TechValidate Research on Talkdesk

TechValidate Customer Research Library / Talkdesk / Charts /

Talkdesk Customer Research

How do you measure the impact/success of the Talkdesk platform within your organization?

Agent experience (Agent Satisfaction and/ or Productivity)
82%
Ability to meet SLAs
56%
Customer experience (CSAT/NPS improvement)
54%
Cost savings
30%
Increased revenue
13%
Other
10%
Source: TechValidate survey of 148 users of Talkdesk
Validated
  Published: Mar. 21, 2022   TVID: 1E8-EF9-793




About This Data

This data was sourced directly from verified users of Talkdesk by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


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