TechValidate Research on Tango Card

Introduction

This case study of a small business hospitality company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Did not send rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Job Performance
• Benefited in the following ways as a result of working with Tango Card:
  • Increased reward recipient happiness
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 0-20%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 41-60%

Introduction

This case study of an educational institution is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Processed check/deposits/disbursements themselves
  • Purchased physical rewards and fulfilled themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Had a reward selection that was limited
  • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed organization uses:

• Sends rewards to the following people:
  • Research participants
• Works with Tango Card in the following ways:
  • Bulk ordering through Blast Rewards
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed organization achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer/customer engagement

Introduction

This case study of a medium enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Purchased physical rewards and fulfilled themselves
  • Purchased digital rewards and fulfilled themselves

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
  • Their customers/users
  • Their partners
  • Their customers’ employees
  • Research participants
• Works with Tango Card in the following ways:
  • Ordering through Rewards Genius Web Portal
  • Bulk ordering through Blast Rewards
• Uses the following rewards in their program:
  • Gift cards
  • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Employee engagement
  • Consumer/customer engagement
  • Referrals
  • Research
• Benefited in the following ways as a result of working with Tango Card:
  • Reporting Capability
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 41-60%
  • Reduced the cost by: 41-60%
  • Increased their desired results by: 41-60%

Introduction

This case study of a small business computer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Did not send rewards
  • Processed check/deposits/disbursements themselves
  • Purchased digital rewards and fulfilled themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Dealt with high fees/costs associated with fulfilling rewards
  • Struggled with tracking/handling lost rewards
  • Lacked customer support for reward recipients
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers/users
  • Their customers’ customers
• Works with Tango Card in the following ways:
  • Integrating with RaaS API
• Uses the following rewards in their program:
  • Gift cards
  • Nonprofit donations
  • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Referrals
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 61-80%
  • Reduced the cost by: 41-60%
  • Increased their desired results by: 61-80%

Introduction

This case study of a medium enterprise consumer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Used another fulfillment partner to fulfill rewards
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Struggled with tracking/handling lost rewards
  • Took too long for rewards to be delivered
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
  • Their partners
• Works with Tango Card in the following ways:
  • Ordering through Rewards Genius Web Portal
  • Bulk ordering through Blast Rewards
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Employee engagement
  • Referrals
• Benefited in the following ways as a result of working with Tango Card:
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 0-20%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 61-80%

Introduction

This case study of Western Governors University is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following way prior to using Tango Card:
  • Purchased physical rewards and fulfilled themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Dealt with high fees / costs associated with fulfilling rewards
  • Struggled with tracking / handling lost rewards

Use Case

The key features and functionalities of Tango Card that the surveyed organization uses:

• Sends rewards to the following people:
  • Their employees
  • Their customers / users
• Works with Tango Card in the following ways:
  • Ordering through Rewards Genius Web Portal
  • Bulk ordering through Blast Rewards
  • Integrating into a platform they use
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed organization achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Employee engagement
  • Payment disbursement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage / fulfill rewards
  • Reduced the cost to manage / fulfill rewards
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 21-40%
  • Reduced the cost of: 21-40%
  • Increased their desired results related to: 41-60%

Introduction

This case study of a large enterprise consumer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Used another fulfillment partner to fulfill rewards
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Dealt with high fees/costs associated with fulfilling rewards
  • Took too long for rewards to be delivered
  • Had a reward selection that was limited
  • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers/users
• Works with Tango Card in the following ways:
  • Bulk ordering through Blast Rewards
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • market research panel
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
  • Improved Customer Service
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 0-20%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 0-20%

Introduction

This case study of Hospital Housekeeping Systems is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following way prior to using Tango Card:
  • Only Walmart cards for accident-free time benchmarks
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Dealt with high fees/costs associated with fulfilling rewards
  • Took too long for rewards to be delivered
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
• Works with Tango Card in the following way:
  • Ordering through Rewards Genius Web Portal
• Uses the following reward in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Employee engagement
  • Recognition for exceeding expectations
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 61-80%
  • Reduced the cost by: 61-80%
  • Increased their desired results by: 41-60%

Introduction

This case study of a large enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following way prior to using Tango Card:
  • Did not send rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
  • Their customers/users
  • Research participants
• Works with Tango Card in the following ways:
  • Ordering through Rewards Genius Web Portal
  • Bulk ordering through Blast Rewards
  • Integrating with RaaS API
• Uses the following reward in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Employee engagement
  • Consumer/customer engagement
  • Referrals
• Benefited in the following way as a result of working with Tango Card:
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 21-40%
  • Reduced the cost by: 21-40%
  • Increased their desired results by: 21-40%

Introduction

This case study of a small business health care company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following way prior to using Tango Card:
  • Did not send rewards
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Dealt with high fees/costs associated with fulfilling rewards
  • Took too long for rewards to be delivered
  • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
  • Their customers’ employees
• Works with Tango Card in the following ways:
  • Ordering through Rewards Genius Web Portal
  • Ordering a file of reward codes
  • Integrating with RaaS API
• Uses the following rewards in their program:
  • Gift cards
  • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Wellness engagement
  • Thank yous to employees in other departments
• Benefited in the following ways as a result of working with Tango Card:
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following way since implementing Tango Card:
  • Increased their desired results by: 81-100%

Introduction

This case study of a Global 500 professional services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Used another fulfillment partner to fulfill rewards
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Dealt with high fees/costs associated with fulfilling rewards
  • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers/users
• Works with Tango Card in the following ways:
  • Integrating with RaaS API
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer/customer engagement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
  • Improved Customer Service
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
  • Received better program support
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 41-60%
  • Reduced the cost by: 81-100%
  • Increased their desired results by: 61-80%

Introduction

This case study of Byrnes is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Faced the following reward fulfillment challenges before working with Tango Card:
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers/users
• Works with Tango Card in the following ways:
  • Integrating into a platform they use
• Uses the following rewards in their program:
  • Gift cards
  • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer/customer engagement
  • Customer loyalty
  • Referrals
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
  • Increased reward recipient happiness
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 41-60%
  • Reduced the cost by: 21-40%
  • Increased their desired results by: 61-80%

Introduction

This case study of a medium enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following way prior to using Tango Card:
  • Purchased physical rewards and fulfilled themselves
• Faced the following reward fulfillment challenge before working with Tango Card:
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers / users
• Works with Tango Card in the following way:
  • Bulk ordering through Blast Rewards
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer / customer engagement
  • Customer loyalty
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage / fulfill rewards
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more

Introduction

This case study of a medium enterprise real estate company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Faced the following reward fulfillment challenges before working with Tango Card:
  • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers’ customers
• Works with Tango Card in the following ways:
  • Integrating with RaaS API
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer/customer engagement
• Benefited in the following ways as a result of working with Tango Card:
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 0-20%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 81-100%

Introduction

This case study of a Fortune 500 transportation services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Did not send rewards
  • Purchased physical rewards and fulfilled themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Struggled with tracking/handling lost rewards
  • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
• Works with Tango Card in the following ways:
  • Ordering through Rewards Genius Web Portal
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Employee engagement
• Benefited in the following ways as a result of working with Tango Card:
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 0-20%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 61-80%

Introduction

This case study of a small business professional services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Processed check/deposits/disbursements themselves
  • Purchased digital rewards and fulfilled themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Struggled with tracking/handling lost rewards
  • Lacked customer support for reward recipients
  • Lacked program support from their reward provider

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers/users
  • Research participants
• Works with Tango Card in the following ways:
  • Bulk ordering through Blast Rewards
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Payment disbursement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
  • Received better program support
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 61-80%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 61-80%

Introduction

This case study of McGraw-Hill Education is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following way prior to using Tango Card:
  • Processed check/deposits/disbursements themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Dealt with high fees/costs associated with fulfilling rewards
  • Struggled with tracking/handling lost rewards
  • Took too long for rewards to be delivered
  • Lacked customer support for reward recipients

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
  • Their customers/users
  • Research participants
• Works with Tango Card in the following ways:
  • Bulk ordering through Blast Rewards
  • Ordering a file of reward codes
• Uses the following rewards in their program:
  • Gift cards
  • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer/customer engagement
  • Payment disbursement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
  • Improved Customer Service
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 61-80%
  • Reduced the cost by: 81-100%
  • Increased their desired results by: 81-100%

Introduction

This case study of a medium enterprise computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Purchased digital rewards and fulfilled themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Took too long for rewards to be delivered
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
• Works with Tango Card in the following ways:
  • Ordering through Rewards Genius Web Portal
  • Bulk ordering through Blast Rewards
• Uses the following rewards in their program:
  • Gift cards
  • Nonprofit donations
  • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Employee engagement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
  • Increased reward recipient happiness
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 61-80%
  • Reduced the cost by: 81-100%
  • Increased their desired results by: 61-80%

Introduction

This case study of a small business computer software company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Faced the following reward fulfillment challenges before working with Tango Card:
  • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers/users
• Works with Tango Card in the following ways:
  • Integrating with RaaS API
  • Integrating into a platform they use
• Uses the following rewards in their program:
  • Gift cards
  • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer/customer engagement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
  • Received better program support
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 81-100%
  • Reduced the cost by: 81-100%
  • Increased their desired results by: 81-100%

Introduction

This case study of a small business computer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Purchased digital rewards and fulfilled themselves
  • Used another fulfillment partner to fulfill rewards
• Faced the following reward fulfillment challenge before working with Tango Card:
  • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers / users
  • Their customers’ customers
• Works with Tango Card in the following way:
  • Integrating with RaaS API
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer / customer engagement
  • Payment disbursement
• Benefited in the following ways as a result of working with Tango Card:
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 21-40%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 21-40%

Introduction

This case study of a small business media & entertainment company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Processed check/deposits/disbursements themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers/users
• Works with Tango Card in the following ways:
  • Bulk ordering through Blast Rewards
  • Integrating with RaaS API
• Uses the following rewards in their program:
  • Gift cards
  • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Payment disbursement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
  • Improved Customer Service
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
  • Received better program support
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 61-80%
  • Reduced the cost by: 21-40%
  • Increased their desired results by: 81-100%

Introduction

This case study of a small business professional services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Processed check / deposits / disbursements themselves
  • Used another fulfillment partner to fulfill rewards
• Faced the following reward fulfillment challenge before working with Tango Card:
  • Took too long for rewards to be delivered

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers / users
  • Research participants
• Works with Tango Card in the following way:
  • Integrating with RaaS API
• Uses the following rewards in their program:
  • Gift cards
  • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Wellness engagement
  • Consumer / customer engagement
  • Customer loyalty
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage / fulfill rewards
  • Reduced the cost to manage / fulfill rewards
  • Increased reward recipient happiness
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 21-40%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 41-60%

Introduction

This case study of a small business media & entertainment company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Did not send rewards
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers’ customers
• Works with Tango Card in the following ways:
  • Ordering a file of reward codes
• Uses the following rewards in their program:
  • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer/customer engagement
• Benefited in the following ways as a result of working with Tango Card:
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 61-80%
  • Increased their desired results related to: 61-80%

Introduction

This case study of a large enterprise professional services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Used another fulfillment partner to fulfill rewards
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Dealt with high fees/costs associated with fulfilling rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers/users
• Works with Tango Card in the following ways:
  • Ordering a file of reward codes
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer/customer engagement
  • Customer loyalty
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 21-40%
  • Reduced the cost by: 41-60%
  • Increased their desired results by: 41-60%

Introduction

This case study of Facet Squared is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Purchased physical rewards and fulfilled themselves
  • Purchased digital rewards and fulfilled themselves
  • Used another fulfillment partner to fulfill rewards
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Dealt with high fees/costs associated with fulfilling rewards
  • Struggled with tracking/handling lost rewards
  • Took too long for rewards to be delivered
  • Lacked customer support for reward recipients
  • Lacked program support from their reward provider
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Research participants
• Works with Tango Card in the following ways:
  • Ordering through Rewards Genius Web Portal
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Payment disbursement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
  • Improved Customer Service
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
  • Received better program support
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 81-100%
  • Reduced the cost by: 61-80%
  • Increased their desired results by: 81-100%

Introduction

This case study of Groupone Health Source is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Purchased digital rewards and fulfilled themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Struggled with tracking / handling lost rewards
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
  • Their customers / users
• Works with Tango Card in the following way:
  • Ordering through Rewards Genius Web Portal
• Uses the following rewards in their program:
  • Gift cards
  • Nonprofit donations

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Employee engagement
  • Referrals
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage / fulfill rewards
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
  • Received better program support
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 61-80%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 81-100%

Introduction

This case study of a small business consumer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Did not send rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers/users
• Works with Tango Card in the following ways:
  • Integrating into a platform they use
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Payment disbursement
• Benefited in the following ways as a result of working with Tango Card:
  • Increased reward recipient happiness
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 0-20%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 41-60%

Introduction

This case study of Decision Analyst is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Processed check / deposits / disbursements themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Dealt with high fees / costs associated with fulfilling rewards
  • Struggled with tracking / handling lost rewards
  • Took too long for rewards to be delivered
  • Had a reward selection that was limited
  • Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers / users
  • Research participants
• Works with Tango Card in the following way:
  • Integrating with RaaS API
• Uses the following rewards in their program:
  • Gift cards
  • Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer / customer engagement
  • Payment disbursement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage / fulfill rewards
  • Reduced the cost to manage / fulfill rewards
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
  • Increased reward recipient happiness
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 21-40%
  • Reduced the cost by: 41-60%
  • Increased their desired results by: 21-40%

Introduction

This case study of a small business consumer services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Did not send rewards
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Dealt with high fees / costs associated with fulfilling rewards
  • Had a reward selection that was limited

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their customers / users
• Works with Tango Card in the following way:
  • Integrating with RaaS API
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following areas:
  • Consumer / customer engagement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the time to manage / fulfill rewards
  • Reduced the cost to manage / fulfill rewards
  • Improved Customer Service
  • Delivered rewards faster and on-time more
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 81-100%
  • Reduced the cost by: 41-60%
  • Increased their desired results by: 61-80%

Introduction

This case study of a small business financial services company is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

• Fulfilled rewards in the following ways prior to using Tango Card:
  • Purchased physical rewards and fulfilled themselves
• Faced the following reward fulfillment challenges before working with Tango Card:
  • Spent a lot of time purchasing and fulfilling incentives
  • Struggled with tracking / handling lost rewards

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

• Sends rewards to the following people:
  • Their employees
• Works with Tango Card in the following way:
  • Ordering through Rewards Genius Web Portal
• Uses the following rewards in their program:
  • Gift cards

Results

The surveyed company achieved the following results with Tango Card:

• Sends rewards to improve the following area:
  • Employee engagement
• Benefited in the following ways as a result of working with Tango Card:
  • Reduced the cost to manage / fulfill rewards
  • Increased more of their desired business (increase in engagement, loyalty, etc.)
• Improved their rewards program in the following ways since implementing Tango Card:
  • Reduced the amount of time: 21-40%
  • Reduced the cost by: 0-20%
  • Increased their desired results by: 21-40%