Talkdesk Research Chart: Talkdesk Customer Research

About This Data

This data was sourced directly from verified users of Talkdesk by TechValidate.

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Respondent Details

Statements from the following verified business professionals were used to create this chart:

	Company Size	Industry	Response
Contact Center- Role not listed	Medium Enterprise	Banking	Easy to use (for admins, managers, and agents, no AI experts required) Specific use cases (customer experience/support use case vs. marketing/sales)
Customer Service Representative	Medium Enterprise	Healthcare	Easy to use (for admins, managers, and agents, no AI experts required)
Contact Center Supervisor	Medium Enterprise	Food	Easy to implement Easy to use (for admins, managers, and agents, no AI experts required) Price Total cost of ownership
Customer Service Manager	Large Enterprise	Healthcare	Feature set Natively built AI capabilities in a unified CX/contact center platform (no need for integrations) Easy to implement Easy to use (for admins, managers, and agents, no AI experts required) Industry-specific use cases (Healthcare, Financial Services Cloud)
Contact Center Manager	Medium Enterprise	Computer Software	None, not using/planning/evaluating at the present time
Workforce Management Optimization Manager	Medium Enterprise	Computer Services	Easy to implement Easy to use (for admins, managers, and agents, no AI experts required) Price Vendor relationship
Customer Service Representative	Small Business	Consumer Services	Specific use cases (customer experience/support use case vs. marketing/sales)
Business Operations Director or VP	Medium Enterprise	Transportation Services	Natively built AI capabilities in a unified CX/contact center platform (no need for integrations) Easy to implement Easy to use (for admins, managers, and agents, no AI experts required) Specific use cases (customer experience/support use case vs. marketing/sales) Price Total cost of ownership Vendor relationship
Customer Service Representative	Non-profit	Non-profit	None, not using/planning/evaluating at the present time
Customer Service Representative	Large Enterprise	Healthcare	None, not using/planning/evaluating at the present time

Easy to use (for admins, managers, and agents, no AI experts required)	60%
Easy to implement	56%
Integration with current technology stack	38%
Price	31%
Feature set	27%
Specific use cases (customer experience/support use case vs. marketing/sales)	21%
Low/no code tools	15%
Total cost of ownership	15%
None, not using/planning/evaluating at the present time	11%
Industry-specific use cases (Healthcare, Financial Services Cloud)	9%
Vendor relationship	8%
Natively built AI capabilities in a unified CX/contact center platform (no need for integrations)	7%
Vendor proof points/customer references	4%
AI only vendor	3%
Vendor market leadership	3%
Other	2%

TechValidate Research on Talkdesk

About This Data