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TechValidate Research on Tait Communications

These pages present data that TechValidate has sourced via direct research with verified customers and users of Tait Communications. TechValidate stands behind the authenticity of all published data. Learn more »



339 Customers Surveyed

2,665 Data Points Collected

86 Published TechFacts

24 Published Charts

16 Published Case Studies



Selected Research Highlights


Case Study: Otsego County

Introduction

This case study of Otsego County is based on a March 2016 survey of Tait Communications customers by TechValidate, a 3rd-party research service.

“The Tait solution has provided increased coverage and ease of use.”

Challenges

  • Faced the following problems that caused them to upgrade:
    • Poor coverage
    • An antiquated system that needed to be replaced
    • Staff safety issues
    • High maintenance costs
    • A lack of interoperability with surrounding agencies

Use Case

  • Uses the following Tait Technologies:
    • Analog conventional only (8000 series or older)
  • Uses the following Tait solutions:
    • Portable Radios
    • Mobile Radios
    • Repeaters / network infrastructure
    • Tait Design Services (Customization, Network Design)
    • Tait Support Services (Helpdesk, software maintenance, issue resolution and repairs)
  • Chose Tait over the competition because of the following:
    • Willingness to customize their solution and commercial terms
    • Total solution cost / price
    • Overall value (i.e. price vs. benefit)

Results

  • Describes the Tait network performance and reliability as excellent when compared to their previous solution.
  • Agrees with the following:
    • They have absolute confidence in their Tait products and solutions
    • They improved communication coverage by switching to Tait
  • Reduced maintenance costs by over 50% since switching to the Tait Solution.
  • Experienced the following by switching to Tait over the competition:
    • Coverage: significant improvement
    • Worker safety: improvement
    • Productivity: improvement
    • Confidence: significant improvement

Tait Communications Customer Review

5/5 Stars

How our organization uses Tait Communications:

We use our radios for two primary functional areas: Generation Facilities Operations and Electric System Operations.

If you could pick only one thing, what is your favourite part of the Tait Solution and why?

Ease of programming for portable / mobile radios. It is very easy to add / modify programming to effect changes that occur often in our generation facilities during our massive overhaul of generators. Our users know that within minutes of a technician arriving, new programming will be completed and they can go about their work.

Case Study: Department Of Environment, Land, Water & Planning, Victorian Government

Introduction

This case study of Department of Environment, Land, Water & Planning Victorian Government is based on a March 2016 survey of Tait Communications customers by TechValidate, a 3rd-party research service.

“Tait is only part of our solution but for the part that applies the products are reliable and robust, enabling us to do our business without worrying about radio issues.”

Challenges

  • An antiquated system that needed to be replaced

Use Case

  • Tait 9400 series multimode radios
    • P25 digital, Phase 1 Conventional
    • P25 digital, Phase 1 Trunking
    • Conventional analog
    • MPT1327 analog trunking
  • Uses the following Tait solutions:
    • Portable Radios
    • Mobile Radios
    • Tait Enable software (e.g. EnableProtect, Fleet Management)
    • Tait Deploy Services (Installation, Commissioning, Training)
    • Tait Support Services (Helpdesk, software maintenance, issue resolution and repairs)
  • Chose Tait over the competition because of the following:
    • Willingness to customize their solution and commercial terms
    • Consultative approach and network transparency
    • Overall value (i.e. price vs. benefit)
    • Open standards/multivendor compatibility

Results

  • The Tait Solution increased the organization’s productivity
  • Improved worker safety
  • Reduced maintenance costs by 10 – 29% since switching to the Tait Solution.

Tait Communications Customer Research

How Tait helps – Australia

Which of the following has your Tait solution helped you with?

Increase worker safety
55%
Meet our regulatory requirements
45%
Stay connected during business as usual
45%
Stay connected during emergency situations
45%
Keep services on for your customers
27%
Restore services more quickly
18%

Tait Communications Customer Research

How does Tait help?

Which of the following has your Tait solution helped you with?

Respond to incidents more quickly
33%
Increase officer safety
59%
Improve operations efficiency
48%
Interoperate with other agency communication systems
33%
Communicate when it matters most
65%
Increase safety in our community
40%
Better protect property and assets in our community
22%

Tait Communications Customer Testimonial

The Tait solution has provided reliable communication and improved coverage.

IT Specialist, Fortune 500 Energy & Utilities Company



More to Explore



About Tait Communications

Tait Communications is a multinational radio communications company that develops voice and data radio technologies.

  Tait Communications Website