Tango Card Decision Analyst

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Tango Card Case Study

Decision Analyst

Introduction

This case study of Decision Analyst is based on an October 2016 survey of Tango Card customers by TechValidate, a 3rd-party research service.

“The world is digital and having a partnership with Tango Card makes us look more up to date with our millions of customers. Ease of use, low fees, great selection all go into that too.”

“Time saved, money saved, happy customers.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Tango Card:

Fulfilled rewards in the following ways prior to using Tango Card:
- Processed check / deposits / disbursements themselves
Faced the following reward fulfillment challenges before working with Tango Card:
- Spent a lot of time purchasing and fulfilling incentives
- Dealt with high fees / costs associated with fulfilling rewards
- Struggled with tracking / handling lost rewards
- Took too long for rewards to be delivered
- Had a reward selection that was limited
- Had a reward selection that did not fit their program

Use Case

The key features and functionalities of Tango Card that the surveyed company uses:

Sends rewards to the following people:
- Their customers / users
- Research participants
Works with Tango Card in the following way:
- Integrating with RaaS API
Uses the following rewards in their program:
- Gift cards
- Cash cards – e.g paypal, visa, bitcoin

Results

The surveyed company achieved the following results with Tango Card:

Sends rewards to improve the following areas:
- Consumer / customer engagement
- Payment disbursement
Benefited in the following ways as a result of working with Tango Card:
- Reduced the time to manage / fulfill rewards
- Reduced the cost to manage / fulfill rewards
- Increased more of their desired business (increase in engagement, loyalty, etc.)
- Increased reward recipient happiness
- Delivered rewards faster and on-time more
Improved their rewards program in the following ways since implementing Tango Card:
- Reduced the amount of time: 21-40%
- Reduced the cost by: 41-60%
- Increased their desired results by: 21-40%

About Tango Card

Tango Card is the go-to partner for enterprise digital reward solutions. Tango Card combines easy to use technology, a unique e-gift card and donation catalog, and expert support to deliver reward solutions with impact. Rewards sent by Tango Card are used every day by businesses of all sizes to drive positive results in employee rewards programs, wellness programs, customer acquisition & loyalty programs, research incentives, and modern payment disbursements.

Learn More:

Tango Card

TechValidate Research on Tango Card