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TechValidate Research on Tango Card

65 Charts – Page 2 of 3


Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
100%
Nonprofit donations
13%
Cash cards - e.g paypal, visa, bitcoin
38%
Source: TechValidate survey of 8 users of Tango Card. Sample comprised of organizations who selected acquisitions/offers/rebates.
Validated
  Published: Dec. 28, 2016   TVID: 211-D7C-AAA

Tango Card Customer Research

How do you work with Tango Card?

Order through Rewards Genius Web Portal
13%
Bulk order through Blast Rewards
38%
Order a file of reward codes
13%
Integrated with RaaS API
63%
Tango Card is integrated into a platform that I use
0%
Source: TechValidate survey of 8 users of Tango Card. Sample comprised of organizations who selected acquisitions/offers/rebates.
Validated
  Published: Dec. 28, 2016   TVID: 1EE-6FC-4EE

Tango Card Customer Research

In regards to managing your program, how much has Tango Card helped with the following since implementation?

0-20% 21-40% 41-60% 61-80% 81-100%

Reduction in time
Reduction in cost
Increase in desired result
Source: TechValidate survey of 19 users of Tango Card. Sample comprised of organizations who give rewards to earn referrals.
Validated
  Published: Dec. 27, 2016   TVID: 2E2-6D7-0AC

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing / fulfilling rewards
58%
Reduction in cost managing / fulfilling rewards
32%
More of our desired business result (increase in engagement, loyalty, etc.)
53%
Improved Customer Service
37%
Happier reward recipients
63%
Rewards delivered faster or on-time more
63%
Better program support from Tango Card
42%
Source: TechValidate survey of 19 users of Tango Card. Sample comprised of organizations who give rewards to earn referrals.
Validated
  Published: Dec. 27, 2016   TVID: FB3-9DF-7EA

Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives
50%
High fees / costs associated with fulfilling rewards
31%
Struggled with tracking / handling lost rewards
38%
It took too long for rewards to be delivered
19%
Customer support for reward recipients was lacking
25%
Program support from reward provider was lacking
13%
Reward selection was limited
56%
Reward selection did not fit our program
13%
Source: TechValidate survey of 16 users of Tango Card. Sample comprised of organizations who give rewards to earn referrals.
Validated
  Published: Dec. 27, 2016   TVID: 717-F5E-8CA

Tango Card Customer Research

Prior to Tango Card, how were you fulfilling rewards?

We did not send rewards
33%
We processed check / deposits / disbursements ourselves
17%
We purchased physical rewards and fulfilled ourselves
33%
We purchased digital rewards and fulfilled ourselves
39%
We had another fulfillment partner
17%
Source: TechValidate survey of 18 users of Tango Card. Sample comprised of organizations who give rewards to earn referrals.
Validated
  Published: Dec. 27, 2016   TVID: EC8-000-602

Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
100%
Nonprofit donations
32%
Cash cards - e.g paypal, visa, bitcoin
42%
Source: TechValidate survey of 19 users of Tango Card. Sample comprised of organizations who give rewards to earn referrals.
Validated
  Published: Dec. 27, 2016   TVID: 56A-3FC-B4A

Tango Card Customer Research

How do you work with Tango Card?

Bulk order through Blast Rewards
37%
Order through Rewards Genius Web Portal
37%
Integrated with RaaS API
32%
Tango Card is integrated into a platform that I use
26%
Order a file of reward codes
5%
Source: TechValidate survey of 19 users of Tango Card. Sample comprised of organizations who give rewards to earn referrals.
Validated
  Published: Dec. 27, 2016   TVID: 7EC-1C7-AAE

Tango Card Customer Research

In regards to managing your program, how much has Tango Card helped with the following since implementation? Your best estimate will do.

0-20% 21-40% 41-60% 61-80% 81-100%

Reduction in time
Reduction in cost
Increase in desired result
Source: TechValidate survey of 18 users of Tango Card. Sample comprised of organizations who send rewards to gain customer loyalty.
Validated
  Published: Dec. 27, 2016   TVID: 13F-10B-291

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing / fulfilling rewards
79%
Reduction in cost managing / fulfilling rewards
47%
More of our desired business result (increase in engagement, loyalty, etc.)
47%
Improved Customer Service
37%
Happier reward recipients
53%
Rewards delivered faster or on-time more
58%
Better program support from Tango Card
32%
Source: TechValidate survey of 19 users of Tango Card. Sample comprised of organizations who send rewards to gain customer loyalty.
Validated
  Published: Dec. 27, 2016   TVID: E59-6CE-F01

Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives
42%
High fees/costs associated with fulfilling rewards
32%
Struggled with tracking / handling lost rewards
42%
It took too long for rewards to be delivered
37%
Customer support for reward recipients was lacking
16%
Program support from reward provider was lacking
16%
Reward selection was limited
32%
Reward selection did not fit our program
5%
Source: TechValidate survey of 19 users of Tango Card. Sample comprised of organizations who send rewards to gain customer loyalty.
Validated
  Published: Dec. 27, 2016   TVID: 635-013-E74

Tango Card Customer Research

Prior to Tango Card, how were you fulfilling rewards?

We did not send rewards
30%
We processed check / deposits / disbursements ourselves
30%
We purchased physical rewards and fulfilled ourselves
35%
We purchased digital rewards and fulfilled ourselves
15%
We had another fulfillment partner
25%
Source: TechValidate survey of 20 users of Tango Card. Sample comprised of organizations who send rewards to gain customer loyalty.
Validated
  Published: Dec. 27, 2016   TVID: 11A-049-51C

Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
95%
Nonprofit donations
24%
Cash cards - e.g paypal, visa, bitcoin
43%
Source: TechValidate survey of 21 users of Tango Card. Sample comprised of organizations who send rewards to gain customer loyalty.
Validated
  Published: Dec. 27, 2016   TVID: 8A3-F90-6EA

Tango Card Customer Research

How do you work with Tango Card?

Bulk order through Blast Rewards
38%
Integrated with RaaS API
29%
Tango Card is integrated into a platform that I use
24%
Order through Rewards Genius Web Portal
14%
Order a file of reward codes
10%
Source: TechValidate survey of 21 users of Tango Card. Sample comprised of organizations who send rewards to gain customer loyalty.
Validated
  Published: Dec. 27, 2016   TVID: E0A-CA0-ED1

Tango Card Customer Research

In regards to managing your program, how much has Tango Card helped with the following since implementation? Your best estimate will do.

0-20% 21-40% 41-60% 61-80% 81-100%

Reduction in time
Reduction in cost
Increase in desired result
Source: TechValidate survey of 41 users of Tango Card. Sample comprised of organizations who send rewards for consumer/customer engagement.
Validated
  Published: Dec. 20, 2016   TVID: D45-5A5-883

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing/fulfilling rewards
66%
Reduction in cost managing/fulfilling rewards
49%
More of our desired business result (increase in engagement, loyalty, etc.)
34%
Improved Customer Service
44%
Happier reward recipients
49%
Rewards delivered faster or on-time more
61%
Better program support from Tango Card
34%
Source: TechValidate survey of 41 users of Tango Card. Sample comprised of organizations who send rewards for consumer/customer engagement.
Validated
  Published: Dec. 20, 2016   TVID: E70-C62-E24

Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives
51%
High fees/costs associated with fulfilling rewards
33%
Struggled with tracking/handling lost rewards
36%
It took too long for rewards to be delivered
33%
Customer support for reward recipients was lacking
28%
Program support from reward provider was lacking
10%
Reward selection was limited
38%
Reward selection did not fit our program
15%
Source: TechValidate survey of 39 users of Tango Card. Sample comprised of organizations who send rewards for consumer/customer engagement.
Validated
  Published: Dec. 20, 2016   TVID: AC1-EE6-A47

Tango Card Customer Research

Prior to Tango Card, how were you fulfilling rewards?

We did not send rewards
28%
We processed check/deposits/disbursements ourselves
19%
We purchased physical rewards and fulfilled ourselves
26%
We purchased digital rewards and fulfilled ourselves
28%
We had another fulfillment partner
21%
Source: TechValidate survey of 43 users of Tango Card. Sample comprised of organizations who send rewards for consumer/customer engagement.
Validated
  Published: Dec. 20, 2016   TVID: A01-7B2-5ED

Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
98%
Cash cards - e.g paypal, visa, bitcoin
34%
Nonprofit donations
23%
Source: TechValidate survey of 44 users of Tango Card. Sample comprised of organizations who send rewards for consumer/customer engagement.
Validated
  Published: Dec. 20, 2016   TVID: 18B-C2C-5CE

Tango Card Customer Research

How do you work with Tango Card?

Order through Rewards Genius Web Portal
16%
Bulk order through Blast Rewards
36%
Order a file of reward codes
11%
Integrated with RaaS API
41%
Tango Card is integrated into a platform that I use
16%
Source: TechValidate survey of 44 users of Tango Card. Sample comprised of organizations who send rewards for consumer/customer engagement.
Validated
  Published: Dec. 20, 2016   TVID: BF7-1FD-0EC

Tango Card Customer Research

In regards to managing your program, how much has Tango Card helped with the following since implementation?

0-20% 21-40% 41-60% 61-80% 81-100%

Reduction in time
Reduction in cost
Increase in desired result
Source: TechValidate survey of 33 users of Tango Card. Sample comprised of organizations who send rewards for employee engagement.
Validated
  Published: Dec. 15, 2016   TVID: 1CA-B90-D3B

Tango Card Customer Research

Now that you work with Tango Card, what improvements have you experienced?

Reduction in time managing/fulfilling rewards
65%
Rewards delivered faster or on-time more
60%
Happier reward recipients
48%
Reduction in cost managing/fulfilling rewards
42%
Improved Customer Service
38%
Better program support from Tango Card
33%
More of our desired business result (increase in engagement, loyalty, etc.)
33%
Source: TechValidate survey of 95 users of Tango Card
Validated
  Published: Dec. 15, 2016   TVID: 5F5-B3E-16C

Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives
73%
Struggled with tracking/handling lost rewards
58%
It took too long for rewards to be delivered
46%
Reward selection was limited
46%
High fees/costs associated with fulfilling rewards
38%
Customer support for reward recipients was lacking
23%
Program support from reward provider was lacking
15%
Reward selection did not fit our program
4%
Source: TechValidate survey of 26 users of Tango Card. Sample comprised of organizations who send rewards for employee engagement.
Validated
  Published: Dec. 15, 2016   TVID: 5DA-9FC-781

Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives
73%
Struggled with tracking/handling lost rewards
58%
It took too long for rewards to be delivered
46%
Reward selection was limited
46%
High fees/costs associated with fulfilling rewards
38%
Customer support for reward recipients was lacking
23%
Program support from reward provider was lacking
15%
Reward selection did not fit our program
4%
Source: TechValidate survey of 26 users of Tango Card. Sample comprised of organizations who send rewards for employee engagement.
Validated
  Published: Dec. 15, 2016   TVID: DA7-A14-492

Tango Card Customer Research

Prior to Tango Card, how were you fulfilling rewards?

We did not send rewards
21%
We processed check/deposits/disbursements ourselves
9%
We purchased physical rewards and fulfilled ourselves
58%
We purchased digital rewards and fulfilled ourselves
24%
We had another fulfillment partner
9%
Source: TechValidate survey of 33 users of Tango Card. Sample comprised of organizations who send rewards for employee engagement.
Validated
  Published: Dec. 15, 2016   TVID: E4E-B68-331

Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
97%
Cash cards - e.g paypal, visa, bitcoin
30%
Nonprofit donations
27%
Source: TechValidate survey of 101 users of Tango Card
Validated
  Published: Dec. 15, 2016   TVID: 5F1-86D-6E3

Tango Card Customer Research

Why do you send rewards (what is your desired business result)?

Consumer/Customer Engagement
44%
Employee Engagement
33%
Payment Disbursement
22%
Customer Loyalty
21%
Referrals
19%
Wellness Engagement
10%
Acquisition/Offer/Rebate
8%
Channel Management
1%
Source: TechValidate survey of 101 users of Tango Card
Validated
  Published: Dec. 15, 2016   TVID: 04E-246-516

Tango Card Customer Research

Who do you send rewards to?

Your Employees
79%
Your Customers/Users
36%
Your Customers' Employees
21%
Your Partners
12%
Research Participants
6%
Source: TechValidate survey of 33 users of Tango Card. Sample comprised of organizations who send rewards for employee engagement.
Validated
  Published: Dec. 15, 2016   TVID: F26-AE8-E78

Tango Card Customer Research

How do you work with Tango Card?

Order through Rewards Genius Web Portal
58%
Bulk order through Blast Rewards
36%
Integrated with RaaS API
24%
Tango Card is integrated into a platform that I use
12%
Source: TechValidate survey of 33 users of Tango Card. Sample comprised of organizations who send rewards for employee engagement.
Validated
  Published: Dec. 15, 2016   TVID: C19-F1B-FAC

Tango Card Customer Research

Which rewards do you use in your program?

Gift cards
97%
Nonprofit donations
27%
Cash cards - e.g paypal, visa, bitcoin
30%
Source: TechValidate survey of 101 users of Tango Card
Validated
  Published: Dec. 12, 2016   TVID: 428-62D-172



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