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TechValidate Research on NAVIS

These pages present data that TechValidate has sourced via direct research with verified customers and users of NAVIS. TechValidate stands behind the authenticity of all published data. Learn more »



2,289 Customers Surveyed

16,350 Data Points Collected

307 Published TechFacts

12 Published Charts

46 Published Case Studies



Selected Research Highlights


Why you should partner with NAVIS

What were your primary reasons for partnering with NAVIS?

Increase revenue
75%
Improve my reservation team's performance
67%
Manage our reservation leads more effectively
66%
Improve guest service with more personalized communications
52%
Create more accountability within my team
51%
Gain better visibility of my business
40%
Learn / use best practices
38%

NAVIS Customer Testimonial

NAVIS had moved our reservations agents towards best practices. The Reach system has allowed us to significantly improve our brand management for email outreach.

Mark Westman, Chief Financial Officer, Telluride Alpine Lodging

Case Study: Bennington Properties

Introduction

This case study of Bennington Properties is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“We wouldn’t BE successful without NAVIS. Our growth and success has been intimately tied to our relationship with NAVIS. I couldn’t imagine life without NAVIS.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Improve their reservation team’s performance
    • Create more accountability within their team
    • Manage their reservation leads more effectively
  • Challenges NAVIS helped solve:
    • Missing reservation inquiries
    • Marketing ROI measurement
    • Know guests & prospects better
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Revenue management

Results

  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Extremely Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Very Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Reach: Extremely Valuable
    • NAVIS RezForce: Very Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Valuable
  • Made $100,000 to $249,999 in incremental revenue in the last year from partnering with NAVIS.

Case Study: Large Enterprise Luxury Hotel / Resort Company

Introduction

This case study of a large enterprise hospitality company is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The NAVIS platform, and insights provided by it’s data\analytics has improved our understanding of leisure demand. Integrations with the PMS & phone switch have improved guest recognition and the reservation sales process.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Gain better visibility of their business
    • Learn/use best practices
    • Improve their reservation team’s performance
    • Manage their reservation leads more effectively
    • Improve their guest service with more personalized communications
  • Challenges NAVIS helped solve:
    • Know guests & prospects better
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Operations
    • Revenue management
    • Finance / accounting

Results

  • Made $250,000 to $499,999 in incremental revenue in the last year from partnering with NAVIS.
  • Realized a payback of 3-4 months from their annual investment in NAVIS.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Satisfied
    • Value / return on investment: Very Satisfied
    • Quality of business coaching: Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Client Advocates: Valuable

NAVIS Customer Research

In which ways has NAVIS helped you generate more revenue and profit in the last year?

Increase occupancy
48%
Invest marketing dollars more wisely
44%
Increase repeat stays
40%
Increase first-time guests
36%
Optimize labor costs
33%
Increase average daily rate
30%
Increase length of stay
16%
Increase ancillary (non-lodging) revenue
13%

How NAVIS has impacted our business:

NAVIS has allowed us to monitor and maximize the revenue for each and every potential lead that is directed to our property.

David Dow, Reservation Manager, Parrot Key/Hotel Milo



More to Explore



About NAVIS

NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real-time data.

NAVIS Website   The NAVIS Way Website