Challenges
The business challenges that led the profiled company to evaluate and ultimately select Tango Card:
- Fulfilled rewards in the following ways prior to using Tango Card:
- Purchased physical rewards and fulfilled themselves
- Used another fulfillment partner to fulfill rewards
- Faced the following reward fulfillment challenges before working with Tango Card:
- Spent a lot of time purchasing and fulfilling incentives
- Dealt with high fees/costs associated with fulfilling rewards
- Struggled with tracking/handling lost rewards
- Took too long for rewards to be delivered
- Lacked customer support for reward recipients
- Lacked program support from their reward provider
- Had a reward selection that was limited
- Had a reward selection that did not fit their program
Use Case
The key features and functionalities of Tango Card that the surveyed company uses:
- Sends rewards to the following people:
- Their customers’ employees
- Works with Tango Card in the following way:
- Bulk ordering through Blast Rewards
- Uses the following reward in their program:
Results
The surveyed company achieved the following results with Tango Card:
- Sends rewards to improve the following areas:
- Employee engagement
- Wellness engagement
- Benefited in the following ways as a result of working with Tango Card:
- Reduced the time to manage/fulfill rewards
- Reduced the cost to manage/fulfill rewards
- Increased more of their desired business (increase in engagement, loyalty, etc.)
- Improved Customer Service
- Increased reward recipient happiness
- Delivered rewards faster and on-time more
- Received better program support
- Improved their rewards program in the following ways since implementing Tango Card:
- Reduced the amount of time: 81-100%
- Reduced the cost of: 81-100%
- Increased their desired results related to: 81-100%