Introduction
This case study of Join Mosaic is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
Talkdesk Case Study
This case study of Join Mosaic is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We use Talkdesk daily for outbound and inbound calls. Talkdesk helps to provide a better call experience. There are real-time status updates with calls and surveys etc. Talkdesk is already solving numerous issues that we have in the system.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
This data was sourced directly from verified users of Talkdesk by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.