TechValidate Research on Mineral

22 Charts


Mineral Customer Research

Top challenges that growing businesses face in tackling HR and compliance

What were the key challenges that clients needed to overcome prior to using Mineral?

Stay up-to-date on the latest HR and compliance regulations
77%
Comply with local, state, and federal harassment and discrimination laws
56%
Reduce time spent on HR or compliance responsibilities
47%
Create federal and state-compliant handbooks and policies
42%
Limited or no internal HR resources
38%
Save costs on hiring additional HR or legal resources
23%

Mineral Customer Research

Which benefits have Mineral clients experienced with Smart Employee Handbook Plus?

Create standardized internal HR policies and handbooks
51%
Stay ahead of law and regulation changes applicable to handbooks
44%
Stay compliant with federal and multi-state regulations
41%
Save time and effort in day-to-day HR or compliance administration
39%
Save costs on hiring attorney or HR consultant
37%

Mineral Customer Research

Mineral clients report faster guidance, increased confidence in compliance

Which of the following benefits did clients achieve with Mineral?

Faster, accurate guidance from HR and compliance experts
63%
Increased confidence in level of compliance
57%
Saved time and effort in day-to-day HR or compliance administration
41%
Improved completion of compliance or other training
34%
Standardized internal HR policies and handbooks
26%

Mineral Customer Research

What sets Mineral apart from the competition?

When it comes to helping clients with their business’s HR and compliance needs, what sets Mineral apart from other solutions they have used?

Quality of HR and compliance expertise
57%
Live advisory services from HR experts
49%
One place to go to take care of my HR and compliance needs
49%
Timely updates on changing HR and compliance regulations
48%
Advice I trust that gives me peace of mind
45%

Mineral Customer Research

76% of clients are faced with challenging HR and compliance questions

What were the key challenges clients needed to overcome prior to using Mineral?

Help with challenging HR and compliance questions
76%
Staying up to date on the latest HR and compliance regulations
50%
Limited or no internal HR resources
34%
Need for trusted source for HR or compliance solutions/advice
32%
Save costs on not having to hire in-house or external resources
26%

Mineral Customer Research

Mineral clients report faster guidance, increased confidence in compliance

Which of the following benefits did clients achieve with Mineral?

Faster, accurate guidance from HR and compliance experts
69%
Increased confidence in level of compliance
55%
Saved time and effort in day-to-day HR or compliance administration
40%
Improved completion of compliance or other training
35%
Standardized internal HR policies and handbooks
32%
Not having to hire additional personnel in HR or compliance
26%

Mineral Customer Research

What sets Mineral apart from the competition?

When it comes to helping clients with their business’s HR and compliance needs, what sets Mineral apart from other solutions they have used?

One place to go to take care of my HR and compliance needs
56%
Quality of HR and compliance expertise
53%
Timely updates on changing HR and compliance regulations
47%
Live advisory services from HR experts
46%
Advice I trust that gives me peace of mind
44%

Mineral Customer Research

7 Top Reasons Why Clients Uses Mineral

What are the key challenges clients needed to overcome that led you to using Mineral?

Help with challenging HR and compliance questions
70%
Staying up to date on the latest HR and compliance regulations
61%
Need for trusted source for HR or compliance solutions/advice
60%
Limited or no internal HR resources
41%
Save costs on additional HR technologies (i.e. Learning Management System, Handbook Builder)
30%
Reduce time spent on HR or compliance responsibilities
28%
Save costs on not having to hire in-house or external resources
23%

Mineral Customer Research

29% of surveyed organizations estimate savings of $10,000 or more with Mineral

How much do clients estimate saving in labor and/or HR technology costs per year by using Mineral?

$50,000 + : 2%
$25,000 - $50,000: 8%
$10,000 - $25,000: 19%
Up to $10,000: 71%

Mineral Customer Research

100% of clients report saving up to 5 hours or more per week with Mineral

How many hours per week are clients able to save in HR or compliance administration with Mineral?

16 hours + : 4%
11-15 hours: 4%
6-10 hours: 12%
Up to 5 hours: 81%

Mineral Customer Research

Mineral helps clients tackle law changes, COVID-19, and critical HR issues

What HR and compliance challenges have clients been able to answer with Mineral?

State law changes
71%
Federal law changes
67%
COVID-19-related questions
64%
Termination/layoffs/furloughs
41%
Employee training
36%
Disciplinary terms
35%
Benefits administration
29%
Local law changes
23%
Salary or wage guidelines
22%
Recruiting and hiring
18%

Mineral Customer Research

Mineral clients report faster guidance, increased confidence in compliance

Which of the following benefits did clients achieve with Mineral?

Faster, accurate guidance from HR and compliance experts
66%
Increased confidence in level of compliance
59%
Saved time and effort in day-to-day HR or compliance administration
46%
Improved completion of compliance or other training
30%
Standardized internal HR policies and handbooks
30%

Mineral Customer Research

What sets Mineral apart from the competition?

When it comes to helping clients with their business’s HR and compliance needs, what sets Mineral apart from other solutions they have used?

One place to go to take care of my HR and compliance needs
57%
Quality of HR and compliance expertise
51%
Timely updates on changing HR and compliance regulations
48%
Live advisory services from HR experts
47%
Advice I trust that gives me peace of mind
45%
Quality of service
40%

Mineral Customer Research

7 Top Reasons Why Clients Uses Mineral

What are the key challenges clients needed to overcome that led you to using Mineral?

Help with challenging HR and compliance questions
71%
Staying up to date on the latest HR and compliance regulations
63%
Need for trusted source for HR or compliance solutions/advice
58%
Limited or no internal HR resources
43%
Reduce time spent on HR or compliance responsibilities
29%
Save costs on additional HR technologies (i.e. Learning Management System, Handbook Builder)
28%
Save costs on not having to hire in-house or external resources
26%

Mineral Customer Research

Mineral clients report faster guidance, increased confidence in compliance

Which of the following benefits did clients achieve with Mineral?

Faster, accurate guidance from HR and compliance experts
68%
Increased confidence in level of compliance
62%
Saved time and effort in day-to-day HR or compliance administration
51%
Standardized internal HR policies and handbooks
33%
Not having to hire additional personnel in HR or compliance
25%

Mineral Customer Research

74% of clients are faced with challenging HR and compliance questions

What were the key challenges clients needed to overcome prior to using Mineral?

Help with challenging HR and compliance questions
74%
Staying up to date on the latest HR and compliance regulations
64%
Need for trusted source for HR or compliance solutions/advice
62%
Limited or no internal HR resources
56%
Reduce time spent on HR or compliance responsibilities
34%
Save costs on additional HR technologies (i.e. Learning Management System, Handbook Builder)
32%
Save costs on not having to hire in-house or external resources
28%

Mineral Customer Research

What sets ThinkHR apart from the competition?

When it comes to helping clients with their business’s HR and compliance needs, what sets Mineral apart from other solutions they have used?

One place to go to take care of my HR and compliance needs
63%
Quality of HR and compliance expertise
50%
Timely updates on changing HR and compliance regulations
46%
Live advisory services from HR experts
46%
Advice I trust that gives me peace of mind
45%
Quality of service
36%

Mineral Customer Research

70% of customers see a return on investment within the first year

How quickly did insurance partners see return on investment with Mineral?

Under 6 months: 32%
6-9 months: 17%
9-12 months: 21%
1-2 years: 30%

Mineral Customer Research

About 80% of customers on average rate Mineral’s solutions as 4 stars or higher

How do insurance partner brokers rate Mineral solutions by the value it provides in differentiating them from their competition?

5 star 4 stars 3 stars 2 stars 1 stars

Living Handbook
Comply
Learn
Live Advisors
Living Handbook Plus
Tell Us
Workplace Harassment Prevention
Workplace Safety

Mineral Customer Research

About 50% of customers see a return on investment in less than 9 months

How quickly did insurance partners see return on investment with Mineral?

Under 6 months: 32%
6 - 9 months: 17%
9 - 12 months: 21%
1-2 years: 30%

Mineral Customer Research

Top Reasons Why Insurance Partner Brokers Choose Mineral

What were the top challenges that you needed to solve that led you to choose Mineral?

To deliver comprehensive solutions to our clients
70%
To enhance our role as trusted advisors to clients
67%
To differentiate services from our competitors
63%
To engage new prospects
49%
To increase retention
48%
To enhance efficiencies in serving our clients
42%
To scale our agency HR consulting practices
29%
To create more cross-sell opportunities
22%

Mineral Insurance Partner Research

Insurance brokers report improved client relationships and service efficiencies with Mineral

Which of the following benefits did insurance brokers achieve with Mineral?

Improved client relationships and engagement
68%
Decreased service time to answer HR and compliance questions for clients
50%
Increased competitive differentiation through the sales process
38%
Increased client retention
28%
Increased service model efficiencies
26%
Increased close ratio with prospects
8%



More Research on Mineral