholders for remediation, thereby removing the privacy office bottleneck
  • Implemented PIA template that gave the business needed granularity, eliminating the need for constant post-assessment interviews of business process owners

The company noted satisfaction with the following aspects of TrustArc:

  • Ease of use of the TrustArc tools and offerings
  • Flexibility to scale TrustArc tools to meet changes in the business
  • Level of customization available with TrustArc tools
  • Onboarding and support process with TrustArc tools
  • Ability to generate meaningful reports from TrustArc tools

The company also agreed that TrustArc:

  • Made it easier to fulfill compliance obligations
  • Demonstrates high subject matter expertise for privacy compliance
  • Offers highly innovative privacy products
  • Helps automate and operationalize privacy program
  • Enables company to make more informed business decisions
  • TrustArc helps us automatically identify applicable laws and regulations

TrustArc Case Study

Medium Enterprise Consumer Services Company

Introduction

This case study of a medium enterprise consumer services company is based on a survey of TrustArc customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“TrustArc helped us to build our compliance program, which greatly accelerated our business. Their privacy expertise served as an enabler for our business.”

Challenges

The privacy compliance and business challenges that the company worked with TrustArc on include:

  • Managing global laws and regulations
  • Building and operationalizing their privacy program
  • Demonstrating GDPR compliance
  • Automating management of DPIAs
  • Centralizing, organizing and completing data privacy information and assets for cross-org collaboration

Use Case

The key TrustArc solutions that the company uses include:

  • Assessment Manager to do cross-org data privacy assessments
  • Data Inventory Hub to provide a single place to maintain their data inventory and business process activity records in a secure and segmented way

The company has utilized TrustArc for their privacy needs for 2 + years.

Results

The company achieved the following results with TrustArc:

  • Cut time-to-compliance by 31-50%
  • Reduced operating expenses required to run their privacy program by 31-50%
  • Automated up to 25% of their privacy processes that were previously managed manually
  • Generated Article 30 reports to meet regulatory obligations
  • Populated their privacy data inventory and business process activity records in a manageable, scalable and effective manner

The company noted extreme satisfaction with the following aspects of TrustArc:

  • Ease of use of the TrustArc tools and offerings
  • Flexibility to scale TrustArc tools to meet changes in the business
  • Level of customization available with TrustArc tools
  • Onboarding and support process with TrustArc tools
  • Ability to generate meaningful reports from TrustArc tools

The company also strongly agreed that TrustArc:

  • Made it easier to fulfill compliance obligations
  • Demonstrates high subject matter expertise for privacy compliance
  • Offers highly innovative privacy products
  • Helps automate and operationalize our privacy program
  • Enables us to make more informed business decisions
  • Helps us automatically identify applicable laws and regulations

TrustArc Case Study

Fortune 500 Consumer Products Company

Introduction

This case study of a Fortune 500 consumer products company is based on a survey of TrustArc customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“TrustArc tools and subject matter experts assist in operationalizing privacy compliance across our enterprise.”

“TrustArc helps us to build awareness and importance of privacy with employees by use of privacy and vendor assessments. TrustArc’s automated tools such as Cookie Consent Manager and Assessment Manager help us comply with GDPR, which now allows us to leverage for CCPA. In addition, TrustArc’s enhancements to address new laws and integrations with other partners provides for further opportunities for improvement to our privacy programs.”

Challenges

The privacy compliance and business challenges that the company worked with TrustArc on include:

  • Becoming informed on issues relating to managing compliance with GDPR and CCPA
  • Managing global laws and regulations
  • Understanding the risks associated with the collection of personal data
  • Gaining guidance on privacy program development
  • Operationalizing their privacy program
  • Needing to demonstrate GDPR compliance
  • Lacking centralized data inventory (cross-org collaboration difficult)
  • Automating and managing DPIAs
  • Managing privacy office and legal processes creating bottlenecks

Use Case

The key TrustArc solutions and services that the company uses include:

  • Assessment Manager to do cross-org data privacy assessments (DPIAs) and vendor risk assessments
  • Data Inventory Hub to provide a single place to maintain the company’s privacy data inventory in a secure and sustainable way
  • Cookie Consent Manager to manage cookie compliance under GDPR and CCPA
  • GDPR readiness consulting services

The company has utilized TrustArc for their privacy needs for 2+ years.

Results

The company achieved the following results with TrustArc:

  • Cut time-to-compliance by up to 15%
  • Reduced operating expenses required to run their privacy program by 16-30%
  • Automated more than 75% of privacy processes that were previously managed manually
  • Conducted consistent assessments (e.g., DPIA/PIA) across the global organization to achieve compliance with GDPR
  • Created a central repository for their data privacy inventory that enabled collection of accurate business process activity records and collaboration across the organization
  • Generated Article 30 report to meet regulatory obligations
  • Began assessing their third-party vendors via vendor privacy risk assessments

The company noted satisfaction with the following aspects of TrustArc:

  • Ease of use of the TrustArc tools and offerings
  • Flexibility to scale TrustArc tools to meet changes in my business
  • Level of customization available with TrustArc tools
  • Onboarding and support process with TrustArc tools
  • Ability to generate meaningful reports from TrustArc tool

The company also agreed that TrustArc:

  • Made it easier to fulfill compliance obligations
  • Demonstrates high subject matter expertise for privacy compliance
  • Offers highly innovative privacy products
  • Helps automate and operationalize the privacy program
  • Enables us to make more informed business decisions
  • Helps us automatically identify applicable laws and regulations



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