TechValidate Research on SurePrep

11 Charts


SurePrep Customer Research

Which goals has 1040SCANverify helped you achieve?

Reduce manual data entry into tax software (i.e., since 1040SCANverify exports data)
95%
Minimize new process training (i.e., since our staff don't need to be trained on Optical Character Recognition [OCR] verification)
23%
Eliminate OCR verification (i.e., since SurePrep staff perform the verification)
39%
Elevate the preparer role (i.e., since our preparers can perform the first level review)
48%
Automate the 1040 process (i.e., since 1040SCANverify automates verification and data entry)
59%
Alleviate staffing issues (i.e., since we offload the verification work to SurePrep staff)
41%

SurePrep Customer Research

Challenges Addressed with 1040SCANverify

Before implementing 1040SCANverify, which challenges was your firm experiencing?

We spent too much time manually entering data into tax software.
67%
Our 1040 process wasn't as standardized or streamlined as we wanted.
47%
We had difficulty finding quality staff to perform necessary work.
40%
We spent too much time verifying the accuracy of scan-and-populate data.
37%
Other
6%

SurePrep Customer Research

How would you rate the value of each of the following TaxCaddy features for your clients?

Extremely valuable Very valuable Valuable Somewhat valuable Not valuable

Easy to complete Questionnaire
Document Request List
E-signature
SmartLinks (automated document retrieval)
Photo scanning with the TaxCaddy app for iPhone and Android

SurePrep Customer Research

How would you rate the value of each of the following TaxCaddy features for your firm?

Extremely valuable Very valuable Valuable Somewhat valuable Not valuable

Questionnaire (e.g. higher completion rates, receiving responses earlier in tax season, increased client convenience)
Document Request List (e.g. easily identify uploaded and requested items, "done uploading" notification)
E-Signature (e.g. receive signatures more quickly for a variety of document types including Form 8879)
SmartLinks (e.g. access to source documents the day they are issued from more than 300 financial institutions)
Integration with 1040SCAN (e.g. create a binder with a click)

SurePrep Customer Research

What challenges led you to evaluate and ultimately select TaxCaddy?

We wanted to give our clients a modern, convenient option.
70%
We wanted to streamline and optimize our 1040 workflow to support our long-term growth plans.
60%
We wanted to reduce administrative time (e.g. collating, mailing, receiving and scanning documents).
52%
We wanted to reduce our hard costs (e.g. paper, toner, stamps, envelopes, printing, scanning).
32%

SurePrep Customer Research

Which of the following options did you use to request and receive documents and data before using TaxCaddy? (select all that apply)

Paper questionnaire & organizer sent via snail mail
80%
Client Portal
65%
File Sharing (ex. Citrix ShareFile)
31%
Online Organizer
28%
Other
9%

SurePrep Customer Research

Most SurePrep customers reported an increase of 10% or more

How much would you estimate SurePrep’s solutions have increased 1040 realization rates for your firm?

20% or more: 13%
15-19%: 16%
10-14%: 31%
5-9%: 20%
1-4%: 21%

SurePrep Customer Research

67% of Lacerte users reported an increase of 10% or more

How much would you estimate SurePrep’s solutions have increased 1040 realization rates for your firm?

20% or more: 14%
15-19%: 29%
10-14%: 24%
5-9%: 10%
1-4%: 24%

SurePrep Customer Research

73% of UltraTax users reported an increase of 10% or more

How much would you estimate SurePrep’s solutions have increased 1040 realization rates for your firm?

20% or more: 14%
15-19%: 17%
10-14%: 42%
5-9%: 17%
1-4%: 11%

SurePrep Customer Research

69% of Rootworks member firms reported increased realization rates of 10% or more.

How much would you estimate SurePrep’s solutions have increased 1040 realization rates for your firm?

15-19%
15%
10-14%
54%
5-9%
15%
1-4%
15%

SurePrep Customer Research

Customers Choose SurePrep to Increase Efficiency And Profitability

What challenges led you to evaluate and ultimately select SurePrep?

We wanted to increase the efficiency of our tax staff
85%
We wanted to increase the profitability of our tax practice
43%
We wanted to grow our tax practice without recruiting and training additional staff
17%
We lost staff and we wanted to replace their capacity with technology
6%



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