Challenges
The business challenges that led the profiled organization to evaluate and ultimately select Tango Card:
- Faced the following reward fulfillment challenges before working with Tango Card:
- Had a reward selection that was limited
- Had a reward selection that did not fit their program
Use Case
The key features and functionalities of Tango Card that the surveyed organization uses:
- Sends rewards to the following people:
- Works with Tango Card in the following ways:
- Ordering through Rewards Genius Web Portal
- Integrating into a platform they use
- Uses the following rewards in their program:
- Gift cards
- Nonprofit donations
- Cash cards – e.g paypal, visa, bitcoin
Results
The surveyed organization achieved the following results with Tango Card:
- Sends rewards to improve the following areas:
- Consumer/customer engagement
- Customer loyalty
- Referrals
- Benefited in the following ways as a result of working with Tango Card:
- Reduced the time to manage/fulfill rewards
- Increased more of their desired business (increase in engagement, loyalty, etc.)
- Increased reward recipient happiness
- Delivered rewards faster and on-time more
- Improved their rewards program in the following ways since implementing Tango Card:
- Reduced the amount of time: 61-80%
- Reduced the cost of: 0-20%
- Increased their desired results related to: 41-60%