TechValidate Research on TrustArc

These pages present data that TechValidate has sourced via direct research with verified customers and users of TrustArc. TechValidate stands behind the authenticity of all published data. Learn more »



154 Customers Surveyed

832 Data Points Collected

371 Published TechFacts

6 Published Charts

10 Published Case Studies



Selected Research Highlights


TrustArc Customer Fact

A medium enterprise computer hardware company chose TrustArc for CCPA compliance for their long-time trusted partnership and subject matter expertise.

TrustArc Customer Fact

A medium enterprise media & entertainment company was able to conduct and manage privacy assessments after preparing for the CCPA with TrustArc.

Research & Alerts Case Study

Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on an August 2020 survey of Research & Alerts customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I frequently use Research & Alerts to stay up to date on industry changes.”

“Research & Alerts is easy to navigate and saves time.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Research & Alerts:

  • Spent a couple hours a week staying up to date on regulatory changes prior to using Research & Alerts.
  • The biggest challenges they faced prior to using Research & Alerts:
    • Getting access to relevant information
    • Time commitment of searches

Use Case

The key features and functionalities of Research & Alerts that the surveyed organization found helpful:

  • ability to stay up to date with regulatory changes
  • ability to know what has changed within the last 24 hours
  • quick access charts, maps, and tables
  • regulation and topic-specific research (e.g. GDPR, CCPA, COVID)
  • up to date full global coverage that is agnostic to their legal team’s preferences

Results

The surveyed company achieved the following results with Research & Alerts:

  • They save a couple hours a week using Research & Alerts.

TrustArc Case Study

Fortune 500 Consumer Products Company

Introduction

This case study of a Fortune 500 consumer products company is based on a survey of TrustArc customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“TrustArc tools and subject matter experts assist in operationalizing privacy compliance across our enterprise.”

“TrustArc helps us to build awareness and importance of privacy with employees by use of privacy and vendor assessments. TrustArc’s automated tools such as Cookie Consent Manager and Assessment Manager help us comply with GDPR, which now allows us to leverage for CCPA. In addition, TrustArc’s enhancements to address new laws and integrations with other partners provides for further opportunities for improvement to our privacy programs.”

Challenges

The privacy compliance and business challenges that the company worked with TrustArc on include:

  • Becoming informed on issues relating to managing compliance with GDPR and CCPA
  • Managing global laws and regulations
  • Understanding the risks associated with the collection of personal data
  • Gaining guidance on privacy program development
  • Operationalizing their privacy program
  • Needing to demonstrate GDPR compliance
  • Lacking centralized data inventory (cross-org collaboration difficult)
  • Automating and managing DPIAs
  • Managing privacy office and legal processes creating bottlenecks

Use Case

The key TrustArc solutions and services that the company uses include:

  • Assessment Manager to do cross-org data privacy assessments (DPIAs) and vendor risk assessments
  • Data Inventory Hub to provide a single place to maintain the company’s privacy data inventory in a secure and sustainable way
  • Cookie Consent Manager to manage cookie compliance under GDPR and CCPA
  • GDPR readiness consulting services

The company has utilized TrustArc for their privacy needs for 2+ years.

Results

The company achieved the following results with TrustArc:

  • Cut time-to-compliance by up to 15%
  • Reduced operating expenses required to run their privacy program by 16-30%
  • Automated more than 75% of privacy processes that were previously managed manually
  • Conducted consistent assessments (e.g., DPIA/PIA) across the global organization to achieve compliance with GDPR
  • Created a central repository for their data privacy inventory that enabled collection of accurate business process activity records and collaboration across the organization
  • Generated Article 30 report to meet regulatory obligations
  • Began assessing their third-party vendors via vendor privacy risk assessments

The company noted satisfaction with the following aspects of TrustArc:

  • Ease of use of the TrustArc tools and offerings
  • Flexibility to scale TrustArc tools to meet changes in my business
  • Level of customization available with TrustArc tools
  • Onboarding and support process with TrustArc tools
  • Ability to generate meaningful reports from TrustArc tool

The company also agreed that TrustArc:

  • Made it easier to fulfill compliance obligations
  • Demonstrates high subject matter expertise for privacy compliance
  • Offers highly innovative privacy products
  • Helps automate and operationalize the privacy program
  • Enables us to make more informed business decisions
  • Helps us automatically identify applicable laws and regulations

Research & Alerts Customer Research

The Challenges of Privacy Developments

Prior to using Research & Alerts, what were your biggest challenges?

Access to relevant information
80%
Time commitment of searches
67%
Manual research
53%
Visualizing important information
13%

TrustArc Customer Research

TrustArc Customers Significantly Cut Time-to-Compliance

Percentage time-to-compliance cut since working with TrustArc

50% +: 20%
31-50%: 27%
16-30%: 27%
0-15%: 27%


More to Explore



About TrustArc

TrustArc is the leader in privacy compliance and data protection solutions and offers an unmatched combination of innovative technology, services and TRUSTe certification solutions. TrustArc addresses all phases of privacy program management and has been delivering innovative privacy solutions for two decades to companies across all industries. The TrustArc platform leverages deep privacy expertise and proven methodologies, which have been continuously enhanced through thousands of customer engagements. Headquartered in San Francisco, and backed by a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk and build trust. In 2019, TrustArc acquired Nymity to accelerate the development of next-generation technology-driven privacy solutions.

  TrustArc Website