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Tait Communications Case Study

Macc 911

Introduction

This case study of MACC 911 is based on a November 2016 survey of Tait Communications customers by TechValidate, a 3rd-party research service.

“All of our users are now on the same system and our law partners use encryption. The functionality and performance of the system is vastly superior than our old system.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Tait Communications:

  • Faced the following problems that caused them to upgrade:
    • An antiquated system that needed to be replaced

Use Case

The key features and functionalities of Tait Communications that the surveyed organization uses:

  • Uses the following Tait solutions:
    • Portable Radios
    • Mobile Radios
    • Repeaters/network infrastructure
    • Partner Product: Console
    • Tait Design Services (Customization, Network Design)
    • Tait Deploy Services (Installation, Commissioning, Training)
    • Tait Support Services (Helpdesk, software maintenance, issue resolution and repairs)
  • Chose Tait over the competition because of the following:
    • Willingness to customize their solution and commercial terms
    • Total solution cost/price
    • Overall value (i.e. price vs. benefit)

Results

The surveyed organization achieved the following results with Tait Communications:

  • Agrees that Tait helped them with the following:
    • Respond to incidents more quickly
    • Increase officer safety
    • Improve operations efficiency
    • Communicate when it matters most
    • Better protect property and assets in their community
  • Describes the Tait network performance and reliability as excellent when compared to their previous solution.
  • Agrees with the following:
    • The Tait Solution increased their organization’s productivity
    • They have absolute confidence in their Tait products and solutions
    • They improved communication coverage by switching to Tait
  • Experienced the following by switching to Tait over the competition:
    • coverage: significant improvement
    • worker safety: improvement
    • productivity: improvement
    • confidence: significant improvement




About This Data

This data was sourced directly from verified users of Tait Communications by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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