Challenges
The business challenges that led the profiled company to evaluate and ultimately select Tango Card:
- Fulfilled rewards in the following ways prior to using Tango Card:
- Purchased digital rewards and fulfilled themselves
- Faced the following reward fulfillment challenges before working with Tango Card:
- Spent a lot of time purchasing and fulfilling incentives
- Dealt with high fees/costs associated with fulfilling rewards
- Struggled with tracking/handling lost rewards
- Lacked customer support for reward recipients
- Had a reward selection that was limited
Use Case
The key features and functionalities of Tango Card that the surveyed company uses:
- Sends rewards to the following people:
- Works with Tango Card in the following ways:
- Integrating with RaaS API
- Uses the following rewards in their program:
Results
The surveyed company achieved the following results with Tango Card:
- Sends rewards to improve the following areas:
- Consumer/customer engagement
- Benefited in the following ways as a result of working with Tango Card:
- Reduced the time to manage/fulfill rewards
- Reduced the cost to manage/fulfill rewards
- Increased more of their desired business (increase in engagement, loyalty, etc.)
- Improved Customer Service
- Increased reward recipient happiness
- Delivered rewards faster and on-time more
- Improved their rewards program in the following ways since implementing Tango Card:
- reduced the amount of time: 21-40%
- reduced the cost of: 21-40%
- increased their desired results related to: 21-40%