Talkdesk Research Chart: Talkdesk Customer Research

About This Data

This data was sourced directly from verified users of Talkdesk by TechValidate.

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Respondent Details

Poor support/service	43%
Difficult/inability to integrate with other services/systems	42%
Lack of innovation	40%
Inability to scale	29%
Poor value for money	27%
Poor voice quality	27%
Difficult/inability to support hybrid/distributed/remote/WFM model	24%
Difficult to use	23%
Other	19%

	Company Size	Industry	Response
Customer Care Director or VP	Small Business	Healthcare	Poor value for money Lack of innovation Difficult to use Difficult/inability to integrate with other services/systems Poor support/service
Head of Customer Service	Medium Enterprise	Media & Entertainment	Inability to scale
Customer Service Director or VP	Small Business	Educational Institution	Difficult to use Difficult/inability to support hybrid/distributed/remote/WFM model Poor support/service
Customer Service Manager	Small Business	Real Estate	Poor voice quality Poor value for money Lack of innovation Difficult to use
Customer Service Manager	Small Business	Retail	Poor voice quality Lack of innovation Difficult/inability to integrate with other services/systems
Customer Service Manager	Medium Enterprise	Hospitality	Difficult/inability to integrate with other services/systems Difficult/inability to support hybrid/distributed/remote/WFM model
Customer Service Representative	Medium Enterprise	Financial Services	Difficult/inability to support hybrid/distributed/remote/WFM model
IT Administrator or Manager	Medium Enterprise	Professional Services	Difficult/inability to integrate with other services/systems Difficult/inability to support hybrid/distributed/remote/WFM model
Customer Service Manager	Medium Enterprise	Media & Entertainment	Lack of innovation Difficult/inability to integrate with other services/systems
Customer Service Director or VP	Medium Enterprise	Computer Software	Lack of innovation Difficult/inability to integrate with other services/systems Difficult/inability to support hybrid/distributed/remote/WFM model

TechValidate Research on Talkdesk

About This Data