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TechValidate Research on NAVIS

These pages present data that TechValidate has sourced via direct research with verified customers and users of NAVIS. TechValidate stands behind the authenticity of all published data. Learn more »



2,378 Customers Surveyed

17,019 Data Points Collected

320 Published TechFacts

13 Published Charts

46 Published Case Studies



Selected Research Highlights


NAVIS Customer Research

Top Challenges NAVIS Helps Solve

Which business challenges has NAVIS helped your organization solve?

Improve staff performance
74%
Better use guest and prospect data
73%
Capture more reservations
71%
Measure marketing ROI
48%
Accelerate revenue
43%
Shift reservation mix to more profitable bookings
26%
Lessen reliance on OTAs/listing sites
12%
Other
4%

Case Study: Large Enterprise Vacation Rental Company

Introduction

This case study of a large enterprise hospitality company is based on a February 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“My Customer Advocate is a great resource for data reference, best practices for training my team, and digging into data when my company needs more information.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Gain better visibility of their business
    • Learn/use best practices
    • Improve their reservation team’s performance
    • Create more accountability within their team
    • Manage their reservation leads more effectively
    • Improve their guest service with more personalized communications
  • Challenges NAVIS helped solve:
    • Missing reservation inquiries
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Improve staff performance
    • Accountability for agents & management

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Reservation sales
    • Revenue management

Results

  • Made greater than $2.5 million in incremental revenue in the last year from partnering with NAVIS.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: very satisfied
    • Value / return on investment: very satisfied
    • Quality of business coaching: extremely satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS RezForce: Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Valuable
  • Realized a payback of 1-2 months from their annual investment in NAVIS.

NAVIS Case Study

Pristine Properties Vacation Rentals

Introduction

This case study of Pristine Properties Vacation Rentals is based on an August 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“NAVIS has helped us gain so much more revenue opportunity and help us maintain follow-up information on potential bookings.”

  • Suzanne Besore, Director of Operations

Challenges

The business challenges that led the profiled company to evaluate and ultimately select NAVIS:

  • Challenges solved with NAVIS:
    • Accelerated revenue
    • Improved use guest and prospect data
    • Captured more reservations
    • Shifted reservation mix to more profitable bookings

Use Case

The key features and functionalities of NAVIS that the surveyed company uses:

  • Functional areas that utilize NAVIS’ solutions and/or business intelligence:
    • Marketing
    • Reservations

Results

The surveyed company achieved the following results with NAVIS:

  • Agree that NAVIS is an essential partner in helping generate more revenue.
  • Increased their reservation agents’ productivity by greater than 75% with NAVIS Narrowcast.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: very satisfied
    • Value / return on investment: extremely satisfied
    • Quality of business coaching: very satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: extremely valuable
    • NAVIS RezForce: extremely valuable
    • NAVIS Client Advocates: very valuable
    • NAVIS University: very valuable

NAVIS Customer Research

Nearly twice as many Properties report increases in reservation phone call volume versus declines in the last year.

In the last year, by how much has reservation phone call volume changed versus the previous year?

Increased more than 10%
12%
Increased 0 to 10%
36%
Remained flat / same
26%
Decreased 0 to 10%
19%
Decreased more than 10%
8%

NAVIS Customer Review

4/5 Stars

The most significant challenge NAVIS has helped you overcome in the last year:

We have better follow-up to reservation leads through more outbound calls from each team member, along with accountability on their leads.

NAVIS Customer Satisfaction Rating

Cara Goodrich, Vice President of Sales and Revenue Development at Castle Resorts and Hotels, recommends NAVIS for this reason:

I have only gotten superb service from NAVIS and could recommend anyone using one or more of your services.



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About NAVIS

NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real-time data.

NAVIS Website   The NAVIS Way Website