TechValidate Research on NAVIS

These pages present data that TechValidate has sourced via direct research with verified customers and users of NAVIS. TechValidate stands behind the authenticity of all published data. Learn more »

2,158 Customers Surveyed

15,464 Data Points Collected

299 Published TechFacts

12 Published Charts

46 Published Case Studies

Selected Research Highlights

NAVIS Customer Research

In 2018, which revenue lever is most important for your property to improve?

In 2018, which revenue lever is most important for your property to improve?

Increasing rate
Increasing occupancy

NAVIS Customer Research

In which ways has NAVIS helped you generate more revenue and profit in the last year?

Increase occupancy
Invest marketing dollars more wisely
Increase repeat stays
Increase first-time guests
Optimize labor costs
Increase average daily rate
Increase length of stay
Increase ancillary (non-lodging) revenue

Recommended by:

Pete Hayda, Director of Sales & Marketing at Aspen Skiing Company – Hospitality Division, is very likely to recommend NAVIS:

I have been working with NAVIS for 6 years and have found them to be incredibly flexible, creative, and very responsive. The NAVIS software platform has truly produced incremental revenue for us!!

NAVIS Customer Satisfaction Rating

Elizabeth Shannon, CRM Manager at Irvine Company Resorts, highly recommends NAVIS for this reason:

NAVIS allows us to take charge of our direct-to-consumer marketing, and serve relevant messages to a wide variety of audience segments. It allows us to create that personal connection on a one-to-one basis to create engagement and loyalty, which in the hospitality industry is key.

Case Study: Large Enterprise Luxury Hotel / Resort Company


This case study of a large enterprise hospitality company is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I love the Sales technique Navis teaches, it is simple and it works wonderful!”


  • Partnered with NAVIS to:
    • Increase their revenue
    • Learn/use best practices
    • Improve their reservation team’s performance
    • Improve their guest service with more personalized communications
  • Challenges NAVIS helped solve:
    • Know guests & prospects better
    • Accelerate revenue / profitability
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Revenue management


  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Satisfied
    • Value / return on investment: Very Satisfied
    • Quality of business coaching: Extremely Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Reach: Valuable
    • NAVIS RezForce: Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Extremely Valuable

NAVIS Case Study

Cabo San Lucas Vacation Villas


This case study of Cabo San Lucas Vacation Villas is based on an August 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“The biggest impact has been the accountability of our sales staff. The organizational abilities of NAVIS make it so that every person who calls us gets followed up on and added to our marketing distribution. Having the calls scored / recorded makes every interaction our agents have with our guests better.”


The business challenges that led the profiled company to evaluate and ultimately select NAVIS:

  • Challenges solved with NAVIS:
    • Improved use guest and prospect data
    • Captured more reservations
    • Improved staff performance
    • Measured marketing ROI
    • Shifted reservation mix to more profitable bookings

Use Case

  • Functional areas that utilize NAVIS’ solutions and/or business intelligence:
    • Marketing
    • Reservations
    • General management


The surveyed company achieved the following results with NAVIS:

  • Increased their reservation agents’ productivity by 25% – 49% with NAVIS Narrowcast.
  • Agrees that NAVIS is an essential partner in helping generate more revenue.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: extremely satisfied
    • Value / return on investment: extremely satisfied
    • Quality of business coaching: extremely satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: extremely valuable
    • NAVIS Client Advocates: extremely valuable
    • NAVIS University: extremely valuable

More to Explore


NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real-time data.

NAVIS Website   The NAVIS Way Website