Tango Card Research Charts : Page 3

Tango Card Customer Research

Prior to Tango Card, how were you fulfilling rewards?

We did not send rewards	20%
We processed check/deposits/disbursements ourselves	10%
We purchased physical rewards and fulfilled ourselves	60%
We purchased digital rewards and fulfilled ourselves	20%
We had another fulfillment partner	20%

Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

It took too long for rewards to be delivered	70%
We spent a lot of time purchasing and fulfilling incentives	70%
Reward selection was limited	60%
High fees/costs associated with fulfilling rewards	50%
Struggled with tracking/handling lost rewards	30%
Program support from reward provider was lacking	20%
Reward selection did not fit our program	20%
Customer support for reward recipients was lacking	10%

Tango Card Customer Research

How do you work with Tango Card?

Order through Rewards Genius Web Portal	30%
Bulk order through Blast Rewards	50%
Order a file of reward codes	10%
Integrated with RaaS API	40%

Tango Card Customer Research

Tango Card gets Results

In regards to managing your program, how much has Tango Card helped with the following categories since implementation?

0-20% 21-40% 41-60% 61-80% 81-100%

Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives	60%
Reward selection was limited	48%
Struggled with tracking/handling lost rewards	44%
It took too long for rewards to be delivered	39%
High fees/costs associated with fulfilling rewards	36%
Customer support for reward recipients was lacking	28%
Program support from reward provider was lacking	15%
Reward selection did not fit our program	12%