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TechValidate Research on Tango Card

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Tango Card Customer Research

Before working with Tango Card, did you experience any of the following challenges?

We spent a lot of time purchasing and fulfilling incentives	71%
High fees/costs associated with fulfilling rewards	29%
Struggled with tracking/handling lost rewards	43%
It took too long for rewards to be delivered	43%
Customer support for reward recipients was lacking	29%
Program support from reward provider was lacking	14%
Reward selection was limited	43%

About This Data

This data was sourced directly from verified users of Tango Card by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details

Company Size	Industry	Response
Financial Analyst	Medium Enterprise	Educational Institution	We spent a lot of time purchasing and fulfilling incentives High fees/costs associated with fulfilling rewards Reward selection was limited
Business Director	Small Business	Media & Entertainment	We spent a lot of time purchasing and fulfilling incentives Reward selection was limited
Marketing Director	Small Business	Professional Services	We spent a lot of time purchasing and fulfilling incentives
CEO	Small Business	Computer Software	We spent a lot of time purchasing and fulfilling incentives High fees/costs associated with fulfilling rewards Struggled with tracking/handling lost rewards It took too long for rewards to be delivered Customer support for reward recipients was lacking
Co-Founder	Small Business	Consumer Services	High fees/costs associated with fulfilling rewards Reward selection was limited
Chief Technology Officer (CTO)	Small Business	Healthcare	Reward selection did not fit our program
Business Project Manager	Educational Institution	Educational Institution	Reward selection was limited Reward selection did not fit our program
Human Resources Director	Medium Enterprise	Insurance	We spent a lot of time purchasing and fulfilling incentives High fees/costs associated with fulfilling rewards Customer support for reward recipients was lacking Program support from reward provider was lacking Reward selection was limited
Operations Director	Small Business	Professional Services	We spent a lot of time purchasing and fulfilling incentives
Administrative Director	Small Business	Professional Services	We spent a lot of time purchasing and fulfilling incentives High fees/costs associated with fulfilling rewards It took too long for rewards to be delivered

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