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TechValidate Research on NAVIS

These pages present data that TechValidate has sourced via direct research with verified customers and users of NAVIS. TechValidate stands behind the authenticity of all published data. Learn more »



2,260 Customers Surveyed

16,097 Data Points Collected

299 Published TechFacts

12 Published Charts

46 Published Case Studies



Selected Research Highlights


NAVIS Case Study

Black Butte Ranch

Introduction

This case study of Black Butte Ranch is based on a September 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“NAVIS has allowed for us to turn ideas and tally sheets into tangible data and trackable results. Usage of data vs. gut feelings and/or memory is extremely valuable.” Roger Shear, Revenue Manager

Challenges

The business challenges that led the profiled company to evaluate and ultimately select NAVIS:

  • Challenges solved with NAVIS:
    • Improved use guest and prospect data
    • Captured more reservations
    • Improved staff performance
    • Measured marketing ROI

Use Case

  • Functional areas that utilize NAVIS’ solutions and/or business intelligence:
    • Marketing
    • Reservations
    • Revenue management

Results

The surveyed company achieved the following results with NAVIS:

  • Increased their reservation agents’ productivity by 10% – 24% with NAVIS Narrowcast.
  • Agrees that NAVIS is an essential partner in helping generate more revenue.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: very satisfied
    • Value / return on investment: very satisfied
    • Quality of business coaching: very satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: very valuable
    • NAVIS Reach: extremely valuable
    • NAVIS RezForce: Valuable
    • NAVIS Client Advocates: very valuable
    • NAVIS University: Valuable

Why you should partner with NAVIS

What were your primary reasons for partnering with NAVIS?

Increase revenue
75%
Improve my reservation team's performance
67%
Manage our reservation leads more effectively
66%
Improve guest service with more personalized communications
52%
Create more accountability within my team
51%
Gain better visibility of my business
40%
Learn / use best practices
38%

NAVIS Customer Testimonial

How does NAVIS impact your business?

It helps us book up our season that we used to have a hard time booking fully.

Anne Skapinsky, Director of Marketing, Newport Beach Vacation Properties

Case Study: Village Realty

Introduction

This case study of Village Realty is based on a February 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“NAVIS has driven results and accountability. The identification of “good closers”, and putting those folks with new callers has pumped up conversion. The segmentation and use of our data made possible with NAVIS Reach and Narrowcast makes me excited for the future."

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Learn/use best practices
    • Improve their reservation team’s performance
    • Create more accountability within their team
    • Manage their reservation leads more effectively
  • Challenges NAVIS helped solve:
    • Missing reservation inquiries
    • Marketing ROI measurement
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales

Results

  • Made $1 million to $2.5 million in incremental revenue in the last year from partnering with NAVIS.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Extremely Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Extremely Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Very Valuable
    • NAVIS Reach: Very Valuable
    • NAVIS RezForce: Extremely Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Extremely Valuable

NAVIS Customer Research

In 2018, which revenue lever is most important for your property to improve?

In 2018, which revenue lever is most important for your property to improve?

Increasing rate
10%
Increasing occupancy
30%
Both
57%
Other
3%

NAVIS Customer Satisfaction Rating

Lynn Higashiguchi, Director of Sales & Marketing at Classic Resorts, would be very likely to recommend NAVIS for this reason:

Professional and progressive company. Staff and managers are so helpful, smart, and responsive. They take pride in their work. The company is easy to work with – no egos.



More to Explore



About NAVIS

NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real-time data.

NAVIS Website   The NAVIS Way Website