SurveyMonkey CX Cintas Corporation

SurveyMonkey CX Case Study

Cintas Corporation

This case study of Cintas Corporation is based on a May 2018 survey of SurveyMonkey CX customers by TechValidate, a 3rd-party research service.

“Customer feedback has been a great resource and easy to use.”

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey CX:

The key features and functionalities of SurveyMonkey CX that the surveyed company uses:

Reports that SurveyMonkey CX is essential to their customer experience strategy.

The surveyed company achieved the following results with SurveyMonkey CX:

Agrees that their CX programs are more effective as a result of using SurveyMonkey CX.
Agrees that they are able to get important insights about their customers faster after using SurveyMonkey CX.
Reports that they can take action (respond to customers, make business decisions) in weeks vs. months since using SurveyMonkey CX.
Attributes the increase in their NPS since implementing SurveyMonkey CX to the following:
- They are monitoring NPS trends over time.
- They are sharing results with their team.
Reports that their response rate was never measured until implementing SurveyMonkey CX.
Reports that their team saves time (between setup, data collection, and analysis) by using SurveyMonkey CX.