TechValidate Research on Tango Card

101 Case Studies – Page 4 of 4


Tango Card Case Study

Large Enterprise Telecommunications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Easier to send, easier to get support”

“The variety of the card offerings satisfies our extremely diverse participant base.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following way prior to using Tango Card:
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
    • Research participants
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards
    • Nonprofit donations
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following area:
    • Compensation for research participation
  • Benefited in the following ways as a result of working with Tango Card:
    • Delivered rewards faster and on-time more
    • Received better program support
    • Heads up, this survey is very leading and you’re likely to be collecting skewed results. Bring in the researchers next time!
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 61-80%

Tango Card Case Study

Patriotic AdVANtures

Introduction

This case study of Patriotic AdVANtures is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“I just got this email from one of our customers:

‘Thank you very much for this wonderful surprise. What an awesome program y’all have. Keep up the great work!’"

“Does what I want with minimal effort.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Did not send rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Had a reward selection that was limited
    • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers/users
  • Works with Tango Card in the following ways:
    • Ordering a file of reward codes
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Referrals
    • Incentive awards
  • Benefited in the following ways as a result of working with Tango Card:
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost by: 81-100%
    • Increased their desired results by: 81-100%

Tango Card Case Study

HomeFinder.com

Introduction

This case study of HomeFinder.com is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Engages customers to use our platform and share with their friends.”

“Boost our customer engagement and use of our program.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Did not send rewards
  • Faced the following reward fulfillment challenge before working with Tango Card:
    • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers / users
  • Works with Tango Card in the following way:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer / customer engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost by: 21-40%
    • Increased their desired results by: 81-100%

Tango Card Case Study

Friendefi (Qarrot Performance)

Introduction

This case study of Friendefi (Qarrot Performance) is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Digital gift cards solve the problem of trying to maintain a rewards catalog that is appealing and relevant to a broad target audience. With digital gift cards like Amazon.com, Visa, and Best Buy, you’ve already got access to a larger ‘catalog’ then it would be possible to manage on your own. And you don’t have any of the fulfillment costs or delays associated with merchandise.”

“As a cloud-based employee motivation platform, rewards are an integral part of our overall value proposition to customers. And with Tango Card, we have everything we require – an API that’s easy to work with, over 200 digital gift cards, and great support. Honestly, it’s hard to imagine working with anyone else.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees / costs associated with fulfilling rewards
    • Struggled with tracking / handling lost rewards
    • Took too long for rewards to be delivered
    • Lacked customer support for reward recipients

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers’ employees
  • Works with Tango Card in the following way:
    • Integrating with RaaS API
  • Uses the following reward in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
    • Improve employee sales performance
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage / fulfill rewards
    • Reduced the cost to manage / fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 61-80%
    • Reduced the cost by: 61-80%
    • Increased their desired results by: 21-40%

Tango Card Case Study

Educational Institution

Introduction

This case study of an educational institution is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Used another fulfillment partner to fulfill rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed organization uses:

  • Sends rewards to the following people:
    • Research participants
  • Works with Tango Card in the following ways:
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed organization achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer/customer engagement
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 0-20%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 21-40%

Tango Card Case Study

Delta Dental Plan of CA

Introduction

This case study of Delta Dental Plan of CA is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“Employees love it. They can bank the rewards and pick whatever they want.”

“Tango is awesome. It cuts out all the time it takes to go out and shop for rewards and allows the employee to choose.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following way prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Struggled with tracking / handling lost rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following way:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards
    • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following area:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage / fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 81-100%

Tango Card Case Study

Fortune 500 Transportation Services Company

Introduction

This case study of a Fortune 500 transportation services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“They provide the opportunity for our leaders to issue on-the-spot and in-the-moment recognition.”

“The support and collaborative relationship we have with the Tango team has been fantastic! The Reward Genius technical solution and process is not exactly 100% perfect solution for us given our size, but the Tango team does their best to attempt to resolve issues where possible and where needed.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees/costs associated with fulfilling rewards
    • Struggled with tracking/handling lost rewards
    • Took too long for rewards to be delivered
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
  • Works with Tango Card in the following ways:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost by: 0-20%
    • Increased their desired results by: 61-80%

Tango Card Case Study

Advanced MD Software

Introduction

This case study of AdvancedMD Software is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“It’s fast and easy, and our customers like how immediate their rewards are delivered.”

“It doesn’t cost us more to implement rewards, in fact, it saves us time and money by eliminating the manual processes and postage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Did not send rewards
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Took too long for rewards to be delivered
    • Lacked customer support for reward recipients
    • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers / users
  • Works with Tango Card in the following way:
    • Ordering through Rewards Genius Web Portal
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Customer loyalty
    • Acquisitions / offers / rebates
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage / fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost by: 41-60%
    • Increased their desired results by: 41-60%

Tango Card Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on a November 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We perform paid research of highly-skilled medical professionals. Digital cards are the easiest way to fulfill payment to participants.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Research participants
  • Works with Tango Card in the following ways:
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards
    • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Payment disbursement
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 41-60%
    • Reduced the cost: 0-20%
    • Increased their desired results: 41-60%

Tango Card Case Study

Small Business Real Estate Company

Introduction

This case study of a small business real estate company is based on a November 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Immediate incentives to our teams has created higher productivity.”

“Increased productivity, resident and employee appreciation, and time savings.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following ways prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenges before working with Tango Card:
    • Spent a lot of time purchasing and fulfilling incentives
    • Dealt with high fees/costs associated with fulfilling rewards
    • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their employees
    • Their customers/users
  • Works with Tango Card in the following ways:
    • Bulk ordering through Blast Rewards
  • Uses the following rewards in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Employee engagement
    • Customer loyalty
    • Referrals
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Reduced the cost to manage/fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Improved Customer Service
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
    • Received better program support
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 61-80%
    • Reduced the cost: 21-40%
    • Increased their desired results related to: 61-80%

Tango Card Case Study

Career Hub

Introduction

This case study of CareerHub is based on a November 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“We use Tango Card to reward and incentivize low-income job seekers to keep engaged in their program and keep in touch once they get a job. We also use gift cards to incentivize students to complete high school diplomas, GED and attend events that help with college and career readiness.”

“We appreciate that the API is fairly easy and problem-free.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

  • Fulfilled rewards in the following way prior to using Tango Card:
    • Purchased physical rewards and fulfilled themselves
  • Faced the following reward fulfillment challenge before working with Tango Card:
    • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

  • Sends rewards to the following people:
    • Their customers’ customers
  • Works with Tango Card in the following way:
    • Integrating into a platform they use
  • Uses the following reward in their program:
    • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

  • Sends rewards to improve the following areas:
    • Consumer/customer engagement
    • Reward for participating in program and reward for providing required information
  • Benefited in the following ways as a result of working with Tango Card:
    • Reduced the time to manage/fulfill rewards
    • Increased more of their desired business (increase in engagement, loyalty, etc.)
    • Increased reward recipient happiness
    • Delivered rewards faster and on-time more
  • Improved their rewards program in the following ways since implementing Tango Card:
    • Reduced the amount of time: 81-100%
    • Reduced the cost: 0-20%
    • Increased their desired results related to: 81-100%



More Research on Tango Card