Challenges
The business challenges that led the profiled company to evaluate and ultimately select Tango Card:
- Fulfilled rewards in the following ways prior to using Tango Card:
- Processed check/deposits/disbursements themselves
- Purchased physical rewards and fulfilled themselves
- Used another fulfillment partner to fulfill rewards
- Faced the following reward fulfillment challenges before working with Tango Card:
- Spent a lot of time purchasing and fulfilling incentives
- Struggled with tracking/handling lost rewards
- Lacked customer support for reward recipients
- Lacked program support from their reward provider
Use Case
The key features and functionalities of Tango Card that the surveyed company uses:
- Sends rewards to the following people:
- Their customers/users
- Their customers’ employees
- Research participants
- Works with Tango Card in the following way:
- Bulk ordering through Blast Rewards
- Uses the following rewards in their program:
Results
The surveyed company achieved the following results with Tango Card:
- Sends rewards to improve the following areas:
- Consumer/customer engagement
- Customer loyalty
- for surveys, receipt of information
- Benefited in the following ways as a result of working with Tango Card:
- Reduced the time to manage/fulfill rewards
- Reduced the cost to manage/fulfill rewards
- Improved Customer Service
- Delivered rewards faster and on-time more
- Received better program support
- Improved their rewards program in the following ways since implementing Tango Card:
- Reduced the amount of time: 21-40%
- Reduced the cost of: 41-60%
- Increased their desired results related to: 61-80%