Challenges
Needed to overcome the following challenges when choosing Mineral:
- Enhance their role as trusted advisor to clients
- Deliver comprehensive solutions to clients
- Differentiate services from competitors
- Engage new prospects
- Create cross-sell opportunities
- Increase retention
- Enhance efficiency of serving clients
- Scale agency HR consulting practice
Use Case
Rates the following Mineral capabilities as best in class:
- ability to educate clients to stay ahead of risk
- comprehensive HR and compliance content library
- handbook creation tool
- live access to certified HR professionals
Gives the following Mineral solutions 5 stars out of 5 by the value it provides in differentiating them from competitors:
- Smart Employee Handbook: 5 stars
- HR Compliance Library: 5 stars
- Learn: 5 stars
- Mineral Experts: 5 stars
- Workplace Harassment Prevention: 5 stars
- Workplace Safety: 5 stars
Results
Realized the following benefits with Mineral:
- Increased competitive differentiation through the sales process
- Improved client relationships and engagement
- Increased client retention
- Increased service model efficiencies
- Decreased service time to answer HR and compliance questions for clients
Since implementing Mineral, Riverside Employee Benefits:
- Rated the time savings and efficiencies created for their organization as significant
- Saw a return on their investment in less than 3 months
